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Customer Service Sales

Location:
St. Catharines, ON, Canada
Posted:
January 17, 2020

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Resume:

Rosie Di Matteo

** *** ****** ***

Toronto, Ontario M4Y 2W7

289-***-**** adbb1h@r.postjobfree.com

Education

Bachelor of Business Administration (Honours), Co-op, September 2015-December 2019

Marketing Concentration

Goodman School of Business, Brock University, St. Catharines

$1,500 Entrance Scholarship

Technical and Special Skills

Advanced user in MS Word (tables, templates, mail merge)

Advanced user in MS Access (manipulating data queries, creating relationships)

Wall Street Prep Certified-Advanced MS Excel training (slicers, pivot tables)

Proficient user in MS PowerPoint (transitions, Smart Art)

Proficient user in CRM Dynamics

Basic user in R-Studio and SQL

Canadian Professional Sales Association (CPSA) Certified

Jeux Du Commerce Central (JDCC) 2019-Academics- Top 4 Marketing Team-Won 1st Place School of the Year

Jeux Du Commerce Central (JDCC) 2017-Socials-Won 1st Place School of the Year

Related Work Experience

Fine Dining Server April 2018 - December 2019

The Keg, Niagara Falls

Increased monthly wine sales up to 15% by consistently upselling various wine features to patrons

Up-sold 66% of food and beverage items that appeal to guests and inform guests of promotions through using marketing initiatives and a highly-structured customer service approach to communicate the items to patrons

Led the party section in setting up and executing success by ensuring all patrons had proper food and beverage orders taken and servers followed proper ordering procedures

Bar Server September 2014-August 2017

Jack Astors, St. Catharines

Increased beverage sales by 15.41% in mineral waters by utilizing persuasive selling skills to suggestively sell the highest amount of bottled water to guests

Up-sold 66% of food and beverage items that appeal to guests and inform guests of promotions through using marketing initiatives and a highly-structured customer service approach to communicate the items to patrons

Rosie Di Matteo

289-***-**** adbb1h@r.postjobfree.com

Additional Work Experience

Sales and Marketing Intern September 2017 - April 2018

Carlsberg Canada, Oakville

Analyzed Limited Time Offer programs offered in The Beer Store by using collected data and running breakeven analysis to determine whether the program had efficient lift in sales to be run in the future

Created an LCBO gap report using MS excel and LCBO data to increase the Sales per Point Distribution and validate target of 400 LCBO’s in Ontario sold the new Somersby Semi-Dry product

Ensured all customer accruals budgets were accurate by continuously invoicing spends in the CRM system

Volunteer Experience

Captain February 2019 - Present

Jeux Du Commerce Central (JDCC), Brock University

Led and motivated a team of 50 students to work towards the coveted School of the Year trophy by recruiting and coaching various teams including academic case, debate and sports

Collaborated with my co-captain to coordinate various practices, meetings and charity initiatives in order to prepare our team to represent our school

Created a yearly budget for our team by securing sponsorships and ensured the budget was adhered to

Large Events Director January 2019 - April 2019

Women in Business, Brock University

Marketed and organized a speed-networking event by collaborating with a team of seven executives and outside sponsors that resulted in the attendance of over 100 people

Planned and successfully executed workshop and discussion panel from seven female industry leaders by managing all phases of multiple projects simultaneously and adjusted to continuously changing responsibilities to ensure workshop was successfully executed with over 50 people in attendance

One-on-One Mentor September 2016 - June 2018

Big Brothers Big Sisters, St. Catharines

Instilled trust and self-confidence in order to make healthy decisions by being a role model to the mentee

Encouraged leadership skills and independent thinking through weekly meetings with the mentee

Supported mentee in developing strategies for self-empowerment and stronger relationships with peers by working with mentee to establish a base relationship with peers

References Available Upon Request



Contact this candidate