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Experience in customer relations

Accra, Greater Accra Region, Ghana
January 14, 2020

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Enoch Mensah Page *




PHONE: +233-***-***-***



To become a highly successful, strategic and valued asset in today’s competitive domestic and international business and global arenas and also to develop strong leadership skills that will elevate my confidence, preparedness and professionalism in any position of trust, responsibility, authority or command. PERSONAL INFORMATION

Marital Status : Married

Nationality : Ghanaian

Date of Birth : 9th May, 1989

Tel. No. : +233 -024*-**-**-**

E-mail Address :


January, 2016 – Dec.2019: Wisconsin International University College, Ghana

Bachelor of Arts Degree in Business Studies

Sept. 2007 - Dec.2010: Kumasi Academy

W.A.S.S.C.E Certificate


July 2017: IELTS – British Council

English Proficiency

May 2012: Traditional Medicine Practice Council [TMPC] {Ministry of Health- Ghana}

T/Dr Herbal Medicine Practitioner

September 2011: National Vocation and Training Institute {N.V.T.I}

Proficiency Grade I in Carpentry and Joinery

Enoch Mensah Page 2


Jan 2018- Date Hortus Salutem {Org. Health Store Company} – Manager General Responsibilities:

Oversees all departments in the establishment to review sales, performance and operating reports and resolve operational, processing and premises problems to ensure minimum costs and prevent operational delays and to meet future growth.

Reviews operations and plans to meet requirements for sales planning and to ascertain outsourcing requirements to develop new markets.

Reviews sales to oversee product concepts with fundamental or new technology used for new or existing products or improvement to provide cost reduction, safety, customer requirements and market growth.

Reviews and approves preparation of accounting analysis for budgetary planning and implementation, product or sale efficiency, financial reporting, budgetary planning and submittal for capital expenditures.

Develops, reviews, updates and implements business strategic planning, including sales, financial performance and new product development.

Oversees key projects, processes and performance reports, data and analysis.

Training of new employees and transactions assistants July 2017 – December 2017 Pro Natura Health Store Limited – General Manager {T.Dr} Responsibilities:

Manages and directs staff management in sales, processing, quality, materials and human resources. The role is responsible for the overall direction, coordination and evaluation of direct reports and for carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Participates in formulating and administering company policies, directing and coordinating all divisional department activities to Enoch Mensah Page 3

develop and implement long-range goals and objectives to meet business and profitability growth objectives.

Directs and coordinates activities of one or more departments, such as operations or sales, or a major division of the business organization and aids Chief Executive Officer in formulating and administering the organization’s policies by performing the subsequent tasks personally or through subordinate managers.

Confers with the Chief Executive Officer and other managerial personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.

Reviews analyses of activities, costs, operations and forecast data to determine department or division progress toward stated goals and objectives.

Training of new recruits and sales executives.

July 2012 –July 2017: Relish Company Limited {Health Foods} -Warehouse Manager Responsibilities:

Organize the shipment and reception of products

Forecasting supply and demand to prevent overstocking and running out-of-stock

Submitting purchase details (suppliers’ information, invoices and pricing) to internal databases.

Supervising team of warehouse labor force to receive and record new stock as it comes in, and transfer stock onto trucks or store shelves as needed.

Making sure every item of stock gets to its destination on time, and that there are no shortages on shelves and warehouses

Must be instrumental to the distribution of products in retail chains

Assisting with the training of employees to ensure a smooth process at the warehouses

June 2012 - May 2013: Bernswett Pharmaceutical Co. Ltd – Herbal Department Manager {T.Dr} Responsibilities:

Running the day –to- day activities of the department

Render sales services to our customers

Recommend herbal products to clients

Making business decisions for the progress of the department Enoch Mensah Page 4

Jan.2012 - June 2012: Manya Herbal Center and Trading ENT. – {T.Dr} Manager Responsibilities:

Managing the day –to- day activities of the Unit

Interacting with clients to arrive at their health issues

Endorsement of appropriate herbal extracts for their treatment

Running the administration of the business

Planning the future and progress of the entity

Designing the Logo and emblem of the entity

Conscripting the establishments’ growth policies

Planning and implementing of payment structure for employees

Training and inducting of new recruits and sales men

Hiring of sales personnel and employees

October 2010 - Jan 2012: Golden Age International School – JHS Head of Department Responsibilities:

Running the management of the department

Teaching and imparting knowledge into pupils

Preparation of academic calendar

Setting and Marking of End of Term examination

Insuring discipline in both pupils and fellow staff in the department WORKSHOPS ATTENDED

Wealth Fitness conference – May 2019

Ghana – South Africa Trade and Investment Mission – March 2018 Smart Money Seminar, facilitated by Future You – October, 2016 INTERESTS AND ACTIVITIES



Listening to music

Watching movies

Drafting of buildings



Enoch Mensah Page 5

Other Skills

Computer Literacy: Microsoft. Word, Excel, Power point

Internet Surfing

Certified Carpentry and Joinery

Trained as a Natural, Organic and Herbal Practitioner OTHER LANGUAGES

English – Official Language

French – Beginner

I speak about four of my local languages{Fante, Twi, Hausa,Akuapim } REFEREES

Mr Joseph Brantuo


Wisconsin International University College, Ghana

No.23 Akoto Bamfo Street, off Agboba Road,

North Legon, Accra

Tel: 026*-**-**-**

Mr Patrice Adu-Boahene

Sales Manager

Relish Company Limited

3rd Street, Ring Way Estate

Osu, Accra

Tel: 024*-**-**-**

Mr Samuel Tei Okaidja


Bernswett Pharmaceutical Co. Ltd.

Awudome Estate


Tel: 024*-**-**-**

Dr Ahmed Kwaku Owusu{MH}

Co-Founder Herbs and Health Foundation

Akobalm House


Tel: 0-249-**-**-**

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