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Manager Customer Service

Location:
Toronto, ON, M4N 1S4, Canada
Posted:
January 14, 2020

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Resume:

BETH WOLFE

** ******** ***. *., *******, ON M*N *S4, adbaxe@r.postjobfree.com

416-***-****

CUSTOMER SERVICE ADMINISTRATION ASSISTANT MANAGER

Highly-qualified for opportunities related to Customer Service, Administration, as an Assistant Office Manager in the private, public or academic sectors where the following would be of value:

An in-depth understanding of procedures associated with course registrations along with the necessity to dispense this advice to students and staff in a prompt and courteous manner in the Performing Arts.

Accustomed to managing an office with exceptional organization, time management and prioritization of workflow.

Developed numerous transferable skills that would enable me to blend in to a new challenging career opportunity. For example, acknowledge concerns of customers/clients with a goal to finding a solution to their problem as quickly as possible. Look at all angles of the big picture in a nonjudgmental way.

Knowledge of the Film, Television and Music industries.

PROFESSIONAL PROFILE

Recognized for dependable and detail-oriented work; characterized as someone who can be counted on to “get the job done.” Put 100% into every project; history of envisioning ideas designed to keep the office running smoothly.

Skilled in acting as a gatekeeper between senior administrators, staff, students, and “outsiders.”

Dependable, loyal, discreet, trustworthy, and innovative team player who works well independently.

Proven “multitasker” who pays meticulous attention to detail and accuracy.

Manage multiple phone lines with patience.

Software expertise includes advanced knowledge of MS Word, Linked In, Twitter, Instagram, for example.

Friendly and outgoing, comfortable interacting with staff at all levels including young adults in an academic environment.

COMPETENCIES AND POTENTIAL

Team Participant who could help to arrange special events.

Versatile and flexible, quickly adapt to changes.

Helping People in so many ways: completing forms, passion to provide guidance, assist staff.

Thorough in logging data, summarize findings, outlining procedures. Good memory recall.

Confidential in Document Handling

A special interest in Counselling. Listen articulately; respond with empathy and compassion to clients.

Known as an obliging and resourceful leader who brings people together.

DIRECTLY RELATED EMPLOYMENT

OFFICE ADMINISTRATOR October 2007 – present

Randolph College for the Performing Arts, Toronto, ON

(School with studio facilities that prepare college age young adults to advance in their careers.)

Accountable in assisting with rescheduling of classes, tutorials and coaching sessions.

Prepare each school day to promote consistency and prevent delays. Welcome teachers and students with enthusiasm, start and end each day with a positive upbeat attitude. Take initiative on an ongoing basis.

Open and close the building, coordinate activities, staff schedules, respond promptly to a 4-line phone system.

Arrange for the maintenance of office equipment, replenish supplies and develop and update manuals.

Assist with scheduling of vocal tutorials and classes, and with the creation of the dance assessment schedule.

Delegate tasks to evening staff, ensuring specific details.

Book the studio for internal and external rentals.

Track students’ attendance. Helped them with photocopying, problem solving, and spent time instructing them on life skills and daily living activities to put them at ease. Enabled them to figure out problems on their own.

Tactfully manage students who have a ‘meltdown’, listening to them first and then referring them to the Student Service Director.

BETH WOLFE, 416-***-****

adbaxe@r.postjobfree.com … Page 2

AUDIENCE AND DONOR SERVICES REP. September 2005 – September 2007

National Ballet of Canada

Applied skills in Tessitura software when processing ticket sales at the call centre and box office locations

Addressed patron’s inquiries related to performances, subscriptions and donations.

Served as reception relief staff.

RECEPTIONIST September 2005 – June 2008

Royal Conservatory of Music, Toronto, ON

Responded promptly to phone calls, taking the time to resolve problems and provide information as an authority and liaison rep.

Communicated requests to Facility Services staff.

Offered thorough information about the location and directed patrons to their classes.

COURTESY DESK June 2008 – June 2016

National Ballet of Canada, Toronto, ON

Set up the front desk applying creativity in presenting brochures and other literature prior to each performance.

Provided information on the performance and venue using clarity and concise communications, good voice tones and eye contact.

Resolved ticket discrepancies as they arose, finding solutions quickly.

Processed subscriptions and renewals, conducted crowd control at the box office as an authority in charge to improve and enhance the flow, organization and movement of ‘people traffic’.

Remained calm in high pressure situations. Reached out to help people, pre-screened situations.

Acted as the first-point-of-contact person at the desk, welcoming everyone and processing my work diligently.

Earlier Employment:

Job titles held: Receptionist/Music Consultant, Theatre Representative & Manager, House Manager, and Assistant Manager. As Theatre Manager, I delegated the Front of House Volunteers and provided information regarding the festival and screenings. In other capacities performed many similar tasks as listed above. As House Manager I supervised volunteer ticket sellers and ushers, handled cash/ticket sales transactions, and then following the shows, would reconcile payments to the respective companies.

PROFESSIONAL DEVELOPMENT

Workplace Safety & Insurance Board (WSIB)

Software: ACT, Tessitura – for ticketing

MS Word, Excel, Outlook, Internet, Email

EDUCATION

School of Media Studies Certificate, Humber College, Etobicoke, ON (1999-2000)

Ontario Secondary School Diploma (OSSD), Aurora, ON

VOLUNTEER COMMUNITY OUTREACH

Board Member, Solar Stage Children’s Theatre, North York, ON, attend monthly meetings

Special Events Volunteer, Gilda’s Club of Greater Toronto, participated as an avid team member/lead

Volunteer, Ticketing and Ushering, Front of House at Buddies, Bad Times Theatre, Toronto, ON



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