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Customer Service Manager

Location:
Qibla, Kuwait City, Kuwait
Posted:
January 13, 2020

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Resume:

Email: adbamn@r.postjobfree.com

CURRICULUM VITAE

INDUSTRIAL EXPOSURE & EXPERIENCE

Al Mudhaf & Al Kulaib Group

https://mkgroup.com.kw/

Kuwait

Restaurant Supervisor May 2019- till Date

Duties & Responsibilities:

Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally

Oversee all front and back of the house restaurant operations.

Analyze staff evaluations and feedback to improve the customer’s experience

Use HRMS system for employee’s evaluation, annual leave, future leave, documents expiry.

Project future needs for goods, kitchen supplies, and cleaning products; order accordingly

Maintain quality control for all food served.

Handling FMC for purchase order, warehouse order and inventory.

Take training regarding personal hygiene and product knowledge.

Co-operate Restaurant Manager to make payroll of employees.

Responsible to make sales report end of the day. Kenilworth Hotel

http://www.kenilworthhotels.com

Kolkata, India

Food and Beverage Executive February2018- March 2019 Duties & Responsibilities:

Customer Relationship Management

Ensuring high quality services to achieve customer delight by extensive interaction with guests and quick resolution of problems.

Focusing on maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements.

SYNOPSIS

Over more than 7 yrs. plus of

experience in Hotel Industry.

Evolve as a prominent Business

Leader through progressive application

of acquired skills acknowledge,

maintaining the highest business and

ethical standards towards achievement

of Organizational Goals.

SKILL SETS

Comprehensive problem solving

abilities, excellent verbal and

written communication skills.

Ability to deal with people

diplomatically, willingness to

learn, team facilitator and hard

worker.

Competent leading and motivating

attitude, while working within a

team.

Understanding the Customer,

presentation & interpersonal

skills.

Basic knowledge in Microsoft

system(Word, Excel)

Knowledge in hotel micros

system and IDS.

SWAGATA KUNDU

Phone: +965-********

adbamn@r.postjobfree.com

Email: adbamn@r.postjobfree.com

Resource Management

Performing regular physical inventories of food & bar supplies, and assesses projected needs; orders all food & bar supplies for daily operation operations.

Conducting hygiene inspections and conveying feedback to operating staff as well as directors’ for gaps in actual versus standardized norms.

Team Management

Managing and monitoring the performance of multi-skilled work force and conceptualizing need-based training programs for their overall career development.

F & B Operations

Handling Food & Beverage, Banquets & Conference and formal dining reservations and coordinating with guests for resolving their concerns/ needs.

Managing all aspects of service management involving ambiance management, in-house banqueting and outdoor catering. ITC Sonar

http://www.itchotels.in

Guest Service Co-coordinator Kolkata, India

January2016 – November 2017

Duties & Responsibilities:

Provide outstanding customer service to improve customer satisfaction and relationship.

Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.

Always greet and welcome guests promptly in a warm and friendly manner.

Assist guest with table reservation and ensure guest are serviced within specific time.

Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

Able to anticipate any unexpected guest need and reacts promptly and tactfully.

Coordinate, analyse and improve customer service functions to meet company goals.

Record transaction/orders in point of sales systems at the time of order.

Check with guests to ensure satisfaction with each food course and beverages.

Responsible for clearing, collecting and returning food and beverage items to proper area.

Maintain cleanliness of work areas, china, glass, etc. throughout the shift.

Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.

EDUCATION

Bachelor Degree in hospitality

management from Golden

Regency Institute of Hospitality

Management under West Bengal

University of Technology from

2006-2009

12th – West Bengal Council of

Higher Secondary Education in

2004

10th – West Bengal Board of

Secondary Education in 2001

PERSONAL DOSIER

DOB: 09-03-1985

Nationality: Indian

Marital Status: Married

Languages Known:

English/Hindi /Bengali

Residential Address:

No 2 Motilal Colony, P.O.-

Rajbari, Kolkata- 700081,

India

Email:

adbamn@r.postjobfree.com

Phone: +965-********

Skype ID: swagata.kundu1

Email: adbamn@r.postjobfree.com

The Oberoi Hotel Dubai, U.A.E

http://www.oberoihotels.com May 2014 – December 2015 Food & Beverage Assistant

Duties & Responsibilities:

Run food from the kitchen to the hall on demand

Assist with food and table prep before the event begins

Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance

Serve plated dinners to guests and respond to requests for beverages, appetisers and other needs

Communicate with catering supervisor as well as other servers and event organisers

Serve alcoholic and non-alcoholic beverages

Clean up venue after event ends and assist with inventory, food storage and other closeout tasks Mastercook LLC Dubai, U.A.E.

http://www.mastercook.ae January 2013 – January 2014 Food & Beverage Assistant

Duties & Responsibilities:

Present menus to patrons and serve specialty dishes at tables as required.

Serve food & beverages.

Process customer bills or payments.

Collect payments from customers.

Check with customers to ensure that they are enjoying their meals and take action to correct any problem.

Communicate with customers to resolve complaints or ensure satisfaction.

Clean tables and counters after patrons have finished dining.

Role silverware, setup food stations and set up dining areas to prepare for the next shift. Whittlebury Hall Hotel & Spa United Kingdom

http://www.whittleburyhall.co.uk March 2010 – July 2011 Management Trainee

Duties & Responsibilities:

Greeting customers, escorting them to seats.

Taking food and drink orders, and serving food and beverages

Answer questions regarding the hotel services, explaining menu items and specials, and offering personal attentive treatment.

Co-coordinating with team workers to plan events, parties etc. The Park Hotel Kolkata, India

http://www.theparkhotels.com December 2007 – May 2008 Industrial Trainee

Duties & Responsibilities:

Worked in close association with different departments in a hotel.

Assist seniors in their daily routine operations.

Continuously learning overall operations of the hotel while specializing in one or two areas.

Learning hotel’s SOP.

Developing personal skills by working different outlets.

Done weekly training with training manager to enhance skills.



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