Customer service

AGNES LIU

**, *************** **** ****** **** South Kolkata-700046

Ph no : 987-***-**** Email : adbb2x@r.postjobfree.com Objective

To obtain a position that allows me to use my skills and experience with customer service in a business environment to fulfill company goals and initiatives. Skills

● Customer service oriented

● Attentive to details

● Confident while interacting

● Competent in resolving customer complaints quickly and effectively

● Hospitality industry knowledge

Work Experience

Guest Service Associate June 2016 to May 2019

ITC Sonar, Kolkata

● Answering direct calls from guest, staff or department.

● Handling guests requests and complaints

● Effective emergency management.

● Undertake other reasonable tasks as requested.

Customer service Agent February 2015 to August 2015 Teleperformance, Delhi

● Responding to customer queries on call and live chat

● Handling customer accounts

● Assisting in troubleshooting

Two-wheeler Insurance Associate July 2013 to December 2014 Hero Motors, Kolkata

● Making and renewing two-wheeler insurance at showroom

● Informing existing and new customers about insurance and other offers Education

● B.A (2012) in Communications, Loreto College, Kolkata

● Higher Secondary (2009) Humanities, Loreto Day School, Kolkata

● Secondary (2007) Humanities, Loreto convent Entally, Kolkata Certificates and Scholarship

● Scholarship for Well-Disciplined, Hardworking and Academically Good student 2011

● The International Partnership for Service Learning and Leadership 2010 Language

English : Fluent

Hindi : Fluent

Bengali : Basic knowledge

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