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Newport, RI
40,000 -50,000
January 15, 2020

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** ******** ******, *******, ***** Island 02840



Bachelor of Arts: May 1992

Central Connecticut State University, New Britain, CT

Major: Communications/ Interpersonal Communications/ Mass Media

Minor: Psychology


Clarke Cookehouse/Bannister Wharf Marina 5/2012- Present

Security Management with multiple Hospitality roles in an outside of restaurant. Crowd control throughout restaurant to maintain capacity level to Fire Marshall rules, laws and regulations. Maintaining a fun relaxing atmosphere for families as well as dealing with disruptive patrons. Maintenance roles with the Bannister Wharf Hotel, Marina and boat/fuel dockage. Assisting boat owners with slip entry and departing vessels. Onboard assistance with captains and crew. Various duties with Dockmaster. Assisting the 12 Meter boats when docked at Bannisters Wharf for Annual Regatta’s, especially the Intrepid that I race competitively on during Spring, Summer and Fall.

Owner & Operator of Atlantic Street Guesthouse Properties 1/2010 - Present

Property Manager/Owner and Co-host several properties on short term/long term rentals through Airbnb, VRBO and other Social media outlets. Greeting, Interacting, scheduling guest’s arrivals and departures on planned vacations. Reviewing past rental housing to conduct background checks. Refunding of Security deposits as I see fit.

Negotiating rates, collections of monies and organization of payments on Excel Spreadsheets of guests arriving and departing. Creating lease agreements, emailing packets and negotiating monthly installment plans.

Contract negotiations with rates and setting up payment arrangements with lease agreements.

KVH Industries Inc. -Boating Industry Middletown, RI

Airtime Collection A/R Specialist 9/2010 - 12/2017 (laid off 12/2017)

KVH Industries is a leading manufacturer of solutions that provide global high-speed Internet, television and voice services via satellite to mobile users at sea, on land, and in the air. KVH is also a premier manufacturer of high-performance sensors and integrated inertial systems for defense and commercial guidance and stabilization applications.

Building strong relationships with other industry leaders for customer satisfaction

Process voucher invoices and submitting credit requests

Constant follow up with customers and Sales Representatives making sure equipment is delivered on time with no problems and Activation Forms/Contracts are completed on timely manner

Portfolio over 1000 customer fleet corporate accounts to contact on overdue accounts

Discussing and selling of upgraded plans to accommodate customers

Problem solving and interacting with dealers to fix satellite issues

Credit entry for billing, technical and service issues

Accounting duties of applying cash and balancing out past due customers, analyze data reports

Producing sales leads meeting Captains on various vessels throughout Marina’s located in the Newport

Collection calls to Corporate Accounts and Leisure Vessels on Trac Phones, V7 Domes and Satellites

Monitor Airtime and high usage accounts, reporting spreadsheets on delinquent accounts

Sale Calls and Presenting Commbox (anti-spam mechanism) products to customers

Sending clients to KVH for Satellite repair or new antenna installation

Collections of Airtime usage, reconciling application of monies, Technical issues making sure customers are following all contracts and procedures with the sale of the Airtime use

Conduct meetings with KVH Europe and Sales Representatives on collection tactics

Handling of hostile customers with service issues to keep further business from going elsewhere

Presentations on work flow to make jobs easier

Redfish Technology Newport, RI

Technical Sales Recruiter 2/2008 – 4/2009

Redfish recruits highly skilled technical and alternative energy professionals. They spark innovation, breed efficiency, and fuel market dominance by providing exceptional talent to clients. Work as a full service, outsourced recruiting resource, Redfish partners with leading High Tech and Clean Tech organizations to source the world's next generation of technical and alternative energy leaders. At Redfish I was responsible to:

Provide insight and guidance needed to help increase efficiency, drive productivity-and achieve success

Sustain a proactive and passionate attitude and stand behind selling Redfish Technology

Sales/Selling of our corporate team to suffice customer placement satisfaction

Focus on uncovering the nation’s leading software development and alternative energy talent. Including finding the most intellectually and financially rewarding opportunities in software development

Work hand-in-hand with hundreds of Vice President's, Directors, and Team Leaders to define needs and develop an efficient recruitment process, while matching highly skilled IT, Engineering professionals with some of the world's most innovative companies

