Software Development / Infrastructure Management / Project Management
Results oriented and highly accomplished Information Technology Leader with 16 years of IT experience. Working in fast-paced environments with a proven ability to meet objectives, communicate with all levels of management, staff, customers, and vendors. Core Competencies include:
Proven ability to identifying corporate initiatives and develop departmental Roadmap.
Outstanding Program and Product management skills
Vendors negotiation and management skills.
Solid understand of POS Systems, Warehousing, Manufacturing, and transportation applications.
Identifies KPI and develops accurate reporting to track departmental progress.
Decisive leader, with proven success in team building and establishing lasting relationships from senior executives to end users.
Excels at providing direction and support for cost effective IT solutions and optimizing business processes.
Exceptional understanding of ITIL / Agile & Waterfall processes / Software Development Life Cycle(SDLC) / Change Control Board (CCB)/ Change Advisory Board (CAB) / Project Management/ Program Management/ Product Management
Infrastructure / IT Operations
Managed licensing compliance and cost utilized organization (MS Dynamics, MS Server, MS Office, Dell VMWare, etc.).
Responsible for asset management of all Dell Power Edge systems, IBM E8 & E9 Servers, personal computers, and computer accessories.
Defined IT Policies and procedures for IT Security protocols, PII, SOX and PCI Compliance.
Rearchitected and centralized all systems in a data center with an East Coast AWS Disaster Recovery location reducing potential down time and infrastructure costs.
Replaced all networking configurations with Meraki firewalls and standardized Cisco equipment throughout the stores, warehouses, and Corporate Office.
Managed Internet Service Providers contracts and services for Sally Beauty, CiCis, and Farmer Brothers.
Defiled / Developed / Implemented KACE and ServiceNow ticketing solution for multiple departments.
Implemented ServiceNow solutions (ITSM, CRM, Asset Management, Security, Software Management).
10 years of POS Experience in developing, Implemented and managed POS applications (Xpient, Aloha, Focus, DataPoint, Micros, and inhouse software applications).
Managed 450+ stores for CiCis and 5000 Stores for Sally Beauty/CosmoProf store infrastructures using multiple POS applications, firewall devices, payment terminals, firewalls, network switches, etc.
Responsible for the development and rollout plans for all Retail Systems and software in the stores.
Established reporting protocols for KPIs.
Managed Team Foundation System for managing code and branching system to properly promotion from development, to QA, to Production.
Lead a team to developed Mobile applications for both Hybrid (HTML and Java) and Native (.net, C# and Swift) environment using SQL Anywhere or SQL Server Express databases.
Developed and Support E-commerce webtools in Azure environment.
Defined, Developed, and Implemented B2B and B2C applications.
Standardized all operational, fabrication, transportation and warehousing activities for multiple locations nationwide resulting in the reduction of lost equipment and materials from 28% annually to 2% annually, reduced shipping expenses by 33% and reduced overtime by $1.3 Million a year.
Understood Executive / Departmental IT related objectives, developed and executed IT business plans from Vendor selection through implementation.
Initiated Change Advisory Board and Change Control Board process to align business units with IT Initiatives.
Managed and supported a team of 10 Software Developers, 3 Database Administrators, and 6 level 3 application support technicians to support in-house developed systems and Point of Sale in an Agile environment.
Managed 7 departments and 86 employees responsible for Corporate IT infrastructure, Tradeshow booth fabrication, printing, shipping, custom booth fabrication, warehousing, and tradeshow implementation.
Developed IT Roadmap considering organizational growth, new application requirements, and IT Maintenance.
Determined IT OPEX and CAPEX budget reference IT roadmap and organization initiatives.
Worked with the Executive team to develop strategies for enhancing corporate market position, IT departmental budgeting/forecasting, P&L Analysis, and business process to achieve corporate goals.
Managed IT Contractor / Vendors providing support to system and network infrastructure.
Continual Coaching, Mentoring, Developing employees.
Coached and influenced across the organization to develop their teams for success.
DEVELOPMENT / PROJECT EXPERIENCE
Managed $11M project from Vendor selection, POS Integration and implementation of credit card processing machines for 5000+ stores and 18,000+ POS systems.
Proactively resolved cross-functional communications issue by implementing a ticketing solution for IT, Finance, HR, Legal, etc.
Lead multifunctional groups selecting / implementing an ERP application and vendor to replace outdated corporate system.
Identified organizational gaps between Sales, Designs, Manufacturing, warehousing, and shipping reducing costs, and time to delivery by implementing a customer ERP system.
Upgrade all network connectivity and contracts by various ISP across providing optimal networking solutions in over 500 locations nationwide.
Coordinated, developed, and implemented ServiceNow across IT, Finance, HR, and Legal for 2 organizations.
Negotiated Data Center Contract, then managed the system move and migration of all systems with redundant power, networks, etc.
Provided support for the standardization of networks, applications, and systems for over 500 locations worldwide,
Implemented security applications for single-sign-on solutions, mobile device management, Change Management, Firewall whitelisting, etc.
Collaborated between multinational government, US Government, and US Government agency to provide medical and military training / support to 6 South American Countries.
Managed city infrastructure projects valued over $100m in a hostile environment in a foreign county.
Farmer Brothers Coffee - Northlake, TX Oct 2018 – Jul 2019
Sr. IT Technical Services Manager
TopGolf – Dallas, Texas May 2017 – Oct 2018
Sr. Software and Infrastructure Project Manager
US ARMY – Grand Prairie, Texas Dec 2016 – May 2017
Battalion Executive Office
Cicis Pizza – Coppell, Texas Jun 2015 – Nov 2016
Director of IT
Sally’s Beauty Supply - Denton, Texas Feb 2012 – Jun 2015
IT Retail Systems Manager
U.S. Army – FT. Sam Houston Dec 2009 – Dec 2011
Planning Operations Officer
The Expo Group - Irving, Texas Mar 2006 – Dec 2009
Jira, MS Project, ServiceNow, KACE Tools, MS Dynamics, MS SQL Server, Oracle Databases, PL SQL, Power Builder, Informix, .Net, PHP, C#, HTML, Java, HTML5, PowerShell, MS Word, Excel, PowerPoint, Access, Visio, Team Foundation Server, Visual Studio, Solar Winds, Meraki, SharePoint, Confluence, Okta, Airwatch, SCCM, Carbon Black, Big Panda, Zoom Meeting, Skype, Slack, TeamViewer, PC Anywhere, RDP, Bomgar, MS Dynamics - Nav
B.B.A., Management Information Systems – Texas Tech University, Lubbock, Texas
Six Sigma Green Belt – Villanova University
Secret Security Clearance
Travis Fredricks Foundations - Board Member