Jennifer Bessent

*** ******* ***** **. *****, TX 75002

214-***-****

adbb5r@r.postjobfree.com

Mission: Initiate, Shape and Manage associations with appropriate contacts to further the interests of businesses and organizations.

PROFESSIONAL EXPERIENCE

Genpact, Apple Card Specialist, March, 2019 - Present

• Customer Service Representative.

• Responsible for customers chats.

• Responsible for customers calls.

• Assisting customers with their Apple Card inquiries.

• Multi-data entry keyed, use of multiple computer screens for multiple programs.

• Data entry specialist, input of vital information.

Pie Five Pizza Co. Customer Service, February 2017- March 2018.

• Magnified customer service with an elevated dining experience for each guest.

• Built strong repeat customer base through referrals, email, text communications.

• Maintained optimum customer service to maintain high quality scores for the business.

• Responsible for customer calls, orders, training and inventory.

EIE Digital Studios, Customer Service Liaison, April 2015- February 2017.

• Customer Service Liaison, signing new clients to projects and ensuring they were happy with their services once signed.

• Filing, typing, answering multiple phone lines.

• Assisting with photo shoots; Set stylist coordinator.

• Scheduling and event planning for company events.

Wickedly Hot Vapors, Data Specialist, June 2015- January 2016.

• Data entry specialist, input vital information into the FDA database and maintained all deadlines.

Candi's, Inc. Personal Assistant, October 2012- January 2015.

• Client scheduling and book keeping.

• Vet all calls for client before scheduling any client customer relations.

• Event planning and coordinating.

Walgreens, Guest Service Training Lead (GSTL) February 2011– September 2012.

• Maintaining quality customer experiences, while assisting front end training.

• Customer service experience managing a high-volume store.

• Loss prevention and cash handling (cash room). Training and motivating sales performance.

• Participated in community volunteer events, i.e. food drives, and school supply drives.

• Promoted from Cashier to Guest Service Training Lead (GSTL) within first two months.

Target, Guest Services Representative, August 2009– January 2011.

• Guest services phone operator, multi-line call transfers.

• Guest service product support, locating, pricing, selling the merchandise.

• Promoting the Red Card business and benefits to each guest.

• Maintaining high level customer service to ensure quality control.

• Loss prevention, inventory control and maintenance.

EDUCATION

Phoenix University (Online) 2006-2008

(Undergraduate Studies)

• Business Management and Marketing

Technical Proficiency

• Windows

• MS Office

• Outlook

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