ALMA G. INGCO

Bldg.** Al Muntaza, Doha Qatar

Mobile: +974-***-*****

Email: adbaqt@r.postjobfree.com

CAREER OBJECTIVES:

To be able to find a responsible and challenging position in a progressive firm that will utilize my skills and experiences and provides growth opportunities to support to your company’s goal.

QUALIFYING SKILLS:

Focus and well discipline.

Able to adjust in any work environment, can do multi-tasking and very flexible.

Fast learner and eager to gain knowledge and willing to be trained.

Great communication skills.

Outstanding in customer handling

Computer skills {basic}

Ability to work under pressure

Highly motivated

PROFESSIONAL EXPERIENCE:

Salam Studio and Stores

The Gate Mall, West Bay

Nov.01, 2017 up to Jan.13,2020

Customer Service Cum Cashier

To actively practice and participate in providing excellent customer services, constantly exceeding expectations.

Efficient Merchandising and presentation of the stock to valued customer.

Arranged hand over Daily Credit Card Report to authorized representative of the company.

Make sales referrals, cross-sell products and introduce new ones;

Resolve customer complaints, guide them and provide relevant information;

Greet customers when entering or leaving establishments

Maintain clean and tidy checkout areas;

Keep reports of transactions;

Cooperating with all the sales and stock teams in order to reach the store’s targets.

Infinity Jewelz Accessories

Mercato Mall, Dubai UAE

May 2015 to September 13, 2017

Sales Representative Cum Cashier

Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

Responsible for the stocks supplied and displayed in the counters.

Efficient Merchandising and presentation of the stock to valued customer.

Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.

Arranged hand over Daily Credit Card Report to authorized representative of the company.

Participate in Exhibitions from time to time.

Provide Door to Door Service for customers within UAE if required, especially for customers generated from our “ Dial A Watch or Jewelry” and “ Online” Campaigns

Contributes to team effort by accomplishing related results as needed.

LULU International Group (LULU Hypermarket)

Al Karama Dubai, UAE

December 2010 – January 2015

Customer Service Supervisor

Prepare memo for exchange and return goods.

Responsible in collecting delivery receipt and dispending it to the respective section supervisors.

Ensure excellent customer relation and effective service.

Respond to different inquiries request and ordered of our customer.

Make a same paper works for customer service.

Serve as checkout counter clerk.

Handling complaints (from both staff and customers)

Helping with promotional events

LULU International Group (LULU Hypermarket)

Al Muhaisanah Dubai, UAE

September 2004 – November 2010

Cashier

Having good knowledge of the products that are available in the shop.

Maintaining accurate records regarding the sales of services and goods conducted at the shop and ensure that the prepared data is free of any errors.

Act as a communication source between the management and the customer.

Receive cash after purchase from customers. Money can also be obtained through credit cards, check, cash, automatic debits or vouchers.

Calculating the total amount of money transacted for the day.

Resolving the customer complains if there are any

EDUCATIONAL BACKGROUND:

Training: International Computer Driving License

Sharjah, UAE

Year: 2006

Secondary: Naujan Academy

Naujan Oriental Mindoro, Philippines

SY 1990 – 1994

TRAINING ATTENDED:

Accurately analyzing and assessing statistical data.

Telephone Etiquettes

Customers Feedback

Customer Service ( Mission and Vision )

Duties and Responsibilities for Customer Service

DCC ( Dynamic Currency Converter) Training

Fire and Safety First Training

PERSONAL BACKGROUND:

Date of Birth : March 29, 1977

Place of Birth : Naujan Oriental Mindoro, Philippines

Civil Status : Single

Citizenship : Filipino

Religion : Roman Catholic

Language : English and Tagalog

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