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Service Developer

Ellicott City, MD
January 13, 2020

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Siva V



Professional Summary:

A Service Now Developer with more than 4 years of general IT experience and have drawn in with executing planning, making, Customizing the applications. Areas of strength include: Development, execution and association of Service Now, Technical execution of Change Management, Incident Management, Problem Management, Asset Management, Service CatLog, Knowledge Management, Configuration Management, Procurement, Oracle E-business applications and a strong inclusion in JavaScript.

•Over 5 years of experience as a Service-Now Developer.

•Good learning and comprehension of ITIL process.

•A Service Now master with understanding on executing end-to-end Service CatLog, Incident and Problem Management, Asset Management, Change Management and Release Management with broad learning on Content Management System and Service Portal.

•Improvement of code for UI Pages utilizing Jelly, UI Actions, Script incorporates, MID Server content incorporate, customer content, UI Policies, Business Rules, Glide Dialog Window, Glide Dialog Form and Processor.

•Involved in managing system configurations, gathering and documenting user and process requirements, Creating and Developing Workflows.

•Created transform maps both automatic field mapping and scripting.


Service Now - Enterprise Cloud IT Tool, BMC Remedy

Web Frameworks and Technologies: HTML5, XHTML, CSS3, Bootstrap, JavaScript, Jelly code, PowerShell Script, jQuery, AJAX, Handlebars, AngularJS, NodeJS

Networking: LDAP, SSO, ITIL, Web Services.

Database: Oracle, MySQL, MS SQL Server, MongoDB.

IDE: Visual Studio, Eclipse, Net Beans.

Methodologies: Agile, Water Fall, SDLC.

Testing: Manual and Automated Test Management using Service Now, IDE.


JUNE - Present

Service now Developer [Allegis Group (Tek Systems), Maryland]

Responsibilities: -

Service Catalog design and workflow design based on the approval and fulfillment process.

Created Order Guides for New Employee and Contractor On boarding, Terminating Employee and Transfer of Employees.

Creates Workflow activities and approvals.

Implement new workflows that use a variety of activities to understand how records are generated from workflows.

Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.

Establish and interact with the configuration management database (CMDB), and manage data with import sets, update sets and transform maps.

Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.

Configure automated process for returning the assets in offboard form.

Implemented Asset collection via Bar code scanner and stored in CMDB.

OCT 2018 – APRIL

Service now Developer [NIH / NIC, Marryland]

Responsibilities: -

Expertise on creation of workflows for Service Catalog items in Service-Now.

In-depth knowledge of the Technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations. Strong experience in JavaScript.

Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases.

Collect, review, analyze, CMDB data and provide best practice documents and deliverables of recommendations to improve CMDB management.

JAN 2018 – SEP

Service now Developer [CFN, Boston]

Responsibilities: -

Administration of service now instances, includes user management, role management, group management.

Create portal, pages, widgets to use in service portal to give access to end users to create requests

Creation of portal page using CMS (Content Management System) and Service Portal.

Development and configuration of service now, includes writing complex business rules, client script, UI policies, access controls.

Management of service now instances including cloning, upgrade, fixing performance issues etc.

Developing email scripts and scheduling the notifications.

Debugging and fixing the common issues such as User access, Visibility etc.

Designed many catalog items out of which few catalog items involve integration using SOAP Web services, Restful API.Collaborated with Technology Service desk and Service Management to evaluate requests to change, customize, and configure service now.

Development of various Service Now applications like Incident Management, Problem Management, Configuration management, Discovery and Portfolio, Project Management & CMDB.

Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now.

DEC 2014 – DEC 2015

Service Now Developer / [IGate, Chennai]


Transformed the application designs into a working application and designed layouts. Developed multi-tier, client/server or web applications used by internal clients. This project includes working on supporting customer issues, enhancing the existing applications and developing and maintaining internal applications which assist application owners and business clients to efficiently manage their customers and analyze the customer data. Implemented Incident management, Catalog management and CMDB from end to end.

Responsibilities: -

The project provides the opportunity to involve in analyzing, developing, testing, and supporting both front-end and back-end solutions that meets the business needs. The organization mainly supports/delivers Java, Java script projects based on business requirements.

●Handled all aspects of the web application including maintaining, testing, debugging, deploying and printing.

●Designed and developed intranet web applications using Java, JavaScript and CSS.

●Responsible for the design of client websites right from the conceptualization stage.

●Implemented dynamic page elements and form error validations using JavaScript.

●Worked on Cross-Browser compatibility and fixed the bugs for several browsers.

●Designed number of HTML forms using the various html form tag, according to the requirement of the end user.

●Used the HTML tables to great effect to achieve page layouts.

●Utilized CSS to incredible impact to configuration to configuration number of pages in a dynamic design.

●Involved in the design and development of Web Services using Java to get data from advice database, real- time cancellations and real-time enrolments.

●Developed PL/SQL Packages, Procedures, Triggers, Cursors and Functions according to the requirement.

Environment Java, HTML, CSS, JavaScript, jQuery, Usability Testing, and SOAP, SQL, web services.


Master’s in sacred Heart University / Computer Science and Technology.

Bachelor of Technology / Computer Engineering, K L University, India.


Certified as Microsoft Technology Associate.

Completed Java Certificate course offered by Visa Computers, Guntur, India.

Completed python programming course offered by BDPS, Vijayawada, India.

Certified as Service Now developer.

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