Customer Service Representative

Objective

Seeking a challenging position with a well established organization where I can grow professionally and further enhance my skills, knowledge and experience.

Employment

Tampa General Hospital - NSICU (April 2016-September 2019) Tampa, FL

Cardiac Monitor Technician / Unit Coordinator

Monitor patient heart rhythms and rates

Report all important changes and patient alarms to nursing staff

Measure and record telemetry strips

Answer phones and patient call lights

Update patient information in database

Create and maintain patient charts

Advise physician of patient consults

Order supplies for the unit and nursing staff

Associates Insurance Agency (April 2014-August 2015) Temple Terrace, FL

Benefit Administrator Assistant (CSR)

Assist in preparing benefit packages for clients

Prepare Open Enrollment paperwork for company enrollment meetings

Meet with employees during open enrollment periods to help explain plan changes and options

Create and distribute new hire packages for new employees

Assist newly hired employees with enrollment

Process insurance enrollments and terminations of employees in the insurance company systems

Create and update a current census for each client

Complete billing audits to resolve any discrepancies with the insurance provider

Follow all guidelines for legal compliance

Odiorne Insurance Agency (November 2010-January 2014) Brandon, FL

Personal Lines Agent (Sales & Marketing)

Quote and write new business for personal lines products

Explain coverage options and answer questions on all personal lines products

Generate reports for customer retention

Co-op marketing with the insurance carriers

Prepare mailers and newsletters

Assist in management and updates of social media

Heacock Insurance Group (May 2007-November 2010) Lakeland, FL

Personal Lines Agent (CSR)

Guide policyholders to make appropriate decisions on policies

Explain coverage and answer questions on all personal lines products

Make necessary coverage changes to policies

Sell additional coverage and policies

Geico (November 2006-April 2007) Lakeland, FL

Customer Service Representative

Explain coverage, billing and answer any additional questions

Guide policyholders to make appropriate decisions on their policies

Make necessary changes to policies

Sell additional coverage

Kuehne & Nagel Logistics (January 2005-November 2006) McDonough, GA

Customer Service Representative

Scheduled inbound and outbound freight appointments

Create documentation for inbound and outbound freight

Verify inbound freight and check for integrity of seals

Gather and maintain all records relating to shipping and receiving

Use Access database to schedule and track inbound and outbound freight appointments

Use proprietary software to create orders and bills of lading

Use Foursite to ensure accuracy on shipping and receiving documentation and locations of warehouse stock

Use X-Ship software to ship UPS

Education

Hillsborough Community College (January 2016-Present) Plant City, FL

Georgia Medical Institute (September 2001-September 2002) Marietta, GA

University of Nebraska (August 1996-May 1997) Lincoln, NE

Licenses / Certifications

Monitor Technician Certification

EKG Technician Certification

References

References are available upon request

863-***-**** **********@*****.*** 209 Highland Terrace, Stockbridge, GA 30281

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Amber Teesdale

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