Lori Defilippi

Lewiston, ME *****

adbavw@r.postjobfree.com

207-***-****

Hiring, background checks, customer service, verifying quotes, computer skills, insurance verification, agreement letters, phone, copying, faxing,

Work Experience

Atypical Service Coordinator

Seniors Plus - Lewiston, ME

September 2015 to October 2019

Implements referrals received from care coordination agencies for Atypical services. Prioritizes and processes initial referrals and reassessments as well as maintains active referrals until completion or withdrawn.

Ensures delivered services are cost effective and meet applicable building codes and standards per program regulations.

Maintains documentation of actions taken throughout referrals and the implementation process. Collaborates with program manager to maintain a typical service provider network for consumer choice for applicable to service type.

Monitors provider activities and reports suspected instances of provider fraud to necessary agencies. Responds to member questions, concerns and complaints in a timely manner. uses available contacts and resources to investigates and resolve any complaints as efficiently as possible. Hire and background check contractors and make sure they follow all guidelines. Patient Coordinator

Boulet Chiropractic - Lewiston, ME

August 2012 to September 2015

Provided excellent efficient courteous patient services Attention to detail

Answered phones, create appointments in system, Patient care, Scanning, Compliant with federal regulations, Filing, managed front office, answered patient questions, Maintained professionalism at all times. Received payments and verified insurance Explained benefits, Purchasing, End of day close out, Assisted doctor. Processed bank deposits and credit card payments. Customer Service

Time Warner Cable

June 2011 to February 2012

Provided prompt efficient and courteous customer service with an office environment. Assisted with the conversion of digital accounts by familiarizing customers with new products. Filing, data entry, updated customer accounts.

Education

GED

North Carolina Community College - Cherry Point, NC 1982

Bernard School of Hair

Skills

• Customer Service

• Case Management

• Front Desk

• Social Service

Contact this candidate