Administrative Assistant Customer Service
Resume:
Tenika Williams
**** **** ******, **********, ** 40211
H: 502-***-**** C: 502-***-****
Microsoft Word, Excel & Power Point
Billing and Invoicing
Solid reporting and analytical skills
Customer Service & Data Entry
Administrative skills
Client and team focused
Exceptional organizational abilities
Eager and motivated
Recently graduated and ready to go into workforce full time.
Bachelors of Science – Business Administration –
October 2013 – January 2018
University of Phoenix
Administrative Assistant
January 2019- June 2019
Integrated Resources/ Humana
Louisville, KY
Scanning documents and file as needed
Input information into the system as needed and any other assignments that is required.
Administrative Assistant
April 2018- June 2018
Snelling/Viking Plastics
Louisville, KY
I scanned documents and created instructional booklets.
I also assisted with any other jobs that is needed in the office.
Administrative Assistant
January 2018- March 2018
Apidel Technology/ Kellogg
Louisville, KY
I created reports for production numbers. I assisted
With filing, faxing and copying documents. I entered
In time for the employees and organized the inventory by date.
Manager
December 2016- November 2017
Check into Cash
Louisville, KY
I assisted customers with their payday loan, money orders and Western Union requests.
I copied, faxed and printed important documents.
Managed CSR's and Assistant Managers with questions.
I made schedules for everyone and attended meetings.
I ordered supplies and made sure all of the money in the store was correct.
I also made deposits and ordered money.
I answered the phone and made arrangements for customers regarding their account.
Information Processing Technician
December 2015 – June 2016
Louisville Metro Police Department
Louisville, KY
Entered warrants/citations and ensured all information was accurate prior to sending data over to the FBI
Answered phone calls, provided information, took messages, and routed calls
Entered, coded, stored, edited and retrieved database records and files
Composed letters, memos, reports and other documents
Reviewed data entered into the database for accuracy and completeness
Assisted sworn personnel with locating, transferring and merging data
Auditor/Administrative Assistant
May 2015 – November 2015
LabCorp
Louisville, KY
Verified the operating and internal control procedures through validation testing
Performed support and administrative functions such as system data updates, scanning and uploading pertinent documentation and distributed reports to staff
Assisted new employees with training and department responsibilities
Made inbound and outbound calls to solve issues and gather information
Administrative Assistant
June 2013 – July 2014
Equal Employment Opportunity Commission
(EEOC)
Louisville, KY
Processed Intake Questionnaires and placed data into system for evaluation
Performed clerical tasks such as taking inbound calls, screening cases according to EEOC laws and guidelines and communicated findings with management
Trained and oversaw new staff, assisted investigators as needed while scheduling meetings for the team and tracking daily calendar activities
Customer Assistant
February 2013 – May 2013
AT&T
Louisville, KY
Acted as the first point of contact in helping customers with DSL self-installation and service in a high-paced call center
Assisted customers with registration, email creation, DSL physical line signal testing, and modem/filter set-up
Guided customers through navigating their email, browsers, and modem troubleshooting
Interacted with other departments to resolve customer issues or provide additional services
Customer Service/Administrative Assistant
October 2008 – May 2008- June 2013
Manpower - Contract
Louisville, KY
Worked onsite at Republic Bank, Humana, Premier Packaging, Louisville Metro Housing Authority and Jefferson Alcohol and Drug Abuse Center
Used logic and reasoning to identify solutions and resolutions
Took several inbound calls per day while inputting data at up to 62 WPM
Education
Bachelor of Science: Science with concentration in
Business Administration
University of Phoenix online/Completed in January 2018
Advanced coursework in Business Administration
Coursework in Law and Political Science.
High School Diploma: Jefferson County Studies Graduated 1997
Pleasure Ridge Park High School
Louisville, KY, United States
References
Ms. Toni Ahl Retired Investigator ************@*****.***
Mr. Darrick Anderson Mediator *******.********@****.***
Ms. Cathy Weston Project Administrator *******@*******.***
502-***-**** ext. 3013
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