The HR manager- recruitment.

This in response to your job advertisement for Human Resources Coordinator. My extensive background in Executing a broad range of business processes dealing with BMO bank of Montreal employees’ enrolments, terminations, marriage breakdowns, pensions transfers, retirement initiation and payroll & benefits related transactions in a multi-client, multi-functional environment make me a suitable candidate for your organization. I demonstrate sound judgment and diplomacy when dealing with client issues in order to provide timely, accurate responses following extensive research and analysis. I am well versed in the Defined Benefits pensions program, Annual pension statements and pension legislation within Ontario.

I have well developed oral and written communication skills, and I am proficient at using the Microsoft Office tools (Word, Excel, PowerPoint) along with proficiency in using HRIS software (PeopleSoft and Workday ) platforms. I am a quick learner, open to suggestions and feedback and have the ability to adapt quickly to changing processes and work environment. I have worked with clients of all sizes, from small resource strapped two person outfits to well-known brands across the globe. I am good at prioritization and multi-tasking, and possess well developed stress management skills, all of which together enable me deliver my best in a deadline driven environment and the ability to adapt quickly to changing processes and work environment. Once again, thank you for considering me for the position. With warm regards,

Archana Tripathi

E Mail: adbb65@r.postjobfree.com

Phone: 647-***-****

Attached along with: Resume

Archana Tripathi

2015 Sheppard Av E Toronto, Ontario M2J0B3 adbb65@r.postjobfree.com 647-***-**** QUALIFICATION SUMMARY

A highly personable Pension and benefits Admin Representative with three years of experience in executing a broad range of Business Processes that include enrolments, terminations, marriage breakdowns, inter-plan transfers, account management and Benefits and payroll administration.

Talent for identifying customer needs and presenting tailored solutions for varied situations.

Demonstrated regular transactions by utilizing and referencing on-line procedural documentation.

Expertise in resolving escalated client issues.

Responding to client enquiries/that may require extensive research and analysis.

Excellent organizational and management priorities and the ability to meet service levels of productivity to meet established service standards.

Woking cooperatively with peers to ensure successful team objectives besides developed capability of working independently on individually assigned projects..

Secured numerous company achievement awards for delivery of client service.

Demonstration of sound judgment and diplomacy when dealing with client issues in order to provide timely, accurate responses

Reviewing materials for client in collaboration with internal departments within the organization and providing constructive & timely feedback.

Processing financial transaction on and behalf of client/member.

Demonstrated ability to maintain service levels to achieve client service standards.

Successful collaboration with senior Pension Specialists, Pension analysts and management team in resolving simple to complex issues related to retirement initiation, Pension transfer upon termination of member and Final payroll and workforce administration related issues.

Proficient in Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), Adobe Illustrator 10, Dream weaver, Freehand, Photoshop, Illustrator 10, Page Maker, Quark Express, Advanced Mac User, flash MX, Corel draw, Gif Animator, Sound Forge, Sound Edit, Adobe Premier. EDUCATION AND TRAINING

Human Resource Management Certification -University of Toronto

CHRP in progress.

PPAC (Pension Plan Administration Certificate) in progress-Humber college.

Bachelor’s Degree in Political Science (Hons.) Sri Venkateswara College, University of Delhi

Certificate course In Information Technology-CMC Ltd. New Delhi

Diploma in Network Centered computing – NIIT Jakarta.

E-Commerce with Internet Applications – LCC InfoTech - Jakarta, Indonesia.

Successful completion of the Bell Apprenticeship Program Certification.

Currently pursuing a master’s degree in Human Resource Management from Symbiosis, India.

Successful completion of the Certified Team Supervisor certification from MSI, Canada.

Was awarded the prestigious Bell President’s Club award on achieving exemplary service delivery.

