Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Internal and External communications
Multi-line phone systems
Cash deposit preparation
Acquire Marketing December 2019 to Current
Customer Service Associate
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Shared detailed information regarding cellular, internet, and cable options to help customers make decisions.
Educated customers on special pricing opportunities and company offerings.
The Daily Grind January 2019 to August 2019
Surf City, NC
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Provided customers with product details such as coffee blends and preparation descriptions.
Received and accurately processed customer payments.
Cleaned and sanitized work areas, utensils and equipment.
Ronald Mcdonald House Of Eastern North Carolina August 2013 to May 2017
Raised over $2,000 in funds for organization through community outreach initiatives.
Collaborated with others to discuss new fundraising opportunities.
Sat with patients and their family members in need of companionship and emotional support.
Helped prepare meals, snacks and refreshments for families, accounting for individual dietary needs and restrictions.
Washington Chrysler Dodge Jeep Ram March 2015 to September 2015
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and directed incoming calls using multi-line telephone system.
Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Gathered, sorted, distributed and sent mail and packages.
Education and Training
Ronald Wilson Reagan High School June 2013
High School Diploma
East Carolina University
Some College (No Degree)
Major in Interpersonal/ Organizational Communication
Honor Roll Fall 2013 and Spring 2014
Alumna of Alpha Delta Pi
Took two years off and finishing my undergraduate degree in Summer 2020