ILOUNO EMILIA OGECHI

Tel: 080********, 080********

Email: adbbh4@r.postjobfree.com

OBJECTIVE: To develop strategies to persuade new customers to purchase the company’s products or services, thereby seeking new leads, following up on those leads and trying to bring new clients on board, alongside improving existing clients Relationship.

WORK EXPERIENCE:

9mobile Nigeria, 2016 – Till Date

Customer Support Executive

JOB FUNCTION

Managing Relationships with Clients strategically

Serves as liaison between company and clients

Upselling products and Services

Building long – term relationship with clients

Help customers with information and guidance about what the company offers

Handle any problems customers face with the company or its offerings

Help clients complete the ordering process

Addressing clients concerns and complaints

Creating sales plans to generate revenue

Recognize, document, and alert the management team of trends in customer issues

Research, identify, and resolve customer complaints using applicable software

Complete call logs and reports

Document all call information according to standard operating procedures

UAC RESTAURANTS 2014 - 2016

Special Brands Limited

Operations manager

JOB FUNCTION

Take responsibility for the business performance of the restaurant

Analyse and plan restaurant sales levels and profitability

Organise marketing activities, such as promotional events and discount schemes

Prepare reports at the end of the shift/week, including staff control, food control and sales

Set budgets or agree them with senior management

Coordinate the operation of the restaurant during scheduled shifts

Recruit, train, manage and motivate staff

Respond to customer queries and complaints

Meet and greet customers, organize table reservations and offer advice about menu

Maintain high standards of quality control, hygiene, and health and safety

JKK LIMITED 2014

MTN call agent, SIM Validation Exercise

EDUCATIONAL QUALIFICATION:

OBAFEMI AWOLOWO UNIVERSITY (IN – VIEW)

Master of Business Administration (MBA) Executive

UNIVERSITY OF BENIN 2006-2010

B. Sc ANIMAL AND ENVIRONMENTAL BIOLOGY

SECOND CLASS HONOURS (UPPER DIVISION)

LAGOS ANGLICAN GIRLS’ GRAMMAR SCHOOL (NECO) 1998 – 2004

SKILLS:

Excellent organization and management skills

Problem solving skills

Skilled in Customer Service

Product Knowledge

Leadership Skills

Extremely detail – oriented and organized

Works well in a team environment and likes challenges

Eager to make a difference

Skilled in Customer service

Relationship building

Ability to understand and perform administrative duties

Great advertising and marketing knowledge

Ability to learn, develop and adopt new ideas

Ability to work in a fast and dynamic environment

A good thinker

A very fast learner

Creative and innovative skills

Have excellent written and communication skills

LANGUAGES: IGBO AND YORUBA

Contact this candidate