*** ***** ***** **, *****, VA • Cell: 856-***-**** •email adbavs@r.postjobfree.com
Professional Summary
Enthusiastic and well-organized administrative assistant with over 25 years experience in corporate office settings including a solid background in customer service, office management and computer skills. A positive, independent, hard-worker with outstanding people skills and the ability to manage daily office functions.
Skills:
Independent Self Starter
MSOffice proficiency
Customer Service Oriented
Problem Solver
Travel Scheduling
Articulate and well-spoken
Team player
Professional
Work History
Branch Office Administrator (December 2014 - Current)
Edward Jones Roanoke, VA & Wirtz, VA
Set appointments and schedules for the branch financial advisor
Processed deposits and various financial transactions.
Prepared a variety of reports for scheduled appointments
Gathered life insurance and annuity illustrations and prepared their corresponding applications
Assisted financial advisor to build quality, one-to-one relationships with clients
Provide top tier client service and timely responses to client questions
Developed an effective marketing communications program, execute direct mail programs, planned seminars, and scheduled systematic contact activities
Prepared a variety of financial reports for scheduled appointments
Executive Assistant to Chairman of the Board (March 2011 - October 2012)
Vineland Construction Company, LLC Vineland, NJ
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation
Combined, prepared and formatted reports in a concise presentation to the Chairman of the Board
Coordinated daily meetings, sorted mail, prioritized phone messages
Scheduled maintenance, interior changes on three permanent residences
Executive Administrative Assistant to CEO (March 1998 - March 2011)
NFI Industries Cherry Hill, NJ
Controlled CEO calendar of both internal and external meetings
Created various reports using Excel, Word and PowerPoint
Managed the complex and frequently changing travel arrangements and coordinated the pre-planning of trips
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Coordinated with corporate pilot the schedule of the company plane
Administrative Assistant to VP of Sales/Marketing (March 1996 – March 1998)
NFI Industries – NDC, LLP Vineland NJ
Created client presentations and monthly corporate presentations utilizing MSOffice software
Tracked marketing strategies
Assisted sales department with their presentations
Organized meetings with perspective clients
Page 2
Administrative Assistant (November 1994 - March 1996)
LDDS WorldCom Cherry Hill, NJ
Supported two branch managers and their 16 sales representatives;
Designed proposals created by the sales force to be presented to perspective customers;
Prepared various reports completed by the salesmen to be submitted to their Branch Manager and Regional Director;
Prepared monthly and weekly reports developed by Branch Managers to the Regional Director;
Created and maintained data base files to track and inform individual sales representative’s customer base of various services and products;
Initiated responsibility for organizing and maintaining marketing literature and sales order forms;
Submitted and tracked sales orders taken by branch managers.
Customer Support Administrator (March 1993-July 1994)
Memorex Telex Corporation Marlton, NJ
Responsibilities included direct contact with the Israeli government to place and input sales orders
Oversaw the sales order integrity issues for the New York Territory
Supported sales staff of 13 with new and existing customer contracts
Account Coordinator (Dec. 1991- March, 1993)
Travelers Express Corporation Mt. Laurel, NJ
Assisted sales force with new and existing account discrepancies;
Monitored accounts for compliance issues;
Brought accounts into compliance through audits;
Responsible for training new employees in the areas of policy, procedures, and use of computer systems.
Customer Administration Representative (Jan. 1991 – Dec. 1991)
Memorex Telex Corporation Marlton, NJ
Assisted sales force in maintaining customer satisfaction;
Resolved issues of customer dissatisfaction regarding billing discrepancies pertaining to various contacts;
Personalized invoices to customer’s requirements,
Extensive contact with third party billing customers.
EDUCATION
Radford University, Radford, VA 2.5 years General Studies
REFERENCES
Available upon request.