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Manager Support

Location:
Mumbai, Maharashtra, India
Posted:
January 17, 2020

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Resume:

AMIT KUMAR

adbb3r@r.postjobfree.com

MOB: +91-903*******

ADD: Sector – 20, Airoli Navi Mumbai (400708)

Objective :

Associate consultant with 3.5 years of experience working directly for Capgemini Pvt ltd. Looking forward to handle increasing responsibility, challenging assignment to harness

my technical skills and a long-term association with an organization having dynamic work environment where my skills could be enhanced and grow in the hierarchy of the Company.

Skills :

Mainframe (COBOL, JCL, DB2, VSAM and CICS)

Operating Systems (OS/390, Z/OS)

Application Development Tools like SPUFI, Endevor

Basic knowledge of Hadoop

Ticket management tool like BMC Remedy, RHINO.

Proficient in Microsoft Office (PowerPoint, Outlook, Word, Excel)

Education :

DEGREE • PERCENTAGE • BOARD

B.E

73.20%

VTU

12TH

68%

C.B.S.E

10TH

78.60%

I.C.S.E

Personal Particulars :

Date of Birth: 24th Mar 1994 Nationality: Indian

Languages Known: English, Hindi

Interest : Riding, Dancing

Swimming, Sketching

Experience:

ASSOCIATE CONSULTANT • CAPGEMINI • AUG, 2016 – PRESENT

PROJECT: Nordea Bank AB

Worked as Associate consultant (Analyst and developer) in mainframes for Nordea bank project, Mumbai starting from Aug 2016 to present date.

Worked as Queue manager using BMC Remedy tool for Nordea bank project.

Key responsibilities:

Done development in IBM mainframes COBOL, DB2, JCL. Have basic knowledge in CICS.

Took ownership and provided end to end execution of all activities related to the day to day operations of the Banks production applications.

Focused on service improvements, automation and cost reduction where possible.

Analyzing the faults and specifying corrective measures to ensure no occurrence of out stages

Analyzing, preparing the impact analysis, test plan and test result for any changes that needs to be deployed in production.

Handle Production support activities like abend resolution and closure. Providing break fixes and repairing of data because of incident like abends. Tuning and monitoring the applications which include code changes.

Conducted various meetings with client, discussing on the scope of development of requests, enhancement of approach and solve critical issues ranging to request level.

Planning and performing disaster recovery testing.

Provided with ownership and prioritization for group of Incidents, Problems or Changes and ensuring the delivery of solutions in line with the Operational Level Agreements to deadlines and quality standards

Delivered documentation to agreed standards, on time and error free

Provided out of office hours cover and support, expertise and specialized system knowledge to allow resolution of key incidents.

Trained and provided support and direction to junior support analysts

Detailed knowledge of Nordea Release and Change process and procedures

Taken the lead and driven engagement with all business users and understand their issues, regardless of Seniority

Reviewed the quality of Incident, Change and problem tickets before deploying it into production.



Contact this candidate