Life Insurance Software
Resume:
Alex Habarth
adbbbj@r.postjobfree.com
SUMMARY
Enthusiastic Analyst, skilled in leadership and communication, with excellent problem-solving skills.
PROFESSIONAL EXPERIENCE
Support Analyst
Auto-Owners Insurance Company, Lansing, MI 08/2018 – Present
Responsible for handling support of the automation products
Research and Resolve customer inquiries
Provide accurate and timely responses to customers
Request Service from vendors for defective software
Report and log issues in issue tracking system
Test software and hardware
Training of customers on software and hardware
Coordinate distribution of released software
Strategic Support Associate
Jackson National Life Insurance Company, Lansing, MI 11/2016-08/2018
Mitigate risk by processing standard policy transactions
Communicate and collaborate with internal associates to execute daily responsibilities according to service level agreements
Effectively manage the demands of a fast-paced work environment through prioritization and organization of work
Allocate resources by analyzing and interpreting data for department needs
Exhibit problem solving skills in alignment with policies and procedures, escalating issues for resolution when necessary
Selected by management to support the Strategic Support Program administration team
HIGHLIGHTS
Recognized multiple times as outstanding associate
Skill leader responsible for training new associates
Tested new software updates as well as pre implementation testing of new system
Data Control in Command Center
Technical Lead Analyst
EDUCATION
Bachelor of Arts, May 2018
Criminal Justice, Major
Security Management, Minor
Michigan State University
East Lasing, MI
Certificates
Associate in Management (AIM)
Associate in General Insurance (AINS)
Volunteer Work
HAYAA Youth Boys Basketball Coach (4 years)
Knowledge
Microsoft Office
Java
VBA
JIRA/Atlassian
Webex
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