Resume

Sign in

Manager Customer Service

Location:
West Richland, WA
Posted:
January 14, 2020

Contact this candidate

Resume:

TRACY FIX

! **** S CASCADE ST.• KENNEWICK, WA ***37 814-***-**** adbaup@r.postjobfree.com

LOGISTICS MANAGEMENT

QUALIFICATIONS PROFILE

• Self-assured, efficiency-focused, and results-driven management professional with more than 16 years providing high- performance logistics, warehousing, distribution, and operations management in the retail industry.

- Improved safety record reducing accidents from 36 incidents to 1 in just 1 year, first time the shift met production goals at Wal-Mart Grandview.

- Increased productive output of packing area from 60 units an hour to 120 units an hour, induct from 250 units an hour to 375 units an hour, and Matrix capacity from 45% to 75% at Wal-Mart Allentown.

- Provided training and startup support to 2 new Wal-Mart distribution centers in WI (2000) and VA (2002).

- Provided training and startup support to 2 new E-commerce centers in WV (2012) and PA (2015).

- Conceptualized and implemented a “proudly loaded by” program that created work ownership and helped improve the quality of merchandise delivery lead times and efficiencies to retail outlets at Wal-Mart Gordonsville.

• Highly detailed without losing sight of the big picture, analytical and methodical with critical thinking to resolve work issues even under stress.

• Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

• Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities. KEY EXPERTISE

• Strategic Planning & Execution

• Logistics/Inventory Management

• Supply Chain Management

• Shipping & Receiving

• Operations Management

• Operating Budget Management

• Total Quality Management

• Performance Metrics Management

• Process/Workflow Improvement

• Relationship Management (Clients,

Stakeholders, & Suppliers )

• Productivity Improvement

• Statistical Quality Control

• Safety Administration

• Policies & Regulatory Compliance

• Concurrent Project Management

• Change Management

• Staff Supervision & Training

Technical

• Apps: WMS. Passat (inventory

program), Blue Sky Red Prairie

• Productivity Tools: MS Office

(Word, Excel, & PowerPoint)

• Barcoding & RF technology

PROFESSIONAL EXPERIENCE

WAL-MART

Operations Manager – Grandview, Wa Nov. 2017

• Managing a Grocery warehouse facility supervising 300 employees and 7 area managers from, overseeing staffing, training, and implementing SOP’s.

• Compliance Management: Administered approved budgets in each operating units, establishing performance goals for associates and managers. Ensured compliance with safety and quality standards in maintaining efficient product flow.

• Relationships Management: Build and sustain professional relationships with all carriers, creating win-win solutions that provide cost advantage and value to the business and suppliers, including area managers and associates to resolve any open door issues.

• Staff Development: Working with managers in handling upcoming changes in the new year, assisting in the set-up of new facilities in other states. Worked closely with Home Office with how orders were dropped into the system. Working with management team to get them more engaged to the process. TOYOTA CENTER

Operations Manager – Toyota Center, Kennewick, WA Jun 2016-November 2017

• Managed an entertainment center supervising 8 to 30 employees and 3 managers for set up of concerts and hockey games, overseeing staffing, training and implementing SOP’s.

• Maintenance: Maintain the facility and make sure everything is in working order, perform PPM’s on equipment, write PO’s for ordering parts and perform inventory to make sure facility has need supplies.

• Compliance Management: Administered approved budgets in each operating units, establishing performance goals for associates and managers. Ensured compliance with safety and quality standards in maintaining efficient flow.

• Relationships Management: Build and sustain professional relationships with all carriers, creating win-win solutions that provide cost advantage and value to the business and suppliers, including area managers and associates to resolve any open door issues.

• Customer Service: Participated in meetings to determine project selection that needed the greatest attention and to provide the best customer service while maintaining operating profitability. Page ! 1 of ! 3

WAL-MART

Operations Manager - Fulfillment Center, Allentown, PA Mar 2015 – Jun 2016

• Managed an e-commerce warehouse facility supervising 300 employees and 7 area managers from start-up, overseeing staffing, training, and implementing SOP’s, collaborating with engineers to operationalize the most high tech facility in the new Wal-Mart ecommerce chain, and profiling over 500,000 SKUs for a completely automated module.

• Compliance Management: Administered approved budgets in each operating units, establishing performance goals for associates and managers. Ensured compliance with safety and quality standards in maintaining efficient product flow.

• Relationships Management: Build and sustain professional relationships with all carriers, creating win-win solutions that provide cost advantage and value to the business and suppliers, including area managers and associates to resolve any open door issues. Organized tours for very high ranking individuals that visited the new fulfillment facility.

• Process Improvement: Established a replenishment process for an automated module to ensure merchandise availability on customer demand, working with suppliers to optimize packing area performance.

