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Manager Sales, Information Technology consultant

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
January 15, 2020

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BLDG#* Mohammed Bin Marwan st,Fereej AlNasr, Doha, Qatar

Doha, Qatar

HR Department

Doha, Qatar

Dear Hiring Executives;


I have seen your advertisement pertaining to your job vacancy, I would like to render my deepest intent to undertake vacancies related to any available position I am qualified. My C.V. is enclosed for your review. Given my related experience and capabilities I would appreciate your consideration for any job opening.

I am formerly the I.T.Consultant of McDonalds Qatar with solid 23 years experience in launching software applications and services such as Intelligent networks,Digital platforms That includes operation as support and training. I am responsible for the over all Information Technology operations and development for Mcdonalds Qatar. I started the I.T. Department from zero up to now that currently build stronger supporting the business. My strong technical and operational skills with a commitment for excellence make me an outstanding candidate for any available position.

Furtheremore; I have years of experience as well in Operations, having skills in Sales projections, Budget planning, Marketing, Customer Relationship, Quality assurance, Purchasing, Training, People Management, Operation management,Equipment management, office management and Business development.

I appreciate your endeavor to take time and review my credentials and experience. I am willing to be interviewed at your convenient time. I can be a part of your dynamic corporation with immediate effect. I am have No Objection Certificate with my previous employer and currently holding a valid drivers license. If my qualifications merit the application, a company sponsorship is highly requested.

Thank you for your selfless consideration.




BLDG#6 Mohammed Bin Marwan st,Fereej AlNasr, Doha, Qatar Doha, Qatar

Mobile Phone # 30728600

E-mail Address:


Hands On I.T. Consultant with good all-round supervisory and technical expertise for 23 years. Oversees the Information Services function to ensure successful delivery of an I.T. infrastructure across Mcdonalds Qatar Head Office and Restaurant. Provides leadership, direction, and guidance to the IT team and supports global and regional I.T. initiatives. Provides recommendations related to strategic direction for technology solutions McDonalds Qatar.

16 years experience in Restaurant Operations delivering outstanding QSC&V (Quality, Service, Cleanliness and Value towards our customers. Provides leadership, coaching, and direction to assigned restaurants, to maximize the long term sales and profit potential of the store. Builds a positive business relationship with Restaurant Staff and Restaurant Management Team.


Project Management Training and Support Market Analysis

System Implementation Diagnosis and Resolution Retention

Network Development Network and Systems Security Inventory Control

System Analysis and Design Supervisory / Management Loss prevention

Digital Marketing Profit and Loss Analysis Security and Safety

Budgeting and procurement Infrastructure design Customer Relationship

Database Management Business Development SWOT Analysis

ERP and CRM Web Design / SEO ITIL


Information Technology Experience


Led the project to build the network infrastructure of McDonalds Qatar Head office, call center and Restaurant. Installation of Cisco Firewalls, Router and Switch, Load balancers and fujitsu network attached backup device.

Deployed the Mcdonalds Delivery application – mobile and web app and Cashless payment.

Managed the deployment of Mcdonalds Global application for Android and Apple IOS.

Oversee the implementation of GROIP (Global Restaurant Operations Improvement Program) application for all Operations and Restaurant Management Staff.

Developed McDonalds Qatar Training Website- Training website accessible to all training P.C. in the store for restaurant staff.

Deployed the McDonalds Web Cockpit Data consolidation application –gathers all sales and Transactions from all restaurants in Qatar.

Deployed the Self Ordering Kiosk and Digital Menu boards,Digital POP’s (Point of Purchase)

Deployed the Wirelless ordertaking devices for all Drive-thru restaurants.

Deployed the Free Wifi infrastructure in selected Mcdonalds Restaurants.

Manage the deployment of Accounting software in Head office

Helps the deployment of the Generation 2.4 network infrastructure in all of the restaurants from network cabling, Cisco Router& Switch,Back end Server and POS, Installation.

Managed the deployment of new windows POS (Panasonic) and back office systems from the old proprietary Unix systems in all restaurants in Qatar.

Implemented the I.T. support Ticketing system.

Build infrastructure for All Restaurants Training PC’s.

Deployed Drive-Thru Order taker Kiosk, Service Time Dashboards and Wireless communication in all Drive-thru Restaurants.

