Front Desk Customer Service

Alberto Carmona-Garcia

**** ****** ******** ** 832-***-****

Richmond TX, 77407 ************@*******.***

Motivated student-athlete who demonstrates strong work ethic, leadership skills, responsibility and accountability, and communication skills. Seeking to apply knowledge in financial analysis, capital markets, and acquisitions. Will leverage proven experience as a competent employee to grow in the company.

Education

Houston Baptist University, Houston, Texas Jan 2018- May 2020

Bachelor of Business Administration (BBA)

Major- Finance

Cumulative GPA: 3.96

Kenyon College, Gambier, Ohio Aug 2015- Jan 2018

Bachelor of Arts

Major- Economics

Cumulative GPA: 3.82

Skills

Bilingual: Spanish, English

Proficient in Microsoft Office, Maple, Rstudio

Leadership

Multi-tasking

Communication

Detail Orientated

Course work

Security Markets and Financial

Introduction to Risk

International Finance

Corporate Financial Management

Investment Principles

Financial Analysis/Modeling

Professional Experience

CME Printing

Accounting Intern Jan 2019- Aug 2019

Reconciled accounts and brought them up to date from being 6 months behind

Assisted accounts receivables department to be up to date

Received payments, posted transactions and monitor accounts for past-due issues

Prepared customer’s statements, bills and invoices

Investigated and resolved billing and account discrepancies

Houston Baptist University

Bradshaw Fitness Center, Front Desk Attendant Jan 2018 – Jan 2019

Promoted sales to customers by providing a positive experience as a representative of the facility.

Monitored the cash reconciliation and serve as the official account receivables manager.

Coordinated different marketing strategies to advertise and encourage membership initiatives.

Kenyon College, Gambier, Ohio

Kenyon Athletic Center, Front Desk Attendant Jan 2017- Jan 2018

Greeted customers promptly

Improved customer service by projecting friendly and knowledgeable attitude

Politely assisted customers in person and via telephone

Named top 5 employees of the year

Leadership Experience

Kenyon College Soccer Team, Gambier, Ohio - Athlete Aug 2015- Jan 2018

Liaise with coaching staff on an on-going basis to enhance team cohesiveness

Voted most valuable newcomer player in North Coast Athletic Conference, 2015

Demonstrated ability to make decisions under pressure

Volunteer Experience

La Surtidora LLC

Helped with the financial records

Maintain friendly and professional customer interactions to keep doors open and close sales

Contacted new and existing customers to discuss how their needs could be met

Responsible for accepting payments from customers, and giving change and receipts

Awards and Honors

Houston Baptist University Dean’s List, 2017-present

Kenyon College Merit List, 2015-2016, 2016-2017

NCAC Academic Honor Roll, 2016-2017

Senior College Men’s Scholar All-American Team 2017

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