• Outstanding listening and communication skills (both oral and written)
• Cross functional team leadership and management.
• Excellent ICT skills (MS Office, SQL, Power BI, OSS).
• Well-versed in recruitment platforms
• In-depth knowledge of human resource and knowledge management.
• Strong risk assessment and management skills.
• Strong ability to communicate and deliver within constraints
• Work cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance organizational effectiveness
• Positively influence others to achieve results that are in the best interest of the organization.
Assess situation to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interest of the organization.
Establish and maintain positive working relationships with others, both internally and externally, to achieve the organizational goals and objectives.
• Understand ethical behavior and business practices, and ensure that my own behavior and the behavior of others is consistent with standards and values of the organization.
Sept 2016- Present Performance Management & Sourcing- Telkom Kenya o Create effective sourcing strategies and connect with passive candidates to secure great talent in a very dynamic and competitive market. o Use multiple sourcing techniques including online database (LinkedIn), employee referrals, internal databases etc to attract the highest quality of candidates and build a consistent candidate pool.
Gaithuma Esther Wahu
Experienced Recruiter with a demonstrated history of working in the information technology and services industry. Skilled in HR Policies, Recruiting, Training, Human Resources, and Human Resources Information Systems (HRIS). Strong human resources professional with strong technical background in Fintech and telecommunications.
o Create recruiting and interviewing plans for each open position and conduct regular follow-ups with hiring managers and HR Business Partners to ensure effective implementation of end-to-end recruitment and adherence to all employment laws and company policies.
Obtain necessary pre-hire documentation from candidates including compensation history, reports confirming prior work experience, academic certification confirmation or other job specific required credentials. o Align the hiring process, beginning with screening applicants and interviewing potential hires, making recommendations, writing offer letters, conducting reference checks and negotiating contracts.
o Drive a consistent on-boarding experience to enhance staff productivity for new hires.
o Ensure positive applicant experience throughout the hiring process. o Solicit feedback from hiring managers concerning quality of hire/satisfaction level and adjust performance/staffing strategy according to the feedback to ensure continued customer satisfaction.
o Maintain appropriate records and recruitment documentation in an organized and thorough fashion.
Jan 2014- Aug 2016 Operations & Performance Management- Egypro E. Africa o
Provide reporting on key sourcing and recruiting metrics by, analyzing and summarizing data and trends relating to hiring source and other recruiting related statistics and information for continuous improvement. o Measure performance using appropriate systems, tools & techniques. o Communicate key activities including progress, risks and issues to relevant stakeholders as defined by the communication plan. o Create and maintain comprehensive documentation throughout. o Manage content on the Company’s intranet site related to recruiting resources and internal candidate application process.
May- August 2014 Intern at Kenswitch, Loita Group
January-April 2013 Intern at Societe Internationale Telecom Aeronautiques. Education
May 2010- Dec 2013 Jomo Kenyatta University of Agriculture and Technology. Course Title BSc Information Technology (IT) Second Class Honors Jan 2005- Dec 2008 Stephjoy High School
Title Kenya Certificate of Secondary Education
19-Nov Project Management 101 Course
Jan-19 Lean Six Sigma Yellow Belt
Jul-17 Huawei Single RAN11.1 GSM,UMTS & LTE Certification April- July 2017: CCNA Routing and Switch Certification. Jan 2005- Dec 2008 Certified Public Accountant Section II Affiliations and memberships
Dec 2016- Present: Young Men Christian Association(YMCA) Nov 2006 – Present: World Scouts Association
Oct 2006 - Present Basic needs Basic Rights Kenya (AMHF, KAWE, and SFK) REFEREES
1 Stanley Ochiobi
Telkom Kenya Ltd
Head of Performance Management
2 Celestine Mwale
Egypro East Africa Ltd
Knowledge of Managed Service telecom operations practice Knowledge sharing and collaboration skills
Delivering results & meeting customer expectations Analyzing
Working with people
Creating & innovating
Applying expertise & technology
Bachelor level, in engineering (IT, Telecom) or
3-5 years’ experience of deploy system test and lead testing team. ISEB/ISTQB software testing qualifications would be an advantage Incident management
You will assist with Problem management
And you will work with Billing operations