Glendon Hadad

**** ****** ***., *******, ** *****

Cell: 732-***-**** E-mail: adbaoa@r.postjobfree.com

Professional Statement

Detailed-oriented analyst with 8 years of banking experience and a key understanding of transaction monitoring and sanctions, compliance, lending, and bank operations. Specialized in managerial operations and gathering consumer account information to analyze information and make key decisions. Expert in the understanding of bank compliance rules and regulations to assist in internal audits and overall operations, while assisting in the development of best practices for business standards.

Areas of Proficiency:

Financial Records and Processing

Staff training and Development

Self-Motivated; Fast Learner

Signature and Imperio

LexisNexis

Analytical and Decision Making

Microsoft Office (Word/Excel/ Outlook/PowerPoint

FISERV

Nautilus

SalesForce

Professional Experience

Investors Bank, Robbinsville, nj September 2017 – November 2019

BSA/AML Analyst

Key Accomplishments:

Analyzed both personal and commercial account transactions to determine whether or not activity is suspicious and requisite of a SAR filing with FinCen.

Assisted in the development, testing, and execution of best practices for BSA analysts and programs.

Applied previous in-branch banking knowledge to assist in making recommendations and suggestive options on activity observed.

Proficient in bank transaction and monitoring systems to prepare proper narratives on low, medium, and high risk commercial and personal account activity.

Identified, analyzed, and escalated unusual activity concerns.

Performed 90-day reviews based on account activity escalated in initial reviews.

Corresponded with internal partners to assist in analyzing account activity.

Analyzed and created Suspicious Activity Report (SAR) narratives.

Performed Enhanced Due Diligence (EDD)reviews on high risk clients.

Proficient in screening OFAC list.

Performed and assisted on special projects such as, look backs, quality control, risk assessments, audits, and policy updates.

Assisted in the on boarding and training of on and off shore analyst.

PNC BANK, Neptune, NJ March 2015 – September 2017

Branch Sales/Service Associate

Key Accomplishments:

Acquired and expanded the branch customer base through a variety of sales and service activities and methods.

Conducted branch based cash and procedure audits.

Processed both commercial and consumer credit applications.

Built relationships with commercial lenders, mortgage officers, and back office representatives ensuring client lending needs are meet.

Applied product and procedural knowledge to identify and resolve customer complaints to drive customer loyalty.

Managed client experience by uncovering opportunities to leverage our branch partnerships.

Trained new-hires prospecting on the phone and profiling clients in person.

TD BANK, Spring Lake, NJ June 2011 – March 2015

Head Teller/CSR

Key Accomplishments:

Assessed customer information and suggest appropriate products and service solutions.

Show clients value and benefits of suggested alternatives and closed sales.

Exceeded individual sales goals by 5%.

Provided leadership, conflict resolution, process improvement and communication for 15 to 20 tellers.

Recruited, interviewed, and trained tellers.

Evaluated teller performance, identified areas of strength and weakness, and improved performance by 10%.

Conducted branch based cash and procedure audits.

Provided daily cash audits to balance total cash of over $500,000, e.g., ATM, Vault, Teller, and Personal Cashier Boxes.

Education & Training

NEW JERSEY CITY UNIVERSITY, Jersey City, NJ 2011-2016

Bachelor of Science, Business Finance and Marketing

Relevant Coursework: Capital Markets & Financial Institutions, International Finance, Managerial Finance, Investment Principles, Consumer Behavior, Marketing Management

Activities

Kappa Alpha Psi, Fraternity Incorporated, Jersey City, NJ 2016- Present

Vice President, Public Relations Chair, and Treasurer of the Rho Alpha Chapter 2016 to 2017.

Public Relations and Fundraiser Marketing Chairman for the New Jersey events from 2017 until present.

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