PROFESSIONAL EXPERIENCE

Alight Solutions for BMO Bank August 2017 till present Nordia Inc. for Bell Canada August 2016 to December 2016 Bell Canada– Toronto May 2011 to July 2016

My role at Alight Solutions:

In my current job role, my job duties include identifying customer needs and provide accurate and timely responses by demonstrating sound judgement and diplomacy, which requires extensive analysis for which I use documentation/correspondence for both the employer and members. I perform employer/member follow-ups for missing or incomplete documentation ad if required; I request further information to gain a greater depth of understanding in order to process transactions. I identify changes to business processes and provide timely and effective feedback to the management team for any changes that I feel need to be implemented to meet client requirements and fulfill members’ need. I have well adapted skills in working both cooperatively with peers to support common goals and the capability to work independently. Maintaining service levels of productivity to meet established service standards. On a routine basis I deal with simple to complex issues in the employees employment cycle that encompass issues related to benefits administration, payroll, recruitment related enquiries, workforce administration, time & attendance, retirement initiation and transfer of pensions out of the Defined Benefits pensions Plan within BMO Bank Of Montreal.

My role at Bell:

For over five years I have worked with Bell Canada as a Tier 2, Resolution Specialist. My work involved handling escalated inbound customer calls related to support issues. These have to be handled patiently and tactfully, resolving the issue while maintaining the speed and accuracy of data input. Every call involves varying degrees of critical thinking, problem solving and adherence to policies, procedures and protocols. I successfully completed the Bell Apprenticeship Program course-Information Technology in 2011. I have won numerous certificates and awards, including the prestigious Bell President’s Club Award, in February, 2015.

In 2015 I was recognized among 400 employees, both internal and external for Blueprint compliance. I was a team member in the SPA pilot project which comprised of a group pf selected individuals who had been successful in meeting & exceeding the company objectives on a consistent basis.

NCO Financial Systems Inc. – Toronto, Ontario August 2010 to May 2010 Customer Finance Representative

I was Customer Care representative for the 3rd largest Telecommunication Company in USA.

Handled delinquent accounts and resolving customer billing disputes.

Collected payments and giving payment arrangements as per company guide lines.

Received outstanding positive comments from supervisors on employee reviews, as well as exceptional feedback from customers.

Dell International – Gurgaon, India August 2009 – February 2010 Role: Senior Technical and customer Support Associate I worked with Dell International Services, a giant in supply chain management and electronic commerce. It is one of the largest technological corporations in the world, currently at 38th position the Fortune 500 list as of 2010 and the 5th most admired company in its industry.

Provided effective and timely resolution of a range of customer concerns

Strove for a one call resolution of all customer issues.

Struck a positive and cooperative tone with both customers and colleagues at the workplace.

Enriched customer experience by educating customers on new products, rate plans, and services through up selling opportunities by in turn, successfully completing on-going trainings to stay abreast of products, services and policy changes. Integrys, Middle East March 2005-January 2006

Role: Brand Manager and Program Coordinator

As Brand manager, I handled customer acquisition and retention

Successfully handled projects from inception to final execution and production.

Successfully conducted event management, corporate trainings, product launches, brochure designing and publishing, flyer designing and exhibitions. Dubai Media City Sept 2001-Sept 2005

Role: Freelance work

Worked as a freelancer in the Dubai Media City gave me the opportunity to manage my own assignments which related to brand management with specialization in animation and multimedia.

My assignments involved providing the client with PowerPoint presentations with embedded audio/video for their corporate meetings

My major achievements envelop projects in editing, print and publishing.

Designed and edited a series of environment- related magazine named ‘ECONEWS’ for an environmental pioneer Ceres Associates, Ras Al Khaimah.

My clientele involved prestigious companies in the UAE viz. Ceres Associates, Emirates Environmental Group, Orpro Company LLC, Globus, and Damas advertising, Dubai. LCC Infotech, Jakarta March 1998-sep 2001

Role: Trainer on Multimedia software

Served as trainer for multimedia software and web development for Texmaco, a major player in the field of manufacturing and textile

Successfully completed an in-house training module in multimedia software, animations and backend programming for staff and students of Texmaco, Jakarta.

Undertook a project that involved development of an interactive, user friendly website, incorporating minimal animations, but interactive graphic parameters.

Successfully completed a project in MSSQL Server 7.0 that comprised of a study of a library in Jakarta, Indonesia

References available on request:

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