Lonnelle Crosby

*** ********* *****

Michigan City, IN 46360-5683

Cell: 480-***-****

Home: 219-***-****

Email: adbb36@r.postjobfree.com

Work Experience

**/**** – 12/2019

Arizona Department of Economic Security-Rehabilitation Services Administration, Phoenix, AZ

Rehabilitation Service Technician

Provided team approach assistance to counselors for the client referral process through closure of the client’s case.

Conducted Vocational Rehabilitation Orientations and interview applicants for intake and provide case notes with general client information of client self-report in the absence counselors.

Entered information into LIBERA to move clients to Status 00 and Status 02.

Gathered client signatures on required documentation for the Electronic Case Files (ECF) including, but not limited to voter registration, eligibility/IPE extensions, and required scanned documents and monitoring 90-day client contact.

Provided assistance to client with direct contact to identify client issues, clarify issues, explain client services, explain counselor’s directives and assist the client directly or bring to the counselors’ attention any related issues to services.

08/2017 - 11/2018

Aerotek/National General Lending Services, Mesa, AZ

Exception Processor

Processed insurance-related documentation queues by verifying extracted data, comparing against physical documentation for accuracy, researching exceptions, entering changes and updating system of records as required to ensure accuracy and completeness of database information.

Located loans and match to received data.

Built insurance operation skills and knowledge.

10/2015 - 12/2016

Outfront Media, Phoenix, AZ

Assistant Lease Administrator

Entered Lease information data entry on daily basis. Confirmed data from appropriate branch/market.

Researched payment history and supply requested information, i.e. check numbers, dates cashed, copies of checks.

Assisted with calculation and balance process.

Double checked data entry of other Assistant Lease Administrators.

Supported and assisted Real Estate Representatives and lessors regarding lease, structure information and payment information.

Reviewed lease change forms for accuracy before processing.

Reviewed prepared revenue reports, verifying backup.

Performed duties of Senior Assistant Lease Administrator and Administrative Assistant in their absence.

Met monthly deadlines by having multi-task ability, being well organized, performing typing and ten-key with accuracy.

Acted with diplomacy as a representative of Real Estate Department.

02/2013 - 05/2014

Community Action Coalition, Madison, WI

Caseworker

Served as an ambassador for CAC and its' programs.

Interviewed, assessed and completed required documentation prior to final processing formerly homeless participant's strengths, needs and goals.

Provided detailed case plans, information and referrals, housing location assistance, advocacy, mediation, coaching or training to participants in the program.

Developed weekly, monthly, semi-annual and yearly case plan goals to participants as well as follow-up reports.

Developed and strengthened community connections and relations.

Linked and accessed community resources for household members so they may learn to be self-sufficient.

Maintained accurate documentation of records, logs, files and statistics.

Completed the entry and generate reports of participants' records in appropriate database systems, including the Division of Housing and Wisconsin Service Point.

Stayed abreast of current issues, philosophies and practices that impact people affected by poverty.

Attended agency meetings, workshops, training sessions or forums as directed by supervisor.

06/2011 - 07/2012

Madison-area Urban Ministry, Madison, WI

Case Manager

Conducted employment skills and training and employment assessments.

Provided employment case management to re-entry clients to help them obtain and retain employment in the community.

Developed program Job Development strategy and plan.

Maintained accurate records for client employment.

Outreached to community employers to expand ex-offender friendly employment sites.

Represented Madison-area Urban Ministry (MUM) at Community Job Fairs, Service Fairs and Resource Fairs.

Help developed employment materials for Re-entry clients, including information regarding their employment rights.

Conducted weekly Re-entry orientation sessions.

Performed FoodShare Employment and Training (FSET) screening and referral.

Served as liaison between Employment and Training Staff and MUM.

Maintained accurate client records, including data entry.

02/2011 - 05/2011

Employment and Training Association, Inc., Madison, WI

Administrative Liaison

Assisted clients in developing job seeking and pre-employment skills.

Assisted clients with setting up e-mail accounts.

Prepared and conducted group workshops.

Developed, prepared and distributed Job Leads.

Contacted employers for work verification.

Maintained all files according to compliance.

08/2007 - 02/2010

Hennepin County Department of Human Service and Public Health, Minneapolis, MN

Office Specialist III

Prepared, filed, retrieved and maintained records and documents from departmental filing systems.

Developed forms and/or assisted with revisions, maintained supplies and inventory.

Collected, evaluated, screened, relayed and responded to a broad range of requests for information; explained a variety of requirements, policies and procedures regarding services to the public and staff.

Processed and verified information on application forms.

Input, retrieved and modified information and data stored on computer databases.

Assisted other users as needed.

Recorded and updated information on clients' cases.

Performed special projects as assigned.

Education

1986 - 1994

Gallaudet University, Washington, D.C.

B.A. in Communication Arts

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