A well motivated young person who aspires to hold a position where I can interact with customers and deliver a high quality service.I am currently looking for an opportunity in a customer focused environment.I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth.
• Willingness to Learn
• Clear Communication Skills
• Ability to Use “Positive Language
• Time Management
• Highly Motivated
• Goal Oriented Focus
•Computer proficient (Microsoft Word, Microsoft excel, PowerPoint & Internet).
Completed elementary, high school and senior education from M.E.S Indian School, Doha- Qatar
• Currently I am studying in my first year degree (Anwar Ul Uloom University,Hyderabad).
Name : Aisha Mustafa Hasham
Father’s Name : Habeeb Mustafa Hasham
Date of Birth : 22nd sept 2000
Place of Birth : Doha-Qatar
Nationality : Indian
Mother Tongue : Urdu
Sex : Female
Marital Status : Single
Religion : Islam
Address : Madinat Khalifa (north)
Contact No : 70150141
Qatar ID : 300********
Email Address : email@example.com
Languages Known: English, Urdu, Hindi,Arabic
Visa: Father sponsorship
* Volunteered for data collection in Bariatric and Metabolic centre (HMC) for 1 month(100 hours)
~ AtPik Call Center - Dec, 2018 – Apr, 2019
* Respond to telephonic inquiries, providing quality services to customers.
* Answering customer questions regarding various kinds of products like electronics, grocery, etc.
* Verifying the orders of customers and forwarding to the logistics team.
~ Q-Tickets Call Center Agent – Dec, 2018 – Apr, 2019
*Respond to telephonic inquiries, providing quality services to customers and associates inquiring about the availability of movies and events.
* Listen attentively to caller needs to ensure a positive customer experience.
* Answering customer questions regarding booking of movies and events.
* Advising customers, resolving customer complaints and issues.
* Dealing directly with customers either by telephone or electronically.
* Respond promptly to customer inquiries. Handle and resolve customer complaints.
* Follow up on customer interactions.
* Keep records of customer interactions and transactions on the appropriate CRM Record details of inquiries, comments and complaints.
* Prepare and distribute customer activity reports
~Neilsen call centre – May, 2019 – Nov, 2019
*Market research of different products and services in Qatar.
*Being very attentive on call.
*Noting all the positive and negative comments of consumers.
*Typing/noting everything on computer while customer is telling about the products and services.
*Using positive language.
*Following up with the appointments of the customers.
I do hereby declare that all the above given details about me are true and accurate to the best of my knowledge.
Aisha Mustafa Hasham