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Life Insurance Software

Location:
Miami Beach, FL
Posted:
January 15, 2020

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Resume:

Alex Habarth

517-***-****

adbbbj@r.postjobfree.com

SUMMARY

Enthusiastic Analyst, skilled in leadership and communication, with excellent problem-solving skills.

PROFESSIONAL EXPERIENCE

Support Analyst

Auto-Owners Insurance Company, Lansing, MI 08/2018 – Present

Responsible for handling support of the automation products

Research and Resolve customer inquiries

Provide accurate and timely responses to customers

Request Service from vendors for defective software

Report and log issues in issue tracking system

Test software and hardware

Training of customers on software and hardware

Coordinate distribution of released software

Strategic Support Associate

Jackson National Life Insurance Company, Lansing, MI 11/2016-08/2018

Mitigate risk by processing standard policy transactions

Communicate and collaborate with internal associates to execute daily responsibilities according to service level agreements

Effectively manage the demands of a fast-paced work environment through prioritization and organization of work

Allocate resources by analyzing and interpreting data for department needs

Exhibit problem solving skills in alignment with policies and procedures, escalating issues for resolution when necessary

Selected by management to support the Strategic Support Program administration team

HIGHLIGHTS

Recognized multiple times as outstanding associate

Skill leader responsible for training new associates

Tested new software updates as well as pre implementation testing of new system

Data Control in Command Center

Technical Lead Analyst

EDUCATION

Bachelor of Arts, May 2018

Criminal Justice, Major

Security Management, Minor

Michigan State University

East Lasing, MI

Certificates

Associate in Management (AIM)

Associate in General Insurance (AINS)

Volunteer Work

HAYAA Youth Boys Basketball Coach (4 years)

Knowledge

Microsoft Office

Java

VBA

JIRA/Atlassian

Webex



Contact this candidate