AMANDA MILLER

Cary, NC ***** C: 704-***-**** adbb7t@r.postjobfree.com

Summary

Successful business manager, adept at creating and managing processes and procedures, and crafting forward- thinking tactical solutions as unique programmatic and interpersonal issues arise. Core Competencies

• Human Resources Management

• Program Development

• Policy Implementation

• Operations Management

• Finance and Budget

• Project Management

• Oral and Written Communication

• Attention to Detail

• Training/Coaching

• Microsoft Office Suite

Professional Experience

Owner/President 04/2004 to 06/2019

Charlotte Extreme Cheerleading Charlotte, NC

• Designed and Implemented standard operating procedures and directed daily operations for youth training and sports competition programs, growing business from single employee in a 5,000-square-foot facility to 11 employees in an 18,000-square-foot facility; offered 12 competitive teams and 15 instructional classes per week; received a coveted bid to The Cheerleading Worlds

• Developed and administered annual budgets of approximately $600,000, including implementing financial policies and overseeing accounts payable/receivable; analyzed and evaluated revenue and expenditures to develop income statements, profit-and-loss statements, balance sheets, etc.

• Managed human resources, including posting job advertisements, screening candidates, hiring, training, processing payroll, and handling employee relations issues, including disciplining and terminating employees for cause

• Consistently maintained high levels of customer satisfaction among average of 500 clients per semester of enrollment in competitive climate; acted promptly to effectively mitigate disagreements and other interpersonal issues among diverse groups; company voted among "Best of Charlotte" in local media poll four times

• Created and executed innovative marketing strategies, including social media, print advertisements, and personal appearances on behalf of organization at community events Senior Account Executive 09/2002 to 03/2004

Mid-Atlantic Medical Services, Inc. Charlotte, NC

• Trained, mentored, and motivated a sales team consisting of 3 Account Executives and 1 Account Manager which required setting sales targets and monitoring sales performance

• Designed and implemented effective marketing and business development strategies

• Presenter at the company-wide yearly sales symposium Account Executive 08/1999 to 09/2002

Mid-Atlantic Medical Services, Inc. Charlotte, NC

• Supported high level account management functions which required contacting potential clients and maintaining strong relationships with existing clients

• Developed and presented sales presentations for potential clients

• Consistently exceeded sales goals and objectives

• Maintained a significant knowledge of industry standards

• Awarded Regional Salesperson of the Month (14x), National Salesperson of the Year (1x) Education

Bachelor of Arts: Business Administration

Northern Arizona University Flagstaff, AZ

Master of Science: Human Resources and Organization Development Expected in 2021 University of Louisville Louisville, KY

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