Profile:

Experience IT Professional and Software Developer who is Dynamic, resourceful and driven. Team player and able to work individually. Over 12 years IT and Software Experience working in a small business environment to fast pace large enterprise environments. Proven ability to recognize and resolve complex technical problems independently and within project teams. Recognized as a flexible team player who excels under pressure in diverse situations. Regarded as a technical go to person who excels at adapting to new technologies and processes.

Core strengths in:

Development and Automation

Problems management skills

User Experience Designing

Problem Management and Solution Development

Unit Testing

Training and Education skills

Documentation and Technical Writing

Excellent Analytical and Reporting skills

Process improvement

Cross-Function Communication

Technical Skills:

Python Frameworks and Libraries: bpy, Flask, Django, pandas, jinja, requests, Zeep and others.

Integration and Automation: Ansible, Docker, Git, Jenkins, Azure DevOps, gitlab, github

Cloud: AWS, Azure

Programming/Scripting: Python, Bash Shell Scripting, Java, JavaScript, PHP, PowerShell, VB Script and ruby

Virtualization: VMware ESXI, VMware Workstation, MS Hyper-v,

Monitoring Tools: SNMP, Splunk

Web Development: HTML5, JavaScript, JQuery, PHP, SharePoint and Drupal.

Databases: SQLITE, My SQL, Postgres SQL, MS Access and Libre/Open Office, MS SQL Server, JSON, CSV.

Enterprise Servers: DNS (Bind and Windows), DHCP (DHCPD and Windows), IIS, BMC Remedy, LAMP/WAMP, Active Directory and other.

Reporting: Business Objects infoview(WEBI), Crystal Reports, MS Excel

Productivity and financial: MS Office Suite, Libre Office, Lotus Notes, Quick Books, Quicken, Sage 100 ERP, and Visio

OS: Windows Servers, Ubuntu, Debian, Fedora Core

Experience:

Perficient Inc, Toronto. July 2019 - Present

Lead Product Engineer, MSO

Build new implementation, administration of existing systems and fix bugs on existing systems for Twilio Solution for Customers. Skills used: Javascript, Nodejs v10, Python 3, Ubuntu, Bash, git, REST, HTML5, CSS3, VMware, MongoDB, API, Flash, Django, javascript, serverless, ansible, powershell, AWS, Azure DevOPS, Git, Docker and Twilio.

Build custom function on AWS or Twilio or where customer hosts API endpoints.

Maintain Twilio Environment with DevOPS Practises.

Onboard customer by implementing Automation Framework and building new workflows with customer preferred DevOPs Solution.

Debug customer code and also provide solutions for automation in python language and other languages as the customer needs it.

Fix bugs on the Javascript and python code, create unit tests and commit code to code base and deploy to staging for UAT via CICD Pipelines custom build.

Verify and validate code in code review for team members.

UI Development with HTML5, CSS, React and Javascript.

Monitor Errors on Logs via custom Logger, and Custom alerts manager on Azure DevOps.

Deploy api endpoints to Docker containers or to Lambda functions on AWS.

Build and deploy environments with Serverless and Ansible on CICD pipeline.

N3K Network Systems, Toronto. Jan 2019 – July 2019

Senior Automation Engineer

Troubleshooting, Debugging and creating API code for Network Automation Tools.

Skills utilized: Python 3, Ubuntu, Bash, Centos, git, REST, HTML5, CSS3, VMware, MongoDB, API, Flash, Django, javascript, java, ansible, powershell, AWS

Onboard customer by implementing Automation Framework and building new workflows.

Debug customer code and also provide solutions for automation in python language and other languages as the customer needs it.

Suggest improvements on Network Architecture to improve automation workflows.

Fix bugs on the python code, create unit tests and commit code to code base.

Verify and validate code in code review for team members.

Validate YAML and JSON config files

Troubleshoot testbed for test cases that fail on the nightly run and resolve it.

Test driven development with Python Unittest

UI Development with HTML5, CSS, React and Javascript

RiverMeadow, Toronto. Sept 2018 – Jan 2019

Python Escalation Engineer

Development, Debugging and Testing on rivermeadow software. Skill Utilized: Python 2/3, Bash, Powershell, Git, Gitlab, AWS, Debian, Ubuntu, RHEL and CentOS Linux, Javascript, HTML, HTML5, CSS, REST, AWS, Azure, bootstrap, VMware, Docker, Ansible, Chef, MongoDB, AWS SNS, Jenkins and others

Successfully added test cases for unit testing in automation of the CI/CD pipeline

Update the pipeline on Jenkins where needed.

Fix bugs on the python code, create unit tests and commit code to code base.

Verify and validate code in code review for other team members.

Validate YAML and JSON config files

Troubleshoot testbed for test cases that fail on the nightly run and resolve it.

