Richard C. Mann

**** ***** *********

North Ridgeville, Ohio 4039

Cell Phone: 440-***-****

Email Address: adbbdl@r.postjobfree.com

Certified System Specialist / Telecommunications Specialist

Network Specialist / Educator

Summary of Qualifications

• Possesses an Associate’s degree in Electronics, holds an A+ Certification, holds an Ohio Teaching Certificate for Industrial Electricity, fifteen plus years experience as a Computer Technician, Field Service Technician, Telecommunications Site Engineer, Electronic Switching Systems Technician and Educator / Instructor.

• Proficient in Analyzing, Supporting and Repairing Computer Hardware, System Software and Networking issues.

• Proven abilities in resolving Microsoft, Apple Operating Systems including Cisco Networking

• Solid experience resolving Telecommunication issues in the Telecom Central Offices

• Solid Networking background experience covering LAN and WAN Support, Configuration and Support of Routers, Switches Modems, Telnet, Timeplex Technology and DSU and CSU Telecommunications

• Personal strengths includes the possession of strong interpersonal skills, superior teamwork and organizational skills, time management skills, high ethical standards, personable, also able to multitask, able to excel in a fast paced work environment affected by changing priorities.

Technical Skills

Platforms:

Windows 95 / 98 Windows 2000 Windows NT

Windows 7 (both 32 Bit & 64 Bit) Vista Windows XP

MAC OS

Hardware:

IBM / HP / Dell Workstations IBM / HP / Dell Laptops IBM / HP / Dell Servers

SCSI Devices Routers / Switches PC peripherals (Printers, Scanners)

Network WAN / LAN Resources Lexmark Laser Printers HP Laser Printers

Tools:

MS Office Suite 2007 – 2010 (Word, Excel, Access, PowerPoint, Outlook)

Active Directory (AD) Microsoft XL MacAfee

Citrix Ghost Outlook

Norton Antivirus Symantec Altiris Symantec Ghost

Lotus Notes Citrix SMS

Windows WSUS Internet Explorer

Network:

TCP/IP and OSI models LAN / WAN Protocols Ethernet Wiring TIA / EIA

CSU / DSU

Application Layer

TCP/IP DHCP DNS

FTP HTTP POP

Telnet SNMP SMTP

WINS PPP L2TP

IPSec NetBEUI SLIP

Transport Layer

TCP

Internet Layer

IP (IPv4, IPv6)

Link Layer

Ethernet DSL ISDN

FDDI Tunnels (L2TP)

Education

Associate of Science degree in Electronic Communications Cleveland Institute of Electronics, Cleveland, Ohio - 1970

Continuing Education

Complete various Technical Courses covering:

Wireless Network Cisco

Microsoft Security Implementing Microsoft Windows 2000 Professional and Server

Digital Electronics Electronic Switching Systems

Certificate

A+ Certificate (Microsoft Certified)

Ohio Teaching Certificate for Industrial Electricity State of Ohio (July 2011) - License #031004195

Career Experience

Veterans Administration, Cleveland Ohio September 2000 to February 2010

Computer Systems Specialist / Computer Analyst

• Was responsible for maintaining Computer Hardware, Software and Network Systems.

• Also was responsible for assigning Help Desk responsibilities.

• Installed and configured computer systems including PC’s microcomputers and workstations.

• Coordinated the acquisition, upgrade, and maintenance of Computer Systems.

• Monitored malfunctioning Computers and Hardware in order to determine appropriate remedies.

• Maintained manuals Reference Books and Software instructions associated with Programs and Systems used within the organization.

• Instructed users as to the proper operation of Computer Systems and Peripheral Devices.

• Installed software and troubleshoot technical system problems.

• Identified problems, evaluated alternatives, and made recommendations.

• Knowledge of programs and policies related to security and information systems.

• Coordinated and managed work activities.

• Communicated with technical and non-technical staff.

Jones Day Law Firm, East Cleveland Ohio June 1999 – September 2000

Help Desk Associate

• Was responsible for being part of an International Help Desk, providing phone assistance to lawyers and secretaries in the firm around the world.

• Resolved Hardware, Software and Network issues for end users.

• Created documentation updates and knowledge transfer to the Database after each call.

National City Bank (PNC Bank), Lakewood Ohio January 1998 - June 1999

Help Desk Associate

• Was responsible for providing support in the National City Data Center as a Help Desk Associate assisting end users via phone.

Lorain County Joint Vocational School 1995 - 1996

Industrial Electricity Instructor / A+ Certification Instruction / Computer / Repair Instructor

• Was responsible for designing curriculum and instructed students on the basic Troubleshooting concepts to be used in an industrial setting.

• Was responsible for designing curriculum and instructed students on how to successfully pass the A+ certification examinations.

• Was responsible for designing curriculum and instructed students in standard Troubleshooting procedures used to Repair Computer Hardware and the Installation of Software applications.

Oberlin College, Oberlin, Ohio 1995 - 1997

Adjunct Professor

• Was responsible for Instructing students and staff personnel basic Apple Computer Concepts and Software Applications.

Oberlin College, Oberlin Ohio August 1993 - January 1998

Computer Technician

• Was responsible for the repair of computer hardware, software and networking systems

• Proficient working on the following Operating Systems: Apple OS 8, Windows3.1, Windows 95

• Proficient repairing complete line of Apple and HP Printers

• Proficient repairing complete line of Apple Laptops (replacing hard drives keyboards, upgrading memory

N.A.S.A. (Lewis Research Center), Cleveland, Ohio October 1987 - June 1991

Site Engineer N.A.S.A. (Consultant)

• Was responsible for the implementation of Telecommunications Network consisting of a T1 terrestrial backbone and a Satellite backup infrastructure.

• Performed traffic management analysis and made recommendations to government personal for optimal operation of the network.

• Assisted with the Design of Voice, Data, and Video circuits.

• Supported existing Network Circuits using Atlanta Data Scopes and BERT testers to monitor performance.

• Installed and supported video teleconferencing circuits.

• Experience and knowledge of Fiber Optics FDDI.

• Experience and knowledge of DSU’S and CSU’S.

• Timplex Multiplexors, 56K Flexties, Cisco Routers and Bridges.

• Daily I responded to end users both orally and via email.

• Wrote preventive Maintenance Procedures for servicing Telecommunications Equipment and power management systems.

• Created necessary Policies and Procedures for maintaining Voice, Data and Video Telecommunications equipment.

Contact this candidate