Customer Service Accountant
Resume:
ACCOUNTING SPECIALIST
CLAUDE M. TROUET
******.*******@*****.***
Geneva, Switzerland
Belgian citizenship
Swiss Permit B
Profile
A self-motivated, hardworking professional with 14 years of experience in Finance/Accounting/Receivables/Payables
(Transition, Data Migration, Cash application, SAP ERP Implementation and Reporting). Able to demonstrate in- depth analytical, understanding, strategic ability to facilitate operational and planning of new processes and procedures to the AR functions. A native French and English speaker with fluency in Spanish and Portuguese with international experience where my language skills were used on a professional level. Professional Skills
SAP ERP end user AR/AP
NAVISION / SAGE / ORACLE / PEOPLESOFT
CREDIT & COLLECTIONS
CREDIT MGT & ANALYSIS
Excel VLOOKUP/Macros/Pivot
CASH ALLOCATION / FORECAST/ MGT
SALESFORCE
SYSTEM TESTING & IMPLEMENTATION
FINANCIAL REPORTING
IFRS & USGAAP
Education/Qualifications Barnet College 1996 - 1999 NVQ Level 2 Business & Administration Intermediate BTEC National Diploma Level 3 Business & Administration Advanced Languages French-English: Native /Spanish: C1 /German: B2 /Portuguese: C1 Work Experience
Accounts Receivable Specialist
Nestlé, Vevey Apr 19 to date (Temp)
Responsible for Nestrade and Nestle International Travel Retail accounts (LATAM/EMEA/APAC)
Improved and maintained dunning process
Supervised outsourced team in India for payment allocation and escalation
Used language skills to maintain relationship with LATAM countries
Accrual rebates (billing creation)
Handled multiple currencies and VAT invoices
Processed rebates, customer invoices
Issue monthly credit notes (Rebates: % vol.incentive/% space rental/% commission)
Produced weekly debtors’ reports
Reconciled accounts and follow up customer accounts
Produced weekly payment proposal
Responsible for AR queries internally and externally
Follow up KPI’s
Career Break – Taken time off to care for parent Aug 2017 to Dec 2018 Associate Manager Finance / AR
BIOSENSORS EUROPE SA, Morges May 2017 to Aug 2017 (Temp)
Ensured Credit & Costs Control function in the EMEA entities (AR management, credit line and payment terms assessment, AR setup in ERP, reminders and collection process, AR reports, follow-up bad debt provision, etc.);
Released orders for Direct and Indirect markets when on credit hold
Calculated and managed monthly accruals and provisions for Bad Debt;
Generated & explained various AR related reports (Aging, M-2-M movements, individual exposure, etc.); AR/Billing Operations Specialist
GENOMIC HEALTH INTERNATIONAL SARL, Geneva Jan 2017 to Mar 2017 (Temp)
Ensured timeliness and quality of billing of clients, private medical institutions and hospitals
Performed validation activities at all steps of the billing cycle
Produced weekly and monthly report to management and other business partners
Managed changes, customer account provisioning and reconciliation activities on different billing platforms AR Accountant/ Credit Control
WOLVERINE EUROPE LTD B.V, UK Feb 2015 to Jan 2017 (Perm)
Cash posting and allocating GBP/EUR/USD using SAP ERP
Managed credit limit/credit risk and payment plan when required
Prepared periodic and ad-hoc reporting for management, as requested
Managed credit hold reports daily
Account reconciliations
AR Accountant Specialist
BOEHRINGER INGELHEIM PHARMA GmbH & Co. KG, DE Mar 2013 to Feb 2015 (Perm)
Responsible for Cash Collection and Allocation for France and UK
Supported the Project and Management team with the relocation of the AR dept. in France to Germany
Supported Accenture & Project team with data migration to SAP ERP and testing ahead of Go Live
Trained and supervised new staff in Germany and France for UK/France AR duties
Produced desktop procedures on SAP system process for UK/France AR duties
Account reconciliations/Transfer/GL Accounts clearing and closing procedure through RUNBOOK
Revenue, commission and accrual accounting
AR Accountant Associate
MOODY’S INVESTORS SERVICE LTD, UK Nov 2010 to Mar 2013 (Perm)
Responsible for the cash ad collection of UK/Spain/French/Asia clients
Provided weekly reports on collected cash to management
Cash posting and allocating GBP/EUR/USD using SAP ERP
Delivered customer service assistance including billing inquiries, balance disputes and cancellation requests
Managed credit limit/credit risk and payment plan when required Credit Controller Technician AIR PRODUCTS S.A, SPAIN May 2008 to Oct 2010 (Perm) AP Accountant THOMSON REUTEURS, UK Oct 2006 to Apr 2008 (Contract) Administrator EUROPEAN MEDECINE AGENCY (EMEA), UK Jun 2005 to Sep 2006 (Contract) AP Accountant HEALTH AND CARE PROFESSIONS COUNCIL, UK Sep 2003 to June 2005 (Perm)
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