Design and Deployed McDelivery Customer Database application.

Principal Accountabilities

People Development

Identifies the people and skills requirement needed to meet business objectives

Selects, develops, coaches and retains a diverse group of talented individuals who can deliver the I.T. solutions required to meet organizational goals

Briefs, oversees and guides team to achieve the company and department goals

Identifies development opportunities and internal/external training resources and courses suitable to address personal development needs

Conducts annual performance reviews and succession planning for the department

Utilizes reward and recognition programs to motivate staff

Builds strong relationships between other departments and external vendors and related business teams

Demonstrates ability to develop a professional network with other organizations and external vendors

Maintains professional relationships with peers in other corporations and outside organizations

Leads by example with regards to professional and personal development

Identifies most appropriate way to train people on new I.T. initiatives

Coordinates and cooperates with Training Department to ensure all new I.T. initiatives are briefed andproperly implemented

Technology Management

Assumes a leadership role in the implementation of product and service delivery processes, methodologies,

standards, and guidelines. Facilitates continuous product and service delivery process improvement to maximize business value of I.T. investments.

Ensures the business and technical direction for McDonalds Qatar is aligned with regional and corporate I.T. goals

Responsible for all aspects of life cycle management for a specific set of products or services including planning, testing, deployment, service and support, enhancements, and product retirement.

Uses performance metrics and tools to ensure maximum reliability and availability of platform resources

Establishes and enforces guidelines for approved products and services

Takes an active role in the development of regional I.T. projects, including allocation of resources and implementation of solutions

Manage the UAT of all McDonalds Mobile and Web Applications.

Manage projects through JIRA.

Virtual Machines / Servers

oBuild / Manage multiple VMs

Windows Server 2012

oInstallation / Configuration

oManaging Server Roles

oManaging Server Shares

Windows 10

oInstallation / Configuration

oJoining Workstation to Domain

Building Windows Domains / Domain Controllers

Active Directory Users & Computers

oCreating & Managing User / Computer Accounts

oManaging Account Memberships

oResetting Passwords

oManaging AD OU Structure

Group Policy Management

oCreating / Managing GPOs

oDeploy Software / Files VIA GPO

Manage, install and support network equipments

oCisco Router 1800 series

oCisco Switch 2960

oFirewall ASA 5505

oCisco Accesspoint 1240 POE Series

IT System Development

Understands overall picture of all I.T. projects to ensure efficient allocation of people and resources

Provides initial point of contact for customer, provides preliminary scope of project and delegates to Project Manager

Oversees projects and handles any major issues and hurdles that may present themselves

Operations Experience


Contribute various community awards such as Beach Cleanup Drive, Alshafalla donation drive, McDonalds Qatar Best Restaurants.

Contribute with Regional Awards such as Best in Drive-thru Service, Top Regional Sales Comparables, Best Anti-competitive Campaign, Best in Marketing Campaign Award.

Contributes in reducing market wide food cost controllables down by 5%.

Contributes in increasing market wide sales by 5% annually.

Helps to establish Company Training Department – Helps facilitate Training and building training plan.

Principal Accountabilities


Demonstrates and reinforces the leadership behaviors and basic people minimums (uniform, crew schedules etc.) necessary to gain commitment from crew and management team.

Executes a plan, based on employee commitment measurement, to increase employee’s loyalty, satisfaction and pride with the McDonald’s experience.

Knows, enforces and educates crew on all appropriate personnel policies, labor laws, security and safety procedures.

Recruits, selects and retains an optimum number of restaurant employees who are enthusiastically dedicated to customer satisfaction.

Leads the development and training of all restaurant employees.

Uses basic human relations, communications and follow up skills and treat crew people as customers.

Oversees and reviews performance appraisals based on defined goals and objectives for all restaurant employees in a timely manner.

Plan and executes Enthusiasm program on a timely basis.

QSC/Sales Building

Maintains critical standards for raw and finished product quality, speed and quality of service, cleanliness and sanitation.

Models performance standards for all restaurant employees.

Measures external customer’s satisfaction and executes plan to improve their satisfaction with their McDonald’s experience and increase their loyalty.

Schedules to build the business on all day parts.

Executes market wide promotions to maximize sales potential.

Develops and executes my store marketing plans to maximize sales potential within the community.

Conducts in-store implementation of new products and procedures.


