Customer Service Office
Resume:
Erin K. Bowsher
Lima, OH *****
Career Objective
To secure a position in which I can professionally demonstrate my abilities in a manner that will benefit the organization I work for and enhance my knowledge as well. I exhibit teamwork, welcome challenges, and set goals regularly in order to provide longevity and gain experience within my position.
Education
Rhodes State College- Lima, OH
2001-2005 Business Management coursework
Lima Technical College- Lima, OH
1996-1998 Medical imaging coursework
Ohio State University- Lima, OH
1992-1994 General studies
Employment & Experience
Allen County Combined Health District- Lima, OH
June 2017- December 2019
Environmental Health Division- Administrative Clerk
Accounts Receivable, billing, invoicing, monthly and quarterly reporting, posting, credits & balance, continuing education, monthly board meeting minutes, daily deposits, permits-septic, plumbing & well, managing sanitarians schedules, customer service and handling all complaints, food, animal, sanitary, residential
Lima Hematology and Oncology/ Dr. Abbas Khalil- Lima, OH
June 2015- June 2016
Office Assistant
Accounting, billing, insurance payments and posting. Checking in and out
patients. Scheduling patients. Scheduling various tests and procedures.
Sending out blood work. Prior- authorizations. Assisting the nurse with
patient care. Daily organization of office and general office duties.
Lutheran Social Services- Lima, OH
August 2014- February 2015
Office Manager
Responsible for managing staff/ office and delegating all office duties.
Scheduling mental health, Suboxone, and counseling appointments & assigning to specific therapists.
Suboxone patients: Compiling records and detailed information for physician & nurse review. Involved in decision process for accepting patients into the program. Managing specific needs of these patients- inductions, maintenance, and clinic days.
Bank deposits.
Data entry- client information, billing information.
Prior-authorizations.
Referrals- assignment to necessary staff and follow up.
Payroll- managing time cards of both physicians and collective staff.
Daily communication with physicians regarding prescription refills and various medical needs of patients.
Purchase orders, billing, requisitions.
Daily mailings, ordering of supplies, petty cash.
Daily communication and dealings with Toledo home office.
Computer troubleshooting and tracking all necessary needs or updates for staff; software installation/ updates.
Filing, managing/ updating patient charts.
Organization and cleaning of entire office.
St. Rita’s Medical Center- Lima, OH
February 2009- March 2013
Credit Balance Specialist
Adjusting accounts, patient refunds, commercial insurance refunds, Medicaid &
Medicare refunds and contractual adjustments. Daily patient credit worksheet,
monthly Medicaid credit balance report
Medicaid Billing Specialist
Specializing in Medicaid denials and credits. Medicaid billing and follow-up. Reporting, credits & balances, correspondence and communications with Medicaid and Medicaid HMO’s.
Financial Counselor
Worked closely with patients to help them apply for financial assistance. (HCAP) Assisted patients in signing up for Medicaid.
Rhodes State College- Lima, OH
December 2007- March 2009
Assistant to Dean of Student Development
Function daily as support staff to the Student Affairs department. Oversee budgets, various clerical tasks such as, but not limited to purchase orders and requisitions, reporting, reinstatement and withdraw petitions, registration of students, enrollment processes, enrollment management, meeting minutes. Assist in student misconduct issues and implementing policies surrounding violations. Participate and assist in various workshops, events, and functions within the college.
Lima Memorial Hospital- Lima, OH
March 2006-January 2007
Radiology Clerical
Worked closely with Radiologists and Radiology Technicians obtaining films to be read, calling results to doctors and various floors, burning discs, filing, checking in patients, scheduling, inputting orders, answering phones, assisting Technicians with patients as needed.
Rudolph Foods Company- Lima, OH
November 2000- November 2005
Accounting Clerk
A/R, payroll, A/P, customer service, cost accounting, collections, implementing price changes, creating and maintaining bills of lading, purchase orders, implementing and overseeing new billing software, sales reporting, limited webpage maintenance, filing, processing billing for 5 different entities within the company. Member of several assessment groups and cross trained in various other positions within the company.
Orthopaedic Institute of Ohio
December 1999- September 2000
Business Office
Billing, workers compensation, insurance, customer service, collections, payroll,
processing payments, switchboard, front office, filing.
Additional Experience and Software Knowledge
Proficient in Microsoft Office, Oracle, QuickBooks, Lotus, Meditech, Banner, & Banner Tree, AS400, ePremis, Powerchart, Medifax, & GPS.
Experience in multi line phone system and switchboards. Trained and supervised in areas of customer service, accounting, and office management.
Served as a work study at OSU, Rhodes State College and Lima Technical College.
(1992-1994, 1996-1998, 2008-2009)
REFERENCES
Michell Holmes
Allen County Combined Health District
Lima, OH
Danielle Wireman
Lima Hematology and Oncology
Lima, OH
Christy Triplett
Lutheran Social Services
Lima, OH
Heather Wilson
Lima Memorial Health System
Lima, OH
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