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Manager Customer Service

Location:
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Salary:
12000/14000 aed
Posted:
January 15, 2020

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Resume:

Curriculum vitae

PERSONAL INFORMATION Alberto Tebaldi

Smbz Etihad Accomodation, 35566 Abu Dhabi (United Arab Emirates)

+971********* +971********

adbban@r.postjobfree.com

Alberto Tebaldi

Sex Male Date of birth 11/11/1980 Nationality Italian POSITION Cabin Manager

WORK EXPERIENCE

01/09/2018–Present Cabin Senior

Etihad Airways, Abu Dhabi (United Arab Emirates)

responsible for the comfort and safety of all passengers onboard including preparing, serving meals and drinks and selling duty free goods;

helping passengers with carry-on luggage, providing leadership in the event of an emergency such as an evacuation of the aircraft or severe weather conditions, and giving first aid during a medical situation with one of the passengers;

in charge of the performance of all other cabin crew members – ensuring that the best levels of safety and comfort are met.

02/09/2017–31/08/2018 Crew Controller

Etihad Airways, Abu Dhabi (United Arab Emirates)

Daily operations monitoring in order to ensure flights are crewed in accordance with the GCAA aviation rules in particular concerning the minimum legal set of crew, the maximum allowable FDP and legal rest between the cabin crew duties; arrange cover where necessary.

Coordinating with OCC for any necessary schedule changes due to non-compliance with FTL limitations.

Coordinating with duty managers outstation for crew schedule changes requiring adjustments in transportation and hotels bookings.

Managing schedule changes within the time frame of 72 hrs and arranging coverage in full compliance with GCAA FTL scheme.

Coordinating with the flight deck training disruption operator in order to update/amend training planning as necessary due to changes.

Proficient use of AIMS in building and amending flights routes, running validation and irregularities reports, creating discretion reports, calculating LOCs and LAPs with and without diversions.

Assisting the crewing manager with admin support and reporting tasks.

Providing assistance to the crew via telephone/email. 04/03/2012–01/09/2017 Cabin Senior

Alberto Tebaldi, Abu Dhabi (United Arab Emirates)

responsible for the comfort and safety of all passengers onboard including preparing, serving meals and drinks and selling duty free goods;

helping passengers with carry-on luggage, providing leadership in the event of an emergency such as an evacuation of the aircraft or severe weather conditions, and giving first aid during a medical situation with one of the passengers;

in charge of the performance of all other cabin crew members – ensuring that the best levels of safety and comfort are met.

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Curriculum vitae Alberto Tebaldi

01/12/2010–30/04/2011 Intern

Unioncamere del Veneto, Brussels (Belgium)

Coordination between European and Italian public administrations; research of information for Italians authorities and companies concerning European policies; secretarial tasks 11/04/2010–15/09/2010 Call Center Operator

Unitono, Madrid (Spain)

Customer service with inbound/outbound calls using English, Italian and Spanish language; gathering and translating information for customers

01/01/2010–22/03/2010 Furniture Warehouse Manager

Bibliothèque Nationale de France, Paris (France)

French National Library furniture warehouse management; coordination with all the 75 library departments and external companies

01/08/2009–23/12/2009 Call Center Operator

Estel Research, Alfortville (France)

Customer service for the Italian car manufacturer FIAT; inquiries about customer satisfaction, and complaints management.

02/09/2005–26/07/2009 Student

student jobs

10/05/2001–04/07/2005 Shipping Manager

Silco S.r.l., San Bonifacio (VR) (Italy)

Contact with suppliers, truck loading and shipping responsibility to Russian customers based in Moscow; three units staff warehouse management

26/01/2000–29/01/2001 Mountain Troop private

24 Reggimento Logistico di Manovra Dolomiti, Merano (BZ) (Italy) Military with CBNR training

EDUCATION AND TRAINING

03/09/2005–13/07/2009 First grade degree in languages and foreign cultures Università degli studi di Verona, Verona (Italy)

Studies in languages translation and foreign cultures applied to international commerce and tourism PERSONAL SKILLS

Mother tongue(s) Italian

Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C2 C2 C1 C1 C2

Spanish B2 B2 B1 B1 B1

French B2 B2 B1 B1 B1

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Curriculum vitae Alberto Tebaldi

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Aptitude to team working; excellent customers service skills; ease to work with small and big teams; problem solving skills and adaptability to multicultural environments Organisational / managerial skills Excellent skill to work defining goals and responsibilities autonomously; aptitude to work under stress conditions and with deadlines

Job-related skills Ability, will and commitment to continuous learning, in group and individual formations; excellent skill in gathering, analysing and synthesising data

Digital skills SELF-ASSESSMENT

Information

processing Communication

Content

creation Safety

Problem

solving

Proficient user Proficient user Proficient user Proficient user Proficient user Digital skills - Self-assessment grid

Knowledge of Microsoft software as Word, Excel, Power Point and Outlook; ease to gather information by browsers, feeds RSS and blogs in different languages Driving licence B

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