Employee Relations Customer Service

PROFESSIONAL SUMMARY

Results-oriented Human Resources professional with Bachelors in Human Resources & Business Administration and 15 years of experience in manufacturing environment with recruiting, employee onboarding, employee relations, training and development, talent management, performance management, organizational development, employee engagement, and benefits administration. In-depth knowledge of HR principles and practices, strong project management skills, and a demonstrated ability to communicate effectively at all levels of an organization.

WORK EXPERIENCE

12/2017 – 05/20019 Top Tier LLC

HR Administrator

• In partnership with leadership drove positive employee relations and developed fundamental HR programs to business strategies and goals.

• Developed and supported recruitment strategy.

• Developed, wrote, edited, and maintained companywide job descriptions.

• Evaluated existing and proposed jobs and classified them within the organizational compensation structure based on internal equity, market based comparables and internal evaluation tools.

• Developed compensation strategy and performance evaluation program.

• Recommended new approaches, policies, and procedures to effect continual improvements in efficiency of departments and services performed.

• Successfully rolled out a new employee handbook.

• Maintained a positive relationship with all staff to ensure excellent inside customer service.

• Maintained up-to-date HR records, documents, forms as well as policies and procedures.

• Liaison between HR, management and employees to assist in resolution of employee and management complains and concerns. Provided guidance on appropriate disciplinary action.

• Full life cycle of benefit administration such as benefit plan renewals, carrier negotiations, plans changes, plan enrollments, required notices, plan terminations, benefit support to employees about enrollments, changes and qualifying events.

• Administered company leave programs ensuring compliance with company policy as well as state and federal laws and coordinated benefits with carriers and payroll.

• Managed Workers’ Compensation claims and maintain communication with injured workers, managers, and insurance company while ensuring compliance with OSHA Logs and other records as required.

11/2006 – 10/2014 Benchmade Knife Company

HR Administrator

• Maintained knowledge of legal requirements and government reporting regulations affecting human resources functions and ensured policies, procedures, and reporting were in compliance.

• Provided daily HR support to all employees; supporting the Director of HR to coordinate and implement HR programs to support business strategies and special projects related to HR goals.

• Managed full life cycle recruiting efforts: recruit, interview, test, and select candidates to fill vacant positions.

• Planed and provided for new employee orientations to foster positive attitude toward company goals and enhance retention.

• Provided coaching and counseling to management on employee relations issues, interviewing, hiring, promotions, performance reviews, safety, and terminations.

• Advised management in appropriate resolution of employee relations issues.

• Responded to inquiries regarding policies, procedures, and programs.

• Managed performance review program to ensure effectiveness, compliance, and equity within organization.

• Oversaw salary administration program to ensure compliance and equity.

• Full life cycle of benefit administration such as benefit plan renewals, carrier negotiations, plan changes, plan enrollments, required notices, plan terminations, etc.: benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance.

• Investigated accidents, maintained communication with injured workers, managers, insurance carrier while ensuring compliance, fair treatment and consistency.

• Conducted wage surveys within labor market to determine competitive wages.

• Off-boarding tasks to include employee separation notices and related documentation, conducted exit interviews to determine reasons behind separations

• Maintained records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.

• Successfully implemented and administered an on-line performance management system software (Cornerstone).

• Successfully rolled out and managed two different HRIS / Payroll systems during my tenure.

2/2006 - 11/2006 DPI Specialty Foods

HR Administrator

Managed full life cycle recruiting efforts for hourly positions: posted jobs, screened resumes, interviewed and selected applicants to fill vacant positions. Conducted appropriate background check on applicants. Prepared and analyzed HR reports and statistics for management planning and HR compliance. Participated in the development and administration of human resources policies and procedures. Advised management on appropriate resolution of employee relation issues. Insured compliance with federal, state and local laws and regulations and made recommendations to improve efficiency and effectiveness of HR functions. Processed bi-weekly payroll. Reconciled payroll related accounts and performed analysis. Benefits Administration: New enrollment, Open enrollment, provided benefit support to employees about enrollments, changes, qualifying events.

5/2004 – 2/2006 Benchmark Electronics

HR Assistant

Supported talent acquisition and recruitment activities such as screening, hiring and onboarding of new employees; conducted appropriate background checks. Managed all personnel and benefits related files. Managed contract employees. Benefits administration: new enrollment, open enrollment; provided benefit support to employees with benefits related questions; monthly benefit reconciliation. Processed COBRA notification paperwork. Assisted employees/supervisors/managers with information. Created and designed HR related forms. Processed weekly payroll. Reconciled payroll related accounts. Managed attendance records for all employees. Maintained and reconciled vacation and sick leave tracking. Processed employee separations. Provided support with OSHA reporting. Prepared HR reports and statistics. Helped develop, implement, and improve HR processes and programs to streamline department’s efficiency in compliance with federal, state and local laws.

10/2001 – 1/2004 BLOUNT International

HR Assistant

Supported talent acquisition and recruitment activities such as screening, hiring and onboarding of new employees. Scheduled interviews. Conducted background checks, personality tests, diploma verifications, reference checks. Prepared necessary paperwork for personnel files. Administered employee commute options program. Workers compensation claims processing support. Provided support in processing group benefits, open enrollment, processed retirees’ benefits contributions payments; Maintained OSHA Log. Reconciled vendors’ monthly reports. Processed EAIP reimbursements. Assisted employees/supervisors with information. Maintained and designed benefits & compensation web pages. Maintained benefits and personnel files. Created and designed new hire and open enrollment forms. Provided general HR Department Support to Employment, Training, Comp & Benefits, and Medical Services on various projects as needed.

EDUCATION & CERTIFICATION

Bachelor of Arts in Human Resources Management & Business Administration Management Degree - Portland State University

Professional in Human Resources (PHR) Certification

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