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Sales Customer Service

Location:
Iligan City, Lanao del Norte, Philippines
Posted:
January 15, 2020

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Resume:

Jeramae G. Visaya

Zone * Bagong Silang, Iligan City Lanao del Norte Philippines

(+974)3023 – 7523

adbbfr@r.postjobfree.com

PERSONAL STATEMENT

A reliable, trustworthy and conscientious sales associate who is able to do multi-task, can handle pressure, can work as part of the team and most importantly inspire a customers to make a purchase. Willing to explore new territories for the sake of solving problems and now I am currently looking for a suitable sales associate opportunity with a company that will not only challenge me professionally but also allow me to develop my knowledge and potential further.

AREAS OF EXPERTISE

CUSTOMER SERVICE

Able to understand on how to deal customer when in terms of communicating what they want.

Able to maintain high standards of good manners upon dealing difficult customers.

Making sure that customer get the proper customer care that they need.

Fully aware of how to deal customers with high standards.

RETAIL

Able to help customers find what they want.

Fully aware of security issues concerning stock in relation to shoplifting, leakage and theft.

Able to maintain high standards of display and visual merchandising to ensure the store is well presented.

Ready and able to work individually or within a team environment.

SALES

Good numerical skills with the ability to manually calculate costs without error.

Able to promote a store and its products through effective marketing activities.

Able to accurately describe a products features and benefits to a customer.

PERSONAL

Willing to work on a shift basis including evenings and weekends.

Always smartly dressed, articulate and presentable.

Ability to take ownership of issues and to work alone with little or no supervision.

Extremely organised with a high level of attention to detail.

Ability to respond to timeframes and deadlines with pace.

Able to attend on dealing what a customer needs in times of difficulties.

CAREER HISTORY

Home Furnishing Store – IKEA

SUPPORT STAFF November 2016 – June 2019

Responsible on being a help on the staff of the store to be on their side to make sales more efficient. Making sure that staff can complete their task by assisting them to their work.

Duties

Giving call confirmation to the clients before the delivery date.

Making some checking on the completed jobs before it is being kept.

Occasionally making schedule on booking for the delivery date.

Filing of documents that are done.

Making aftersales (dealing the return items, making booking for the customer that have complaints, confirming customer about their pending jobs (return items due to damage when customer received), calling customer to ensure if the job is done).

Assisting Customer Service (Printing transaction for invoice, collecting some documents, looking for spare parts, occasionally checking some items).

Fashion Store – Riva Fashion

STOCK WOMAN April 2016 – September 2016

Responsible on all items that has been delivered and unpacked from one branch to another. Ensuring the quantity of each stock in the store.

Duties

Counting stocks that need to be put in the warehouse.

Steaming clothes that are being put in display.

Making sure that stocks are in place and order.

Refilling stocks on the display.

Assisting visual merchandizers on their work.

Helping staff to get items from shelves.

Securing the stockroom to be clean and presentable all the time.

Fashion Store – Forever 21

SALES ASSOCIATE June 2014 – March 2016

Responsible for contributing to the overall performance of the store by driving sales at every opportunity while at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store and responsible on fitting rooms.

Duties

Fitting Room Specialist (Being alert on people who are shoplifting, checking stock if have damage after fitting)

Making go backs to stocks that are mixed up.

Making sure that stocks are well put on its own place.

Able to maintain cleanliness and neatness in the store.

Offering face to face advice to the customers on the store products.

Maximizing the store revenue by suggesting upgrades, insurance and add-on as to customers.

REFERENCE

Available upon request



Contact this candidate