Courtney Whitman

*** ***** *****, *********, ** *0252 – 770-***-**** – adbann@r.postjobfree.com

Objective

Performance-driven program manager with 5 years of experience in working for local government, 5 years’ experience in project/program management and 20 years of customer service. Demonstrated ability to deal effectively with people in the supervision of staff and team members. Talented in cost and resource management, program oversight, training, and customer support objectives.

Skills

Advertising and Marketing Program’s Events

Event execution from Initiation to closing

Multitasking different projects and program

Cost and Resource Management

Excellent communication

Schedule management

Performance reviews

Strong Leadership skills with a focus on staff development and team building

VLOOKUP and Pivot Table training

Data Analysis using Excel Certificate

CAPM (Certified Associate in Project Management)

Experience

Senior Program Manager

Main Street Program, City of McDonough, GA

Jan 2016 – Mar 2019

Managed all administrative aspects of the Main Street program, including purchasing, record keeping, budget development and some bookkeeping; prepared all reports required by the state Main Street program and by the National Trust Main Street Center, assisted with the preparation of reports to funding agencies; and supervised full time, part-time employees and consultants.

Delegated activities, responsibilities and authority as necessary and supported staff, volunteers, contractors and vendors while retaining responsibility and accountability for performance.

Interacted with customers, city officials and clients to identify business needs and requirements using expert judgement, data gathering, data analysis, decision making and facilitated workshops.

Developed and prepared budget using cisco software. Oversaw and approved expenditures, prepares financial reports in compliance and direction from City Council.

Liaised between the business community and The City via Main Street Program department, facilitated communications and kept appropriate parties updated on project developments.

Spearheaded new Revolving Loan Fund Program to support local businesses and encourage economic growth in community.

Established team priorities-maintained milestone/detailed schedules and monitored project team’s performance using Maestro, an organizational management software that measured activity/milestones.

Kept projects on schedule by managing deadlines and adjusting workflows as needed.

Researched historical data (previous studies and reports) that analyze community resources that developed strategies for achieving revitalization goals. Worked with Community Development Department to develop a preservation plan (Unified Development Code) for the restoration and reuse of historic buildings in the area.

Created downtown promotional events/activities through the planning, design and implementation stages.

Created and presented budget and economic growth data using MS Excel (VLOOKUP and PIVOT tables), spreadsheets and PowerPoints.

Developed and conducted ongoing public awareness and education programs designed to enhance appreciation of the downtown's architecture and other assets to foster an understanding of the Main Street program's goals and objectives. Achieved this through speaking engagements, media interviews and appearances, kept the program highly visible in the community.

Planned and executed meetings to connect organizational representatives, community leaders and stakeholders.

Coordinated daily tasks including business recruitment, office upkeep and inventory maintenance.

Procured additional revenue through grant writing, events and sponsorships

Met with project stakeholders on regular basis to assess economic growth and make project adjustments.

Met and collaborated with city officials and business community to uncover issues, identify applicable solutions and offer guidance in business strategies and community involvement.

Monitored progress of programs, using and applying the Main Street State Office programming documents, program directives, funding documents and other program material.

Controlled resources and assets for Main Street Program department activities to ensure compliance with industry standards and government regulations.

Delivered training for staff and project team development.

Tracked and reported job scope and program results to customers and other stakeholders.

Improved success of program by making proactive adjustments to operations.

Senior Program Manager

Development Authority of Ben Hill County, Fitzgerald, GA

Jan 2014 – Mar 2016

Developed and prepared budget. Oversaw and approved expenditures, prepares financial reports in compliance and direction from the Board of Commissioners.

Delegated activities, responsibilities and authority as necessary and supported staff, volunteers, contractors and vendors while retaining responsibility and accountability for performance.

Managed administrative aspects of DDA programs including, purchasing, record keeping, budget development, preparation of board and committee meeting packets, identifying and securing grant opportunities, preparing grant and progress reports.

Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.

Analyzed existing economic situations relative to business attraction and expansion; reviewed modern techniques for business attraction and retention and negotiated and resolved sensitive and controversial issues; monitored program performance and provided reports to the County Administrator and Board of Commissioners.

Monitored and evaluated the effectiveness of various economic development programs and efforts to spur economic growth.

Kept projects on schedule by managing deadlines and adjusting workflows as needed.

Managed the development and implementation of economic change through retention, expansion, attraction of commerce and light industry and the creation of incentive zone/programs such as opportunity zones, and revolving loan fund program.

Maintained tight production timetables and quality standards to give audiences exceptional offerings.

Procured additional revenue through grant writing, events and sponsorships

Ensure that the DDA abides by all applicable federal, state and local laws and regulations, while maintaining associated records and reporting procedures.

Interacted with customers and clients to identify business needs and requirements.

Program Coordinator

Development Authority of Ben Hill County, Fitzgerald, GA

Aug 2013 – Jan 2014

Tracked all hours and expenses to keep project on task and within budgetary parameters.

Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.

Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals.

Maintained project schedules by managing timelines and making proactive adjustments.

Gathered requirements for ongoing projects and organized details for management use.

Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting products and services.

Coordinated and executed all elements of stakeholder events including logistics, budgets, venue selection, activity planning, transportation and entertainment.

BS Public Policy, concentration in Planning and Economic Development

Georgia State University, Atlanta, GA

December 2011

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