Manager Customer Service

Holly E. Newton

***** ******* ****., #****, ******, KS 66215

adbb4q@r.postjobfree.com 913-***-****

Legal Office Manager – Case management in fast paced Johnson County Law Firm. Handling, creating and assisting clients regarding all aspects in domestic relations, small business creation, workers’ compensation and personal injury claims, wills, trusts & general probate matters. Leading and managing support staff to 5 attorneys and customer service team with conscious effort at comforting clients during difficult times through the processes. Complete HR management, billing, payables and receivables management. Areas of Expertise

Payroll using Quickbooks Pro Timeslips Legal billing Payables/Receiveables Sales and Operations Manager Enhanced Front-End Supervision Corporate Trainer Customer Service Management Sales & Margin Improvement Teambuilding & Training Marketing and Design Face-to-Face Consulting and Web Site Management Complaint Handling & Resolution Product Marketing Payroll Processing Inventory Control State Filings for Payroll Tradeshow Presentations CLE and Licensing tracking Start up Business Consulting Professional Experience

Zurich North America- Shared Services Admin. Manager

• Data Entry Team Manager July 2018 to Present

• Manager 18 people - 10 in Overland Park and 8 remotely

• nage payment team and electrocnic file creation fornational legal offices

• Reconcile monthly audits and performace of teams

• Monthly reports and audits for quality control and cpaching team

• Document procurement and tracking

• Manage payments and new legal claim documents for assignment

• Spreadsheet tracking SLA for team performance

Beam-Ward, Kruse, Wilson & Fletes Law Firm – Business Office Manager 12/2015 to July 2018 Complete Office Management, Human Resources, Payroll, Accounts Payable, Receivables, Manage Multiple Bank and Trust accounts handling. Legal Assistant to Personal Injury Managing Partner

• Responsible for gathering and maintaining extensive personal records of all staff

• Hiring, Training, maintaining CLE and all Certification records

• Assist with drafting and filing of legal documents with court clerk

• Prepare content-specific case files for attorneys reflecting supporting forms, documentation, reports, and photographs for use during depositions and mediations, and index/cross-reference database information

• Create Access databases for case management

• Schedule and coordinate travel arrangements for attorneys

• Perform clerical and administrative support functions

• Act as liaison with clients regarding completion and submission of periodic compliance reports

• Performed monthly Bank statement and Credit Card statement reconciliations

• Controller for Client Trust Accounts and Retainer monies, Case Expense tracking

• Correspond with vendors and respond to inquiries Logan & Jenkins, Law Firm – Office Manager 01/2013 to 12/2015 Family Law: Divorces, QDROs, Preparation and Execution of Wills, Trusts, Probate documents

• Perform clerical and administrative support functions

• Working with Local and State agencies regarding child support and related issues

• Investigative research and document procurement including record summarization for personal injury cases

• Contact with insurance companies and medical facilities to locate, compile, store and prepare records for trial Gillette Law Firm, P.A. – Office Manager/Legal Assistant 10/2010 to 05/2013 General Office Management and Legal Assistant to 3 paralegals and 4 Attorneys

• Tracking court cases, filings and document preparation

• Responsible for gathering and maintaining extensive personal records of all staff

• Perform clerical and administrative support functions

• Accounts Payable

• Lead customer service role in corresponding with clients and vendors Cutting Loose Hair Salon – Business Owner 06/1997 to 10/2010 Voted Top Hair Salon of Johnson County 2003-2005. Promoted and grew start up business to multi-operator Johnson County Hair Salon Managing and Marketing 15-22 stylists and handling all operations of small business in Overland Park, Ks. Recruit, train and supervise 15+ customer reps and services providers. Introduced and controlled new marketing avenues to ensure growth and training for 13 years in Retail business. Operations Manager, Payroll, Accounts Receivable, Accounts Payable, Staff Manager, Education Manager. Create and manage front-end operations to ensure friendly and efficient transactions at checkout.

Education and Training

Kauffman Entrepreneurial Leadership Program – Program Graduate Webster University – MBAs in Business and Marketing University of Kansas – Bachelor of Arts Degree in Human Resources Software Proficiencies

JOCO District Court Legal Exchange Billing Industry Inventory Software Kansas EFlex system Bottomline Technology Software Professional Salon Software Legal Solutions Billing Software MRM Industry Lead Generating System Microsoft Office Microsoft Word Microsoft PowerPoint QuickBooks Pro

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