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Customer Service Security

Mississauga, ON, Canada
January 14, 2020

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Fatimat Oyekunle

Mississauga, ON, L*T *A*437-***-**** •


Solutions focused graduate eager to apply latest educational competencies to exceed within an entry-level cyber security role.

Instrumental in building solid rapports with existing client accounts and external stakeholders.

Possess a keen eye for discrepancies and alarming trends in various forms of transactions.

Effectively executes rapid decision making based on available evidence to prevent security threats.

Core Technologies

Cyber Security Techniques

Intrusion Detection/Prevention Systems, Data Loss Prevention, Firewall Monitoring, Cryptography


Security Information and Event Management (SIEM), Firewall, Antivirus, IPS/IDS Access Control, Antimalware/Spyware

Operating Systems

Windows, Kali Linux


Advanced Cyber Security Certificate – 2020

Fundamental Cyber Security Certificate – 2019

York University, Toronto, ON

Bachelor of Science in Computer Science – 2012

Ajayi Crowther University, Oyo Nigeria

Coursework: Computer Science

Project Management Professional Certificate - 2013

Website Design Certificate - 2013

PHP/MySQL Certificate - 2013

DAABOSS-TK Institute of Information & Communication Technology, Osogbo, Nigeria


York University, Toronto, ON

Cyber Security Student, May 2019 – Present

Cultivate strong knowledge and understanding of specialized techniques to aide in the prevention of cyber security threats. Thoroughly execute comprehensive case study assessments to address potential identity and access management issues. Identify solutions such as data leak prevention methods to thwart breaches of organization's sensitive and critical information.

Spearheaded activities resulting in fully formed research hypothesis regarding the protection of sensitive client/patient information in healthcare and insurance settings.

Commended for constructing a through explanation of creative solutions to maintain overall client data confidentiality within a research-based paper.

United Bank for Africa, Lagos, Nigeria

Fraud Analyst, December 2014 – July 2018

Addressed fraudulent activity head on by contacting customers, resulting in minimal impacts on accounts. Employed motivational interviewing skills to appropriately confirm identities. Stayed up to date on latest cyber security trends and collaborated with peers to construct innovative fraud prevention tools. In real time, documented interactions with customers and third-party institutions to justify rapid decision making. Initiated teaching moments with clients to spread awareness of identity protection.

Utilized strategic-thinking skills to identify trends in identity theft occurrences and suggested a proactive security training to consumers.

Prioritized consumer needs based on urgency and followed with appropriate responses.

Volvo Financial Softechnology Inc, Greensboro, NC, Lagos Nigeria

Customer Service/Computer Support Intern, October 2012 – August 2014

In consecutive roles, ensured exceptional rapport with new clients and oversaw basic computer/software maintenance. Troubleshot various scenarios regarding system performance and failures in functionality. Proactively maintained hardware capabilities through installing and upgrading software. Completed report and file reviews to establish completeness and approval for credit line increases.

Instrumental in the design of company’s website that promoted user-friendly experiences.

Exceled in change and release management while launching new features resulting in zero impact to customer satisfaction.

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