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Sales Customer Service

Rawdat Al Khail, Qatar
January 16, 2020

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Old Airport road

Qatar Email:

Visa Status: Transferable RP with NOC : 974-********

Career Objective

Seeking a challenging & creative position to commit my skills, ability, knowledge and experience to an organization where I can contribute, gain further experience & apply my skills towards new ideas & Initiatives effecting mutual employee and employer growth and success.

Work Experience

9-12-2017 to 31-01-2020 Secretary cum Document Controller

HBK Contracting Company, Qatar

Act as the first point of contact for internal Employee queries and external clients at all levels.

Write and distribute email, correspondence memos, letters, faxes and forms. Develop and maintain a filing system.

Maintain Employee Attendance register, new Employee records & submit to the HR Department.

Distribution of hard and soft copy documents and drawings to internal and external project stakeholders promptly and accurately. Created, managed and organized all file systems and folders; hard copy and on the computer

Ensured that hard copy and electronic record files as required are maintained in good order to comply with QA requirements

Liaising with external consultants, subcontractors and customers regarding document management and approval issues

Liaising and providing administrative assistance to the Project and Quality Control Managers, as well as all team members, as required

Provision of guidance and support to internal and external project team members on the use of the electronic document management system.

Preparing spreadsheet(s) and maintaining databases and logs, as required by the Project

Answer and direct phone calls & emails to the concerned department.

Ensured strict confidentiality regarding all business and client matters.

Provide Human Resource and payroll department backup as necessary.

19-08-2017 to 30-11-2017 Procurement/ Sales Coordinator

Nourish Media, Qatar

Coordinate sales team by managing schedules, filing important documents and communicating relevant information.

Assist to find new suppliers to meet the requirements

Respond to complaints from customers and give after-sales support when requested

Handle processing of all orders, Prepare LPO & quotations with accuracy and timeliness

Ensure the adequacy of sales-related equipment or material

Inform clients of unforeseen delays or problems

Monitor the team’s progress, identify shortcomings and propose improvements

Assist in the preparation and organizing of promotional material or events

24-07-2014 to 26-06-2017 Foreclosure Specialist

Ocwen Financial Services

Experience in mortgage default servicing and foreclosure processing.

Manages foreclosure proceedings on assigned cases by interacting and instructing mortgagors, attorneys and investors.

Conduct a complete review of foreclosure file to ensure all default timeframes have been met

Review all updated documentation from Investors, Foreclosure attorneys, internal departments.

Replied to inquire received on telephone, email & updated complete and accurate information in customer database.

Conducting weekly calibration calls with the attorney firms to understand their issues with the servicer & streamline the process for quick resolution.

Studied and controlled credit sources, files, delinquent accounts and customer applications.

Interacted with title companies for important correspondence and checked for completeness and accuracy.

Controlled and sent follow-up emails for specific files on hold.

Trained new hires on Foreclosure process and made sure their "on boarding" process ran smoothly.

Monitor daily reports to ensure Qualified Written Request are closed within service level.

Conducted objective analysis enabling management to make sound and thorough decisions.

17-08-2010 to 23-05-2014 Senior Practitioner- CRM Operator


Client worked for: St George Bank (Australian Voice Process)

Worked as a Collections executive, handled customer queries on credit cards, loans & mortgages through telephone.

Monitor accounts for delinquency and make daily collection calls, follow-up to obtain payments.

Collect accounts by discussing situation with customer; obtaining payment; developing a solution by working with customer on alternate payment arrangements

Arranged for account payments, established payment schedules.

Enable organizations to comply with global regulations and can be leveraged across the enterprise within risk legal treasury and financial reporting.

Crossed trained in other process to be as a Universal agent.

Team player who works well in team oriented environments as well as independently.

Client worked for: St George Bank (Australian Non-Voice Process)

Worked in a Pilot Batch Process (Trained by Australian client)

Review and check applications and supporting documents to be sent to the customers & updating the customer details in the database

Sending letters to the Customers and amending their accounts as per the alternate payment arrangements.