Test driven development with Python Unittest

UI Development with React and Javascript

BlueCat Networks, Toronto. Dec 2014 – Aug 2018

Python Developer

Provide Support for Customers on Online portal. Develop and maintain tools for Support Teams for Diagnostics with various data sources. Skill Utilized: Python 2/3, Bash, Powershell, Git, Gitlab, AWS, Debian, Ubuntu, Linux, Google Analytics, Javascript, HTML, CSS, BlueCat DNS/DHCP Servers, BlueCat Address Manager, REST, Flask, Django, bootstrap, VMware, Docker, Ansible, VYOS, PostgreSQL, MongoDB, MS SQL Server, Oracle Database and others

Built python applications or scripts with JSON, CSV or Database (postgres and sqllite) backend for flask web applications or for python scripts.

Create Tools for diagnostics for Support Team to assist customers that reduced troubleshooting time 50% to 90% for the problem diagnosis.

Create Graphics for training materials and also for infographics for stats.

Ran Webinars with Automation of BlueCat Products for customers driving in greater community engagement, which led to customers driving more projects with BlueCat to integrate and automate with Third Party systems.

Converted Development from waterfall style to a Dev Ops methodology for the department allowing efficient and regular releases of tools into production.

Create development in a test driven methodology with python unittest.

Ran BlueCat API Training for Fortune 100 companies as per standards set by the customer and was able to assist in bringing the Technical Support teams initiative for automation faster than planned.

Built 3 hackathons projects with python and JavaScript web applications and won awards 2 times and converted 1 of the project to production within 1 year after hackathon.

Was Project lead for various projects and managed team sizes from 3 to 9 Engineers.

Automated Build, Test and Deployment of Tools and projects with CI/CD tools allowing the process to take from 1 to 2 weeks down to 2 hours.

Ran patches and upgrades on tools used by the support team for S/FTP, Gitlab, web applications and cloud applications making sure everything was up to date and secure.

Provide Data Analysis on Support Cases and Community Engagement with Reports and Dashboards to leadership team which resulting in development of better training for the Technical Support teams and also better engagement with Customers.

Promoted Roles from Senior Technical Support Analyst to Enterprise Support Engineer to Tools Developers due to achieving great performance in Supporting Customers and Producing tools that became critical for rest of Technical Support Team Success.

Architecture Design, Big data tools, Distributed computing principles, Software Development, Testing, Deployment, Multithreading and multi-processing of python code with GIT for version control.

Munjal White Consulting Corp, Toronto. Aug 2014 – Oct 2014

Client Technical Services and Support Analyst

3 months Contract. Providing implementation assistance and consulting on Sage 100 ERP software (formerly MAS90 and MAS200) for accounting, distribution and light manufacturing

Write reports using Crystal Reports, Excel or other tools like Access.

Identify, troubleshoot, correct or advise on operational issues on client’s implementation of Sage 100

Develop documentation for client procedures

Assistance with migrating existing clients to newer versions of Sage 100

Setup Automation for Reports generation and distribution.

Create Custom Reports from Various Datasources including MS SQL server Express, Postgres SQL server and MY SQL server..

Brookfield Asset Management, Toronto. Jan 2009 – Feb 2014

Tier 2 Support Representative

Providing Technical Support to Brookfield Supported users over phone, e-mail, instant messaging, or face to face. Reporting for Incident and Problem management Systems. Key Skills Utilized: MS Office, VB scripting, powershell, MS Excel, Windows Servers and Desktops, Suse Enterprise.

Automated Report Generation for Compliance that was taking 2 weeks to get down to 2 hours.

Successfully completed training on in-house MS SQL databases, extracted data from various data sources, applied Excel functions to transform raw data in business information required for reporting and data analysis purposes.

Automated more than 50 reports for Business and IT Support requirements on Business Objects (with SQL server backend) from manual report generation for regular report for multiple departments for Business and IT Departments.

Provided recommendations for improving existing reporters generation process by pointing out constraints and suggested corrective measure

Wrote SQL queries in Business Objects to test fields for proper migration which reduced time for migration that was estimated down 1 week.

Tested scripts on booklets, and performed troubleshooting during testing phase to provide reports back to the development teams (before re-testing)

IBM Canada, Markham. Jan 2008 – Dec 2008

2nd Level Support Representative- SMS, (1 year contract)

Remote Support for AT&T with installing new and updated software with SMS. Key Skills utilized: MS Office, Windows XP, Internet Explorer, Outlook (2003 and 2007), MS Excel Macro, MS Access, Citrix, Lotus Notes, RDP, TIVOLI Remote Desktop, VBScript, and Active Directory.

Managed failed installation for all automated software deployments.

Provided assistance over the phone, e-mail or remote desktop utility for users.

Maintained PC database for software deployment and asset management.

Formally recognized by the management team for consistently achieving high customer satisfaction.

