Julius I. Dumalos
To be able to work in an organization where I can contribute my knowledge and proficiency for the growth and success of the company.
To further hone my skill within the organization which provides career and self- advancement
Smart Design L.L.C.
Abu Dhabi, UAE
January 2015-September 2019
Issues invoice to customers
Update customer files with issued invoices
Coordinate with suppliers regarding order discrepancies, shipment shortages, and transactional errors.
Initiate contact with vendors/suppliers to check the availability of needed materials
Research pricing information and compare prices and quotations
Ordering and checking resources and purchases for the team
Being first point of contact for the organization (e.g. telephone)
MS Outlook diary management / emails and MS databases via Excel
Devising and/or typing correspondence or other documents for the team
Booking workshops and events and ordering resources / supplies
Assisting in the coordination and delivery of workshops
Assisting in the coordination and delivery of events
Document and assist in the evaluation of events
Provide organizational support to any projects undertaken by the team, as necessary
Respond to requests for information from members of the public and others
Implement, maintain and develop efficient and effective administrative systems
Ensure that all office practices promote the company’s equal opportunity policy
Serves visitors by greeting, welcoming, and directing them appropriately.
Notifies company personnel of visitor arrival.
Informs visitors by answering or referring inquiries.
Directs visitors by maintaining employee and department directories.
Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
Cottolengo Filipino, Inc.
Montalban, Rodriguez, Rizal, Philippines
June 2013 – October 15, 2014
Executive Secretary/Accounts Officer/Administrator
Oversee the imposition of the withholding tax on all payment of honoraria, salaries/wages and ensure compliance to the withholding tax rules.
Secures financial information by completing data base backups.
Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
Documents financial transactions by entering account information.
Perform secretarial and clerical function for the Executive Director
Assist the Director in the operation and administration of the institution
Take charge of the administration, personnel and financial reports
Prepare correspondence, communications and documents
Record all receipts and disbursement of the organization in the book of account
Perform cashiering function, supervise receipts custody and all funds disbursed
Managing diaries and making appointments
Booking rooms and travel arrangements
Preparing and distributing papers and documents for meetings
Dealing with post
Drafting letters and other documents, such as PowerPoint presentations
Maintaining filing systems
Answering the phone and answering queries
Photocopying and printing
Using various computer packages - Word, Excel, PowerPoint Philippine National Bank
April 2012-April 2013
Assistant in New Account Section
Assisting the bank’s staff in processing new accounts
Arranging depositor account’s card
Recording of tax payment of different companies and individual
Answer inquiries regarding checking and savings accounts and other bank related products.
Attempt to resolve issues and problems with customer’s accounts.
Initiate and open new bank accounts.
Explain, advise on and promote bank products and services to customers
Identify bank customers, validate and cash checks.
Accept cash and cheques for deposit and check accuracy of deposit slip.
Perform services for customers such as ordering bank cards and checks.
In charge of providing proper assistance to loan clients, in person and by the telephone
In charge of maintaining and updating loan documents in order to ensure that the bank has opportune and precise financial information
In charge of reviewing guarantee exception reports
He should work to clear exceptions and to ensure that the bank has a right perfected lien position
In charge of generating and reviewing credit documents
In charge of obtaining borrower's signatures for credit closing
In charge of processing customer transfers, such as deposit account and credit transactions
He will receive and process deposits from banking clients
In charge of balancing coin machine and vault
He will assist Customer Service Manager in cash audits
In charge of receiving and processing outgoing transfers
In charge of setting targets and making sure that they are met on time
He must look after the business and individual client financial records
In charge of answering a number of more complex requirement from the clients and in charge of solving these problems.
Crossing Department Store
Quezon Avenue, Philippines
February 2004-February 2005
Sales Representative, Customer Service
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed. EDUCATIONAL BACKGROUND
Bachelor of Science in Business Administration Major in Banking and Finance, 2012, Polytechnic University of the Philippines, Philippines
Diploma in Secondary Education, 2002, Roosevelt College Rodriguez, Philippines SKILLS COMPETENCY
Computer Literate Applications: MS Word, MS Excel, MS PowerPoint, MS Outlook
With effective communication & organizing skills
Strong customer service skills
Can effectively deal multicultural working environment PERSONAL INFORMATION
Born on July 03, 1985
Speak English and Tagalog