Interact with Onshore clients for process updates and handled calibration calls with Clients and also with IBM Philippines (Manila)

Monitor Quality check & allocate business work to associates in IBM Philippines (Manila)

Prepare delinquent account reports for management on daily basis.

Client worked for: Westpac Banking Mortgage (Australian Non-Voice Process)

Worked in a Pilot batch process (Trained by Australian Client).

Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages.

Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal.

Calculating Loan Value ratio and valuating the Security property.

Interacting with the clients and Home Finance Managers from Onshore through Email and also through telephonic.

Completed loan application documents and provided timely required disclosure reports to supervisors.

Conduct team huddles & provide process updates to the team.

16-01-2007 to 22-12-2009 Senior Process Associate (Accounts payable)

HP (Hewlett Packard)

Handled full cycle Accounts Payable duties in high volume, fast-paced environment via generic e-mails and phone queries from External (Vendors) and Internal requestors on SAP – ERP tool.

Conferred with vendors to resolve discrepancies on invoices and provided vendors with payment information when requested.

Verified, sorted, coded, processed and assembled vendor invoices on SAP system to ensure timely payments.

Matched invoices with purchase orders and verify payment terms.

Reviewed vendor statements and purchase orders, investigated and resolved open issues.

Resolve escalated customer issues thereby ensuring long-term healthy relations.

Coordinated with the internal payments team, Treasury & PO team to ensure timely invoice processing and payment.

Responsible for sending ageing Reports to the management on daily, weekly & monthly basis.

Trained new hires on AP systems and made sure their "on boarding" process ran smoothly

Participate as a "team player", constantly supporting other team members on AP systems & procedures.

Assisted supervisor with special projects.

28-10-2005 to 31-12-2006 Customer support Executive

Mphasis BPO

Worked in inbound sales process called Teleworld, which dealt with wireless service providers of United States.

Sales of phones and contracts for companies such as AT&T, Verizon, T-Mobile & Sprint.

Educating the customers on the cell phones and plans to help them make a decision of purchase based on the individual, and inform them advantages that the service provider has to offer.

Acquired knowledge and understanding of multiple wireless companies and technologies.

Resolved customer service issues in a professional and timely manner.

Provided accurate product information to customers.

Provided on the job training for new employees

Creating the ideal customer experience with each customer interaction.

Nov 2005 to Oct 2005 Computer operator/Front office assistant

Tribhuvan Auto mobiles Pvt Ltd

Manage front office reception area & handle calls from new & existing customers as well as fax, internet & email queries.

Punching all data in Microsoft Word, Microsoft Access, and Microsoft Excel email.

Keeping records of office assets, staff records Checking daily attendance register.

Fixing up appointments, reminding daily scheduled meeting of the Director.

Attending direct walk in customers during their visits to the office in the absence of sales & marketing representatives.

Coordinating their daily follow-ups and maintaining the records of sales.

Explain the basic vehicle features and functions

Draft all necessary paperwork during purchase of a new car.

Ensure vehicle was ready for customer to take delivery.

Explain the purchase process to the customers including financing and warranties available.

Updated management daily on records of sales.

Education Details


St.Agnes college



Plus Two:

St.Anns College







Technical skill sets

Operating Systems: Diploma in E-Business (Ms-Windows, Ms-Word, Excel, Access, Tally

SAP: Certificate in SAP FICO

Personal Traits:

Ability to learn & execute things quickly & accurately.

Detail oriented & flexible to work in fast paced environment

Strong communication skills when dealing with clients

A team player with positive & enthusiastic attitude.

Time Management

Personal Details

Birth date : 10th June 1983

Nationality : Indian

Languages known: English, Kannada & Hindi


References will be provided on request.

I hereby declare that all the above-furnished information is true to the best of my knowledge and belief.

Place: Qatar Vandana Shetty

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