• Staff Development: Trained new managers in handling upcoming facilities in 3 other states, assisting in the set-up of new facilities in other states. Worked closely with Home Office with how orders were dropped into the system.

• Customer Service: Participated in meetings to determine project selection that needed the greatest attention and to provide the best customer service while maintaining operating profitability. Area Manager - Distribution Center, Grandview, WA Sep 2013 – Mar 2015

• Managed daily operations and supervised 59 employees in a distribution warehouse, forecasting volume per manhour, containing labor and operating costs, ensuring top team performance to meet daily goals, and communicating with other areas assisting fulfillment of objectives.

• HR Support: Monitored time and attendance, coaching for performance improvement, providing employee reviews, and developing supervisors to achieve the next level (manager).

• Process Improvement: Planned truck layouts and best routes for reduction trucking expenses, working with engineer to improve production standards, and improving process efficiencies in fulfilling merchandise distribution in Alaska without compromising on other orders. Improved dock-out process by 31% while decreasing turn-over rate by 25%. Re-profiled the meat and produce area to comply with government and company standards.

• Resource Management: Monitored equipment use and damages to determine accountability and proper charging for associated repairs. Oversaw conversion of a 3rd party e-commerce building to a Wal-Mart e-commerce facility. PROFESSIONAL EXPERIENCE (CONTINUED)

MACY’S FULFILLMENT CENTER • MARTINSBURG, WV

Operations Manager Apr 2012 – Sep 2013

• Started business operations for a 5M sq.ft facility, writing new processes for a 500,000 square foot area that involved receiving, pallet build-up, put away, pick and pack, and preparation that was new to Macy’s e-commerce.

• Oversaw HR support in screening, hiring and training new personnel assigned to the prep area.

• Collaborated with engineers to establish safety, operations and performance standards for the new center.

• Assisted in developing and implementing a color coded process to maintain first needed product. CUMBERLAND RECYCLE MAINTENANCE • HAGERSTOWN, MD

Maintenance Associate Nov 2004 – Apr 2012

• Maintained 3 balers for optimum performance. Replaced faulty electric motors, PPM hydraulics, hoses and cylinders if needed, repaired forklifts and trailers, and performed welding and cutting torch procedure in restorative maintenance. STAPLES DISTRIBUTION CENTER • HAGERSTOWN, MD

Shipping Supervisor / Maintenance Supervisor Nov 2004 – Apr 2012

• Supervised a team of 50 employees in 1.2M sq.ft distribution warehouse in a shift, communicating goals, managing dispatch times, coordinating pick-ups and drop-offs, and directing delivery trucks and trailers to destinations taking the most cost effective routes.

• Performed preventive maintenance on schedule, and repaired conveyors, balers, sorter and any unserviceable equipment to ensure high productivity.

• Provided HR support, monitoring performance, and training employees and coordinators for career movement.

• Planned and implemented truck layouts, profiling areas for best cost advantage, and working with engineers to improve production, service quality, and performance standards.

• Monitored damages to equipment to determine accountability for repair expenses. WAL-MART DISTRIBUTION CENTER

Manager, Gordonsville, VA Dec 2002 – Nov 2004

• Built and managed start-up operations for a merchandise distribution center manned by 40 employees.

• Trained all order filling associates on profiling merchandise items for fast replenishment and stacking, and achieved the highest productivity levels throughout the whole Wal-Mart company.

• Worked with QA to establish a new perishable profile that met store and government guidelines.

• Conceptualized and implemented a “proudly loaded by” program that created work ownership and helped improve the quality of merchandise delivery lead times and efficiencies to the retail outlets.

• Worked with transportation to optimize cubing of trailers.

• Established new loading processes that optimized loading efficiency in meeting all dock-out times. Page ! 2 of ! 3

Area Manager, Tomah, WI Jan 2000 – Dec 2002

• Initially supervised 72 employees in a distribution warehouse, promoted to Assistant Manager within a year, and Area Manager 9 months thereafter.

• Collaborated with store management to streamline warehouse operations to achieve efficiency in the unloading process, while coordinating with engineers to validate operating standards in pick path operations.

• Trained and mentored all associates performing freezer dairy deli order filling, replenishment and loading functions in compliance with quality, safety and performance standards that contribute in meeting customer expectations. CREDENTIALS

Professional Training

• Trained to operate and maintain various industrial grade equipment for warehouse operations and distribution

(Barrett PEs Genie Boom Crown: RR, RC, Slip & Clamp Forklift & Scissor Lift Cherry Picker Stock picker Sweeper Scrubber)

Affiliations

• Member: Relay for Life Children's Miracle Network Humane Society

• Member: Board of Waste Management of Cumberland, Maryland - 2010-2012,

• Participant: Diabetes Walk-a-thon.

• Humane Society Volunteer.

• United Way Food Bank Volunteer.

Page ! 3 of ! 3



Contact this candidate