Haley Privett

**** ************ ** *******, ** 27607 - 336-***-**** (C) - adbbf5@r.postjobfree.com

Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills

Administrative operations

Internal and External communications

Inventory supplies

Multi-line phone systems

Data entry

Cash deposit preparation

Customer relations

Maintaining cleanliness

Appointment scheduling

Directing visitors

Experience

Acquire Marketing December 2019 to Current

Customer Service Associate

Raleigh, NC

Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Shared detailed information regarding cellular, internet, and cable options to help customers make decisions.

Educated customers on special pricing opportunities and company offerings.

The Daily Grind January 2019 to August 2019

Barista

Surf City, NC

Enthusiastically engaged customers during busy periods to keep mood light and fun.

Provided customers with product details such as coffee blends and preparation descriptions.

Received and accurately processed customer payments.

Cleaned and sanitized work areas, utensils and equipment.

Ronald Mcdonald House Of Eastern North Carolina August 2013 to May 2017

Volunteer

Greenville, NC

Raised over $2,000 in funds for organization through community outreach initiatives.

Collaborated with others to discuss new fundraising opportunities.

Sat with patients and their family members in need of companionship and emotional support.

Helped prepare meals, snacks and refreshments for families, accounting for individual dietary needs and restrictions.

Washington Chrysler Dodge Jeep Ram March 2015 to September 2015

Receptionist

Washington, NC

Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Answered and directed incoming calls using multi-line telephone system.

Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.

Managed and anticipated clerical needs of company employees, including copying, faxing and file management.

Gathered, sorted, distributed and sent mail and packages.

Education and Training

Ronald Wilson Reagan High School June 2013

High School Diploma

Pfafftown, NC

East Carolina University

Some College (No Degree)

Greenville, NC

Major in Interpersonal/ Organizational Communication

Honor Roll Fall 2013 and Spring 2014

Alumna of Alpha Delta Pi

Took two years off and finishing my undergraduate degree in Summer 2020

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