Contact # : +63-919-***-****
E-mail : email@example.com
SUMMARY OF QUALIFICATIONS
•Ability to treat people with respect under all circumstances, instill trust in others and uphold the values of the organization. Sensitivity to varying cultural backgrounds and expectations is essential.
•Proven communication skills and aptitude to excel in result-oriented and customer focused environment.
•Exceptional organizational ability.
•Good Persuasive & Communication skills.
•Demonstrated Computer skills & Internet usage (MS Word, Excel and PowerPoint).
Resrvations sales specialist September 2017 up to Date
InterContinnental Hotel Group / Philippines
•Handling inbound reservations calls from IHG guests.
•Assist guests with reservations and other hotel related inquiries.
•Provide elite customer service to our guests while promoting/selling our hotels
Call Center Agent August 2014 up to December 2016
Khidmah L.L.C / AbuDhabi U.A.E
•Answer inbound calls in a positive, professional manner.
•Logs requests promptly and follows up to ensure both timely completion and customer satisfaction.
•Update the existing customer database with contact information and status of each customer and records and maintains all customer interactions in CRM database.
•Follows up on customer calls with clerical duties which may include faxing and filling in related paperwork.
•Analyzes the various parts of a problem properly and develops logical solutions.
•Provides personalized customer service of the highest level and ensures full customer satisfaction by resolving issues expeditiously.
•Diagnose technical problems accurately and professionally and advise on rectification options.
•Handling MUSANADA Emails.
Sales Supervisor July 2013 up to August 2014
A Plus Advertising L.L.C / Dubai U.A.E
•Ensure that sales team adheres to shift schedule proactively as per assigned shifts.
•Creates a team environment and positive atmosphere, even in stressful situations.
•Generate reports towards team members’ performance and targets as well as to ensure that team exceeds department objectives.
•Coordinating with the suppliers and Printing press.
•Responsible for delivery within the frame time promised.
•Providing a weekly and monthly sales report to the director.
•Required to provide a weekly creative idea to improve the work operations.
•Outdoor Sales through Dubai and Sharjah.
Call Center Team Leader January 2012 up to June 2013
Cupola Teleservices / Dubai U.A.E
•Exceeding and meeting departmental objectives, including conversations targets, and lead generation.
•Monitoring, organizing, and coaching team on day-today basis.
•Ensuring that the employees are following their schedules properly as designed.
•Handling escalated calls, complaints, and queries as necessary.
•Creating sense of ownership within the employees and resolving employee issue, if any.
•Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.
•Carrying out team meetings and actively participating in the monthly and weekly meetings.
•Looking constantly for development as well as continuous improvement for the team.
•Creating a conducive work environment for all call center employees.
Call Center Advisor February 2009 up to October 2011
Axiom Telecom/ Al Bannai Group of Companies Dubai U.A.E
•Resolve customer issues and disputes.
•Achieved sales target through effective selling techniques.
•Help customer’sinquiries – provide advice and product knowledge.
Store Manager October 2005 up to November 2008
Al- Noul – Fashion / Dubai U.A.E
•Directly reporting to the owner.
•Build sales through effective selling techniques and strategies.
•Regularly check, conduct and update inventory.
Nationality : Syrian
Date of Birth : January 3, 1986
Marital status : Married
Languages Spoken : Arabic (Mother Tongue), Fluent in English.
Education : Bachelor's in Business Studies/Administration/Management