Identify and recruit from specific target areas and identify the exact companies and industries that have the talent, and will source that talent

Facilitate the interview process, including outlining salary expectations, and insure an offer is presented in the best possible light in order for our first-choice candidate to accept our position

Cold call businesses to produce a large cliental to ensure repeat business

Robert Half International Finance & Accounting Providence, RI

Inside Sales/Recruiting Manager (Sales) 2006 - 2007

At Robert Half, I was responsible to provide highly skilled professionals for full time staffing needs. My superior sales/service resulted from my dedication to specialize my experience in the areas of finance and accounting. As a talented sales professional that specializes in industry backgrounds that completely understands their unique needs, I matched clients with highly skilled candidates for all specific requirements. I recruited senior-level finance, accounting, business improvement, and system implementation professionals on a project or interim basis for various industries, including financial services, consumer products, manufacturing, real estate, construction and healthcare. I recruited both project and full-time candidates in short supply by not only scrutinizing job boards and in-house databases, but by networking asking both consultants and clients for the referral of colleagues. Job responsibilities include:

Up to 15 weekly candidate interviews

Inside sales, motivated and sales driven

Unsurpassed Customer Service

Consulting, prepping & guiding candidates with resume changes and the interview process

Client visits to build a book of business, scheduling lunches and meetings

Conducting & organizing interviews at the Providence location

Cold calling businesses to produce a large cliental

Recognized by peers for excellence performance

Train new hires in the Accounting division

Sale and Ad calls to insure productivity in my line of business

Attend business functions to meet and greet present and future customers and candidates

Build strong relationships with clients for future recruits or job orders to fill


Senior Supervisor of Credit & Collections 1998 –2006

Supervise high profile/high dollar accounts for New Jersey & Pennsylvania areas

Manage a selected business account worth $5.5 million in billed revenue with Tyco

Sales training to provide customers with detailed information of products

Hospital visits to reconcile disputed items of short shipments of sutures & endo-mechanical devices, contract issues, ordering errors & collection of monies

Communication liaison between upper management and collection agents to resolve questions regarding customer accounts

Work closely with Sales Representatives

Work with hospital staff to ensure & secure all issues will be solved on a timely manner to go forward with business with Tyco Healthcare

Training and performance monitoring of new hires

Insure product deliveries for cases in surgery

Maximize company profit through proper collections in order to reduce cost, improve quality and increase revenue

Analyze and interpret financial statements, credit reports, and bank / trade references for new and existing accounts to establish lines of credit

Prepare and approve adjustments, transfers, refunds, and write-offs with customer and financial institutions

United States Surgical Corporation Wilton, CT

Collection Analyst 1995 –1998

Investigation of customer’s claim, review of account orders, and performing on going financial analysis to minimize potential credit risks

Adjust credit guidelines based on credit status, pay history and current buying trends

Exercise effective interpersonal skills required in working with large network of customers, sales force, and department members

Supervise all high profile/high dollar accounts for New York/Pennsylvania

Recognized and awarded by peers for outstanding performance

Mentorship/Training of new employees


Portfolio Collection Specialist 1993 –1995

Collection of leases or loans (C.E.F.), Commercial Equipment Financing, for Business Center

Principal responsibilities include contacting delinquent customers by phone, account visits and also by computerized letter

Researching company’s background payment histories, formatting and compiling legal file, reconciling accounts and contacting attorneys for bankrupt accounts

Sales calls to potential customers

Arranging repossessions from customers by advising dealers

Sales training knowledge of the Yale Forklift Machinery to present options on what fits facility for use

Participated in Team Orientation Developing, sales training, team meeting workshops


Hardware: SAP Certified, IBM PC, and Macintosh - Software: MS Word, MS Excel, MS Power Point, Lotus 1-2-3


12 Metre Class Racing Sailboats NYYC Annual Regattas/Worlds/ North Americans/Edgartown Regatta Races on the Vessel Intrepid 2013 to Present

Clarke Cookehouse/Banisters Wharf Dock Employee 2009 to Present

Player and on the Board of Captains of Island Baseball Men’s Recreational Baseball League Newport, RI 2009 to Present

Sailing, Weight Training/TRX Training/CrossFit, Biking and Swimming

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