Manager Customer Service
Resume:
Curriculum vitae
PERSONAL INFORMATION Alberto Tebaldi
Smbz Etihad Accomodation, 35566 Abu Dhabi (United Arab Emirates)
*******.*******@*****.***
Alberto Tebaldi
Sex Male Date of birth 11/11/1980 Nationality Italian POSITION Cabin Manager
WORK EXPERIENCE
01/09/2018–Present Cabin Senior
Etihad Airways, Abu Dhabi (United Arab Emirates)
responsible for the comfort and safety of all passengers onboard including preparing, serving meals and drinks and selling duty free goods;
helping passengers with carry-on luggage, providing leadership in the event of an emergency such as an evacuation of the aircraft or severe weather conditions, and giving first aid during a medical situation with one of the passengers;
in charge of the performance of all other cabin crew members – ensuring that the best levels of safety and comfort are met.
02/09/2017–31/08/2018 Crew Controller
Etihad Airways, Abu Dhabi (United Arab Emirates)
Daily operations monitoring in order to ensure flights are crewed in accordance with the GCAA aviation rules in particular concerning the minimum legal set of crew, the maximum allowable FDP and legal rest between the cabin crew duties; arrange cover where necessary.
Coordinating with OCC for any necessary schedule changes due to non-compliance with FTL limitations.
Coordinating with duty managers outstation for crew schedule changes requiring adjustments in transportation and hotels bookings.
Managing schedule changes within the time frame of 72 hrs and arranging coverage in full compliance with GCAA FTL scheme.
Coordinating with the flight deck training disruption operator in order to update/amend training planning as necessary due to changes.
Proficient use of AIMS in building and amending flights routes, running validation and irregularities reports, creating discretion reports, calculating LOCs and LAPs with and without diversions.
Assisting the crewing manager with admin support and reporting tasks.
Providing assistance to the crew via telephone/email. 04/03/2012–01/09/2017 Cabin Senior
Alberto Tebaldi, Abu Dhabi (United Arab Emirates)
responsible for the comfort and safety of all passengers onboard including preparing, serving meals and drinks and selling duty free goods;
helping passengers with carry-on luggage, providing leadership in the event of an emergency such as an evacuation of the aircraft or severe weather conditions, and giving first aid during a medical situation with one of the passengers;
in charge of the performance of all other cabin crew members – ensuring that the best levels of safety and comfort are met.
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Curriculum vitae Alberto Tebaldi
01/12/2010–30/04/2011 Intern
Unioncamere del Veneto, Brussels (Belgium)
Coordination between European and Italian public administrations; research of information for Italians authorities and companies concerning European policies; secretarial tasks 11/04/2010–15/09/2010 Call Center Operator
Unitono, Madrid (Spain)
Customer service with inbound/outbound calls using English, Italian and Spanish language; gathering and translating information for customers
01/01/2010–22/03/2010 Furniture Warehouse Manager
Bibliothèque Nationale de France, Paris (France)
French National Library furniture warehouse management; coordination with all the 75 library departments and external companies
01/08/2009–23/12/2009 Call Center Operator
Estel Research, Alfortville (France)
Customer service for the Italian car manufacturer FIAT; inquiries about customer satisfaction, and complaints management.
02/09/2005–26/07/2009 Student
student jobs
10/05/2001–04/07/2005 Shipping Manager
Silco S.r.l., San Bonifacio (VR) (Italy)
Contact with suppliers, truck loading and shipping responsibility to Russian customers based in Moscow; three units staff warehouse management
26/01/2000–29/01/2001 Mountain Troop private
24 Reggimento Logistico di Manovra Dolomiti, Merano (BZ) (Italy) Military with CBNR training
EDUCATION AND TRAINING
03/09/2005–13/07/2009 First grade degree in languages and foreign cultures Università degli studi di Verona, Verona (Italy)
Studies in languages translation and foreign cultures applied to international commerce and tourism PERSONAL SKILLS
Mother tongue(s) Italian
Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C2 C2 C1 C1 C2
Spanish B2 B2 B1 B1 B1
French B2 B2 B1 B1 B1
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Curriculum vitae Alberto Tebaldi
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Aptitude to team working; excellent customers service skills; ease to work with small and big teams; problem solving skills and adaptability to multicultural environments Organisational / managerial skills Excellent skill to work defining goals and responsibilities autonomously; aptitude to work under stress conditions and with deadlines
Job-related skills Ability, will and commitment to continuous learning, in group and individual formations; excellent skill in gathering, analysing and synthesising data
Digital skills SELF-ASSESSMENT
Information
processing Communication
Content
creation Safety
Problem
solving
Proficient user Proficient user Proficient user Proficient user Proficient user Digital skills - Self-assessment grid
Knowledge of Microsoft software as Word, Excel, Power Point and Outlook; ease to gather information by browsers, feeds RSS and blogs in different languages Driving licence B
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