Customer Quality

CURRICULUM VITAE

CAREER OBJECTIVE

A well motivated young person who aspires to hold a position where I can interact with customers and deliver a high quality service.I am currently looking for an opportunity in a customer focused environment.I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth.

SKILLS

• Willingness to Learn

• Clear Communication Skills

• Ability to Use “Positive Language

• Time Management

• Highly Motivated

• Goal Oriented Focus

•Computer proficient (Microsoft Word, Microsoft excel, PowerPoint & Internet).

HOBBIES

•Traveling

•Reading

•Photography

Education Qualification

Completed elementary, high school and senior education from M.E.S Indian School, Doha- Qatar

• Currently I am studying in my first year degree (Anwar Ul Uloom University,Hyderabad).

PERSONAL DETAILS

Name : Aisha Mustafa Hasham

Father’s Name : Habeeb Mustafa Hasham

Date of Birth : 22nd sept 2000

Place of Birth : Doha-Qatar

Nationality : Indian

Mother Tongue : Urdu

Sex : Female

Marital Status : Single

Religion : Islam

Address : Madinat Khalifa (north)

Contact No : 70150141

Qatar ID : 300********

Email Address : adbbhp@r.postjobfree.com

Languages Known: English, Urdu, Hindi,Arabic

Visa: Father sponsorship

Volunteering:

* Volunteered for data collection in Bariatric and Metabolic centre (HMC) for 1 month(100 hours)

Experience:

~ AtPik Call Center - Dec, 2018 – Apr, 2019

* Respond to telephonic inquiries, providing quality services to customers.

* Answering customer questions regarding various kinds of products like electronics, grocery, etc.

* Verifying the orders of customers and forwarding to the logistics team.

~ Q-Tickets Call Center Agent – Dec, 2018 – Apr, 2019

*Respond to telephonic inquiries, providing quality services to customers and associates inquiring about the availability of movies and events.

* Listen attentively to caller needs to ensure a positive customer experience.

* Answering customer questions regarding booking of movies and events.

* Advising customers, resolving customer complaints and issues.

* Dealing directly with customers either by telephone or electronically.

* Respond promptly to customer inquiries. Handle and resolve customer complaints.

* Follow up on customer interactions.

* Keep records of customer interactions and transactions on the appropriate CRM Record details of inquiries, comments and complaints.

* Prepare and distribute customer activity reports

~Neilsen call centre – May, 2019 – Nov, 2019

*Market research of different products and services in Qatar.

*Being very attentive on call.

*Noting all the positive and negative comments of consumers.

*Typing/noting everything on computer while customer is telling about the products and services.

*Using positive language.

*Following up with the appointments of the customers.

DECLARATION

I do hereby declare that all the above given details about me are true and accurate to the best of my knowledge.

Aisha Mustafa Hasham

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