Associate Director / Senior Technical Support
Complex Server Administration - IT Management - Program Oversight
Seasoned, result-driven IT professional offering 10+ years of experience guiding the deployment and maintenance of complex, mission-critical IT infrastructures across dynamic environments.
Expertise in aligning business requirements with end-user needs and implementing sustainable and secure business systems.
Skilled strategist and troubleshooter focused on isolating and resolving complex technical issues to enhance capability, minimize downtime, and mitigate risk.
Extensive knowledge and experience with iSeries Servers within finance and manufacturing industries.
Intuitive leader, liaison, and mentor adept at collaborating across levels, interfacing with clients and vendors, and coaching colleagues and end-users to build consensus, drive growth, and deliver reliable IT solutions.
Designed and implemented data capture and upload processes across 85 iSeries servers to enhance data transfer.
Played vital role in development of portable security schema for numerous iSeries servers to minimize security risks.
Constructed a software application enabling efficient management of connected users.
Seamlessly migrated Bear Stearns’ servers to JP Morgan Chase’s data center through company acquisition.
Drafted and deployed a cost-effective business continuity initiative for migration of back end software.
JP MORGAN CHASE Chicago, IL and Columbus, OH 2008-Present
iSeries Technical Support/Security Engineer, 2016-Present
Supervise two engineers and serve as integral member of Global Technologies Large Midrange Level IIII engineering team concentrated on enhancing and maintain iSeries, Non-stop (tandem), and open VMS servers. Evaluate and advise on server level security for iSeries Ipars and external products for Large Midrange Ipars. Liaise with product vendors to obtain cost-effective and efficient equipment options.
Formulated and integrated data capture and upload process linked to 85 iSeries servers which allowed transfer of vital information to various certification entities within bank.
Continuously examined, designed, and standardized new tools and process to secure compliance with corporate security regulations.
Technical Support Analyst, 2010-2016
Guide and deploy server level security for 85 servers as a member of IT Risk and Security Management Large Midrange Level III team. Analyzed efficiency of company’s NetIQ PentaSafe package and amplified performance by authoring solutions. Collaborated across levels and with internal and external auditors to ensure compliance with all regulatory standards.
Blueprinted and implemented a portable security schema for 85 iSeries servers minimizing security risks to unmanned systems.
Developed a data capture process to streamline data submission for annual regulatory reviews.
IT Associate, 2008-2010
Facilitated development of company-wide transition from Bear Stearns to JP Morgan Chase and administered L2 support of the COSMOS application and server level security across 20 iSeries iPars within an investment banking environment.
Created a software application to enable superior management of users connected to banking systems.
Successfully migrated iSeries servers from Bear Stearns data centers to JP Morgan Chase data centers without issue.
BEAR STEARNS Chicago, IL 2006-2008
Associate IT Director
Directed team of two as well as the initiation and operation of the SunGard GMI application alongside of security software package and program update installations and configurations. Spearheaded organization of multiple trade loads within program and governed the primary, backup, and development servers.
Outlined and successfully deployed a business continuity program for migration of GMI back office software which saved company thousands in unnecessary expenses.
Single-handedly managed the Equity Order Entry Platform (BNS) and security for 14 iSeries Ipars as well as aided in installation of operating system upgrades.
Additional experience as Vice President/Sr. Technical Analyst for Bear Stearns, Systems Operations Manager/Technical Consultant for Accession Technologies LTD, and Data Center Operations Manager/Networked Systems Technical Support for Akzo Nobel, Inc.
Ethernet, Transmission Control (TCP), User Datagram (UDP), Domain Name System (DNS)
Windows, Linux, i5OS
Servers, Switches, MS Office, Java, RPG, CL, Cobol, SQL, Software 2000, NetIQ PentaSafe, Job Accounting
EDUCATION AND CERTIFICATIONS
COLLEGE OF DUPAGE, Glenn Ellyn, IL
Completed Coursework, Computer Science
ELMHURST COLLEGE, Elmhurst, IL
Completed Coursework, Business Administration and Accounting
AS/400 Technical Solutions Specialist V4R3