Bilingual in Written and Spoken Spanish
Agricultural and Dairy Background
Experienced in Crisis Management, Loss Prevention, Inventory Control, and P/L Budget Management
Extensive B to B Relationship Management
Regulation Compliance for ATF, Fish & Game, OSHA and DOT
Mechanically Inclined and Experienced
MAY, 2012 – DECEMBER 2019
STORE MANAGER, Cal Ranch stores
*Achieved the highest sales in the store’s history and currently on track to surpass that record
* Top 6 in total sales out of 26 stores 3 consecutive years.
* Directed human resource functions at store level including training, hiring, firing, and conflict resolution
* Increased average customer count by 5.5% YTD
AUGUST 2009 – FEBUARY 2011
AREA FIELD MANAGER U-haul co of Orlando, fl
*Increased sales by $250,000 achieving top sales honors for the fiscal year.
*Audited 35 independent U-Haul dealer locations every 60 to 90 days and provided extensive training.
*12 new business locations recruited in a 16-month period.
*Reduced customer complaints and dealer attrition through improved training and increased quality assurance measures.
*Recovered 8 stolen trailers in a 16-month period, 8 times the average rate.
*Increased transactions by 22% in my territory.
APRIL, 2007 – FEBURARY 2009
GENERAL MANAGER, U-HAUL CO OF IDAHO
*Top 100 in hitch sales achieved on a national level for 10 consecutive months
*$200,00 revenue increase obtained by regaining customer confidence and increasing customer base
*Lowest percentage of customer service complaints in the area.
*Maintained a low delinquency rate for over 130 storage units surpassing company goal
*Enhanced work culture and training resulting in increased quality of customer service and motivated employees.
December, 2005 – April 2007
GENERAL STORE MANAGER, MH Kings
*50% reduction in inventory shrinkage through implementing loss prevention measures
*15% increase in sales revenue
*Improved receiving and inventory procedures resulting in increased proficiency.
*Daily P/L Budget management and tracking