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Customer Service Representative

Westland, MI
January 14, 2020

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Suzanne J. Jones

**** ******** #*

Westland, Michigan 48185


SPECIAL SKILLS: Ability to work well under pressure and high work volume, organized, efficient,

able to take on multiple tasks at one time, and offer great customer service.

EDUCATION: Specs Howard School of Media Arts 3rd class FCC license




Front Desk Receptionist/Frame Stylist/Optical Technician

Greet and sign in all patients with a friendly, caring smile, answer all incoming

phone calls, schedule and confirm eye exams and medical appointments,

obtain insurance information, filing, frame styling, repairs, fittings, and pre-

testing for the doctor

3/16-9/17 ART VAN FURNITURE Westland, Michigan

Guest Services Representative

Assist guests in person and on the telephone with scheduling furniture deliveries and pick ups, taking payment and financing, answering any questions to make the guest’s experience a pleasant one. I also answer numerous in-coming calls, make calls to guests, and all office operations.

5/2013-10/2015 PURPLE HEART Westland, Michigan

Customer Service Representative

Responsible for answering all in-coming phone calls, coding pick-up dates by city, scheduling donation pick-ups, routing and tracking drivers, adding customer to call list, tracking addresses and locations on computer, trouble shooting and all office duties.

5/2007-9/2011 PHYSICIANS EYECARE ASSOC. OF GARDEN CITY Garden City, Michigan

Optician/Optical Shop Manager

Independently, I managed the optical department of an ophthalmic office. I was responsible for all optical purchases and sales. I specialize in frame styling, fitting and repairs, and am knowledgeable about various lens styles, materials and coatings. I was also responsible for placing contact lens orders, scheduling appointments, preparing patient charts, answering phones, filing and customer service.

7-2005-5/2007 METROPOLITAN VISION ASSOCIATES Dearborn Heights, Michigan


Responsible for all optical services, patient care, and office operations. Sales and dispensing of eyewear, frame styling, fitting, repairs, recommending types of lenses, coatings, etc…My front desk duties include obtaining insurance eligibility, answering phones, scheduling appointments, posting patients eyewear orders, and answering patient questions. I am also experienced in corneal topography, retinal photography, visual field screening, tonometry and refraction.

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