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Customer Service Office

Location:
Lima, OH
Posted:
January 15, 2020

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Resume:

Erin K. Bowsher

**** ****** *****

Lima, OH *****

419-***-****

Career Objective

To secure a position in which I can professionally demonstrate my abilities in a manner that will benefit the organization I work for and enhance my knowledge as well. I exhibit teamwork, welcome challenges, and set goals regularly in order to provide longevity and gain experience within my position.

Education

Rhodes State College- Lima, OH

2001-2005 Business Management coursework

Lima Technical College- Lima, OH

1996-1998 Medical imaging coursework

Ohio State University- Lima, OH

1992-1994 General studies

Employment & Experience

Allen County Combined Health District- Lima, OH

June 2017- December 2019

Environmental Health Division- Administrative Clerk

Accounts Receivable, billing, invoicing, monthly and quarterly reporting, posting, credits & balance, continuing education, monthly board meeting minutes, daily deposits, permits-septic, plumbing & well, managing sanitarians schedules, customer service and handling all complaints, food, animal, sanitary, residential

Lima Hematology and Oncology/ Dr. Abbas Khalil- Lima, OH

June 2015- June 2016

Office Assistant

Accounting, billing, insurance payments and posting. Checking in and out

patients. Scheduling patients. Scheduling various tests and procedures.

Sending out blood work. Prior- authorizations. Assisting the nurse with

patient care. Daily organization of office and general office duties.

Lutheran Social Services- Lima, OH

August 2014- February 2015

Office Manager

Responsible for managing staff/ office and delegating all office duties.

Scheduling mental health, Suboxone, and counseling appointments & assigning to specific therapists.

Suboxone patients: Compiling records and detailed information for physician & nurse review. Involved in decision process for accepting patients into the program. Managing specific needs of these patients- inductions, maintenance, and clinic days.

Bank deposits.

Data entry- client information, billing information.

Prior-authorizations.

Referrals- assignment to necessary staff and follow up.

Payroll- managing time cards of both physicians and collective staff.

Daily communication with physicians regarding prescription refills and various medical needs of patients.

Purchase orders, billing, requisitions.

Daily mailings, ordering of supplies, petty cash.

Daily communication and dealings with Toledo home office.

Computer troubleshooting and tracking all necessary needs or updates for staff; software installation/ updates.

Filing, managing/ updating patient charts.

Organization and cleaning of entire office.

St. Rita’s Medical Center- Lima, OH

February 2009- March 2013

Credit Balance Specialist

Adjusting accounts, patient refunds, commercial insurance refunds, Medicaid &

Medicare refunds and contractual adjustments. Daily patient credit worksheet,

monthly Medicaid credit balance report

Medicaid Billing Specialist

Specializing in Medicaid denials and credits. Medicaid billing and follow-up. Reporting, credits & balances, correspondence and communications with Medicaid and Medicaid HMO’s.

Financial Counselor

Worked closely with patients to help them apply for financial assistance. (HCAP) Assisted patients in signing up for Medicaid.

Rhodes State College- Lima, OH

December 2007- March 2009

Assistant to Dean of Student Development

Function daily as support staff to the Student Affairs department. Oversee budgets, various clerical tasks such as, but not limited to purchase orders and requisitions, reporting, reinstatement and withdraw petitions, registration of students, enrollment processes, enrollment management, meeting minutes. Assist in student misconduct issues and implementing policies surrounding violations. Participate and assist in various workshops, events, and functions within the college.

Lima Memorial Hospital- Lima, OH

March 2006-January 2007

Radiology Clerical

Worked closely with Radiologists and Radiology Technicians obtaining films to be read, calling results to doctors and various floors, burning discs, filing, checking in patients, scheduling, inputting orders, answering phones, assisting Technicians with patients as needed.

Rudolph Foods Company- Lima, OH

November 2000- November 2005

Accounting Clerk

A/R, payroll, A/P, customer service, cost accounting, collections, implementing price changes, creating and maintaining bills of lading, purchase orders, implementing and overseeing new billing software, sales reporting, limited webpage maintenance, filing, processing billing for 5 different entities within the company. Member of several assessment groups and cross trained in various other positions within the company.

Orthopaedic Institute of Ohio

December 1999- September 2000

Business Office

Billing, workers compensation, insurance, customer service, collections, payroll,

processing payments, switchboard, front office, filing.

Additional Experience and Software Knowledge

Proficient in Microsoft Office, Oracle, QuickBooks, Lotus, Meditech, Banner, & Banner Tree, AS400, ePremis, Powerchart, Medifax, & GPS.

Experience in multi line phone system and switchboards. Trained and supervised in areas of customer service, accounting, and office management.

Served as a work study at OSU, Rhodes State College and Lima Technical College.

(1992-1994, 1996-1998, 2008-2009)

REFERENCES

Michell Holmes

Allen County Combined Health District

Lima, OH

567-***-****

Danielle Wireman

Lima Hematology and Oncology

Lima, OH

419-***-****

Christy Triplett

Lutheran Social Services

Lima, OH

567-***-****

Heather Wilson

Lima Memorial Health System

Lima, OH

419-***-****



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