Accurately projects and control all P&L line items.

Manage food cost, waste and cash while managing shifts and/or areas.

Conducts an energy survey and implements action plan.

Conducts diagnostic tool and implements action plan.

Oversees all systems Ordering, Scheduling, Training, Personnel, M&R equipment and building.

Safety/ Sanitation/Security

Enforces and manages all food safety and sanitation requirements and practices.

Ensures proper implementation of cash handling policies and procedures for both crew and managers.

Ensures proper implementation of company policies and procedures for both crew and managers.

Ensures all security procedures are executed.


Administers in-store employee benefits and payroll procedures.

Uses proper security and verification procedures when handling deposits and the contents of the safe.

Maintains records for safety and appropriately documents contributions and performance in personnel file.

Ensures that all daily, weekly and monthly paperwork and reports are completed are accurately and submitted on a timely basis.

Ensure compliance with government requirements. Secure necessary licenses and permits and their renewals on a timely basis.

Accountable for the assets and other relevant materials that are entrusted during hand/take-over procedure

Work Experience


I.T. Consultant – Mcdonalds Qatar


I.T. Coordinator – Mcdonalds Qatar

2003 – 2010

Store Manager – Mcdonalds Qatar


First Assistant Manager-McDonalds Qatar


Second Assistant Manager- McDonalds Qatar

Feb 1997- 1997

Swing Manager- McDonalds Qatar

Dec 1995-Jan. 1997

Crew Chief- McDonalds Qatar


Crew Chief-McDonalds Philippines


Service Crew-McDonalds Philippines


Barangay Treasurer-Municipality of Pasay Philippines

Seminars and Training Attended

New Consultant Development Program (Hamburger University-Dubai) June 2011

Business Leadership Practices (Hamburger University-Dubai) 2002

Restaurant Leadership Practices (Hamburger University-Dubai) 2003

Systems Management Course (Doha, Qatar) 2006

Advance Shift Mangement Course (Doha, Qatar) 2005

Basic Shift Mangement Course (Doha, Qatar) 2004

Basic Management Course(Hamburger University-Dubai) 1999

Intermediate Operation Course(Hamburger University-Dubai) 1999

Basic Operation Course(Hamburger University-Dubai) 1997

Swing Managers Development Course (Doha, Qatar) 1997

Crew Chief Development Course (Doha, Qatar) 1996

Global ROIP Workship(Doha, Qatar) 2014

GMA Lite Onboarding (Global Technology and Digital Hub) Singapore 2018

Made for You platform Train the trainors (McDonalds Saudi Arabia) 2008


Nickname : JC

Birth Date : December 26,1970

Nationality : Filipino

Language : English, Filipino

Status : Married with 2 Children

Special Skills : Computer Literacy, Leadership and management skills, Self motivated with minimal supervision, and willingness to learn more. Ethical Hacking.


Certificate in Information Technology

ICON Training Center

Doha, Qatar



Family Computer Center

Doha, Qatar


Cisco Certified Network Associate

Aptech Computer Education

Doha, Qatar


Project Management

Filipino Institute/ American Education Center

Doha, Qatar


Computer Networking and Security

Filipino Institute/ American Education Center

Doha, Qatar


Web Programming

Filipino Institute/ American Education Center

Doha, Qatar



Filipino Institute/ American Education Center

Doha, Qatar



Filipino Institute/ American Education Center

Doha, Qatar


SEO Specialist (Search Engine Optimization)

Icon Training Center

Doha, Qatar


Document Control

Icon Training Center

Doha, Qatar



Filipino Institute/ Educate Learning Center

Doha, Qatar


Computer Hardware and Software Servicing

Filipino Training and Development Center / TCA Arts

Doha, Qatar


Oracle 8.0 and Developer 2000

Computer and communication Software Training and Research Division

Doha, Qatar


Bachelor of Science in Computer Engineering

Adamson University

Manila, Philippines

1988 (undergraduate)

Secondary School

Arellano University

Pasay City Phillippines


Primary School

Emilio Aguinaldo Elementary School

Quezon City Philippines


Reference :

Levy Bundalian

McDonalds Qatar

Operations Manager


Rafael David

McDonalds Qatar

Seniour H.R.Consultant


AlMa Tagumpay

McDonalds Qatar

Training Consultant


Contact this candidate