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Executive Assistant

Roanoke, VA
January 14, 2020

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*** ***** ***** **, *****, VA • Cell: 856-***-**** •email

Professional Summary

Enthusiastic and well-organized administrative assistant with over 25 years experience in corporate office settings including a solid background in customer service, office management and computer skills. A positive, independent, hard-worker with outstanding people skills and the ability to manage daily office functions.


Independent Self Starter

MSOffice proficiency

Customer Service Oriented

Problem Solver

Travel Scheduling

Articulate and well-spoken

Team player


Work History

Branch Office Administrator (December 2014 - Current)

Edward Jones Roanoke, VA & Wirtz, VA

Set appointments and schedules for the branch financial advisor

Processed deposits and various financial transactions.

Prepared a variety of reports for scheduled appointments

Gathered life insurance and annuity illustrations and prepared their corresponding applications

Assisted financial advisor to build quality, one-to-one relationships with clients

Provide top tier client service and timely responses to client questions

Developed an effective marketing communications program, execute direct mail programs, planned seminars, and scheduled systematic contact activities

Prepared a variety of financial reports for scheduled appointments

Executive Assistant to Chairman of the Board (March 2011 - October 2012)

Vineland Construction Company, LLC Vineland, NJ

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation

Combined, prepared and formatted reports in a concise presentation to the Chairman of the Board

Coordinated daily meetings, sorted mail, prioritized phone messages

Scheduled maintenance, interior changes on three permanent residences

Executive Administrative Assistant to CEO (March 1998 - March 2011)

NFI Industries Cherry Hill, NJ

Controlled CEO calendar of both internal and external meetings

Created various reports using Excel, Word and PowerPoint

Managed the complex and frequently changing travel arrangements and coordinated the pre-planning of trips

Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.

Coordinated with corporate pilot the schedule of the company plane

Administrative Assistant to VP of Sales/Marketing (March 1996 – March 1998)

NFI Industries – NDC, LLP Vineland NJ

Created client presentations and monthly corporate presentations utilizing MSOffice software

Tracked marketing strategies

Assisted sales department with their presentations

Organized meetings with perspective clients

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Administrative Assistant (November 1994 - March 1996)

LDDS WorldCom Cherry Hill, NJ

Supported two branch managers and their 16 sales representatives;

Designed proposals created by the sales force to be presented to perspective customers;

Prepared various reports completed by the salesmen to be submitted to their Branch Manager and Regional Director;

Prepared monthly and weekly reports developed by Branch Managers to the Regional Director;

Created and maintained data base files to track and inform individual sales representative’s customer base of various services and products;

Initiated responsibility for organizing and maintaining marketing literature and sales order forms;

Submitted and tracked sales orders taken by branch managers.

Customer Support Administrator (March 1993-July 1994)

Memorex Telex Corporation Marlton, NJ

Responsibilities included direct contact with the Israeli government to place and input sales orders

Oversaw the sales order integrity issues for the New York Territory

Supported sales staff of 13 with new and existing customer contracts

Account Coordinator (Dec. 1991- March, 1993)

Travelers Express Corporation Mt. Laurel, NJ

Assisted sales force with new and existing account discrepancies;

Monitored accounts for compliance issues;

Brought accounts into compliance through audits;

Responsible for training new employees in the areas of policy, procedures, and use of computer systems.

Customer Administration Representative (Jan. 1991 – Dec. 1991)

Memorex Telex Corporation Marlton, NJ

Assisted sales force in maintaining customer satisfaction;

Resolved issues of customer dissatisfaction regarding billing discrepancies pertaining to various contacts;

Personalized invoices to customer’s requirements,

Extensive contact with third party billing customers.


Radford University, Radford, VA 2.5 years General Studies


Available upon request.

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