Specifically selected for a variety of assignments due to demonstrated strong technical skills and adaptability.

Started position was level 1 helpdesk and then was moved to 2nd Level due to excellent performance.

CIBC, Toronto . Jun 2007 – Dec 2007

LAN Administrator (6 months Contract)

Contract Position for 6 months. Provide access and manage access as per company Access Request process and policy. Key Skills utilized Windows Server 2000, 2003. Active directory, MS Exchange 2003, IIS 4, 5, BES.

Process User Provisioning and application access requests using the IMAC process

Cleared backlog of add, moves and changes before schedule deadline as per Remedy Tickets

Provide FTP and folder share access to users using the IMAC process

Create or Update Documentation for Corporate Knowledgebase System

Provide technical assistance to user where access is concerned

Access requests for File Share, FTP server, Active Directory Accounts, Group Memberships, Distribution list creation and updates and BES account creation.

Successfully assisted team with achieving target to reduce IMAC request processing time down in less than 4 months from an estimated 6 months to 1 year.

VOLT Human Resources, Etobicoke. Jan 2007 – Jun 2007

Support Engineer – Exchange (6 months Contract)

Contract Position for 6 months. Provide technical support for Professional and Premium Microsoft Customers with Microsoft Exchange and Microsoft Outlook related issues. Skills utilized Windows Server 2000, 2003, 2003 R2, 2007. Active directory, MS Exchange 2003, 2007. ISA Server, DNS, DHCP, IIS 5, 6, PowerShell Scripting, VB Scripting, VMWARE, Virtual Server,

Assist users from inbound calls or case assigned or e-mail on the support Mailbox.

Keep Support cases up to date for customers with troubleshooting documentation

Update Microsoft in-house knowledgebase with new and updated information

Create test environment in Virtual Server and VMware for testing issue and cases

Assisted users with Outlook Web Access, Outlook anywhere, Outlook, Active Sync and Outlook Mobile Access with Exchange 2003 and 2007

Millennium Care Inc., Toronto. July 2006 – Dec 2006

Help Desk Analyst (6 months Contract)

Contract Position for 6 months. Provide Technical Support to Delloite & Touche Employees for all IT related incidents and problems. Skill Utilized: MS Office, Windows XP, Internet Explorer, Active Directory, Outlook, MS Excel Macro, MS Access.

Provide assistance over the phone or e-mail.

Troubleshoot and resolve technical Incidents with 15 minutes on a call.

Formally recognized by the management team for consistently achieving high customer satisfaction and high resolution rate on incidents

Escalate issue appropriately when required or if the call is longer than 15 minutes.

Expedite major incidents to Operations or Engineering group as required.

Train users with MS Office and Internal developed software when required

Assisted Staff with Auditing and Accounting applications on how to’s and troubleshooting any technical problems or errors.

Ashwin Brothers, Nairobi, Kenya. Jan 2001 – Dec 2002

MS Office Trainer/Accounting Intern

Trained Office staff in MS Office standard edition with MS Word, MS Excel and MS PowerPoint to be primary. Trained users in the age group of 25 to 50 years old. Trained in the use of office applications and tools for auditing and accounting purposes. Intern for accounting and auditing processes and learned how to use Accounting software for Book Keeping and Stock Control System.

Tim Design LTD, Nairobi, Kenya. Jan 1999 – Dec 2002

Network/System Administrator

Solve Hardware and Software related problems with Windows Systems. Installing software. Supervising storage and Furniture Hardware Stock Keeping on PC. Training Staff for Applications such as QuickBooks, and MS Office 2000. Creation and Implementation Customized Stock Control System In MS Access and MS Visual Basic 6. Practised basic Bookkeeping and Accounting Practises. LAN Maintenance Network for 25 Workstations on Windows 2000 Environment. Correspondence with international vendors via e-mail and fax in China, India, Malaysia, Singapore, Europe and other African countries. Automated Payroll calculation on excel allowing accurate time tracking allowing better cost saving. From 2000 to 2002 handled all general accounting and bookkeeping for Tim Design LTD. Handled Bill Payments for utilities and invoicing clients. Managed stock control systems.

Education:

Diploma in Management of Information Systems, IMIS, UK

Certificate in Information Technology, Cambridge University, UK

Certifications:

Intro to Linux, Linux foundation

BCSP, Bluecat Networks, Toronto, ON

ITIL v3 Foundation, EXIM, Toronto, ON

Customer Service, CMC, Toronto, ON

IBM Customer Care, IBM, Markham, ON

Service Excellence (Customer Service), AYCE, Toronto, ON

Course Work, Nipissing University, North bay, ON

Certificate in Web Development and Graphics Design, Toronto, ON

MCSE, MCSA, MCSA Messaging Windows 2000, Nairobi, Kenya

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