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Sales Customer Service

Fayetteville, NC
January 13, 2020

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Theresa K. Ring

**** ******* ******, **** *****, NC 28348


Self-motivated individual who possesses initiative; very punctual and detail oriented; a team player with professional work ethic; highly organized requiring little to no supervision; possesses a willingness to learn and to expand responsibilities, with exceptional computer skills.

Work Experience

Administrative Adult Literacy Education ( October 2018-December 2019)

Fayetteville Urban Ministry

Working with adults to help educate the disabilities of some and enhance wisdom and courage to follow your dreams. Anything is possible.

Arranged Incoming Tutor’s by calling and scheduling time and date for Assessment Training for our Adult Students.

Assembled paperwork for each Tutor’s File/Assessed Students on the computer to help log in and perform tasks.

Posted available jobs through NC Works when available. Accountable for cash box for expenses.

Answered the phone and directed calls accordingly. Created Spreadsheet for weekly reports and Assessments.

Reason for Leaving: Contract with NC Works Expired.

Administrative Foreclosure Status Specialist January 2013-August 2018)

Hutchens Law Firm, Ramsey St, Fayetteville, NC 28311

Correlate with Clerk of Courts and Mortgage Companies to ensure foreclosure procedures are accurate and in compliance with State Regulated guidelines. Extensive knowledge of database and spreadsheet software.

Held to the highest standard of confidentiality and ethics/Accurate mathematical computations.

Responsible for composition and presentation of financial reports for both the client and the mortgage brokers.

Accountable for ensuring statistical reports are legally documented for court proceedings

Reason for leaving; Corporate Downsizing

Customer Service Sales Specialist (October 2000-December 2012)

Century Link Communications/Embarq/Sprint, Morganton Rd, Fayetteville, NC 28314

Specialized in training and development of sales teams. Complied with corporate requirements for ethics, sales, support, and customer service orientation. Maintained excellence in sales and attendance. Resolved technical and support issues for customer and corporate entities. Work at home extensive experience.

Four-time Diamond Club Sales Achiever in Consumer Market Group Sales Division of Sprint

Managed and interacted with new hire employees to ensure proper guidelines and training were administered.

Extensive expertise in PC MS Word, Microsoft Windows and Excel Spreadsheets & multi-screen/multi-tasking.

Reason for leaving; Corporate Downsizing

Assistant to Petroleum Controller (August 1996 – October 2000)

Quick Stop Food Mart/Pantry, 301 N, Fayetteville, NC 28203

Effectively completed reports for accounting, and petroleum quality service level checks, and worked as dispatcher for petroleum deliveries while effectively handling data entry and financial reports

Maintained statistical process control of water levels in petroleum tanks; balancing financial reports for 36 stores.

Handled scheduling for petroleum supply via accounting and efficiently maintained accounting reports.

Reason for leaving-Corporate Buy Out

Audit and Accounting Clerk (October 1984 – August 1996

Pizza Hut Corporation, Hope Mills Rd, Fayetteville, NC 28306

Responsibilities included auditing the daily cash register paperwork for 31 Pizza Hut Stores for Corporate Office

Audited all sales profit reports, and responsible for financial records, timesheets and data entry

Accountable for loss control internally and externally

Reason for leaving-Corporate Buy Out


Graduated from Seventy-First High School in 1976/Business Administration and Accounting – Fayetteville Technical Community College (2 years)/Completed in 2001 Basic Management Training, Sales Ethics, and Exceptional Team Communications Skills, Customer Interaction and Escalation Processes @The University of Excellence, Sprint LTD Operations Center, Fayetteville, NC

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