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Customer Service Sales

Location:
Milford, CT
Posted:
January 13, 2020

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Resume:

CAROLINE M. CARTAGENA

*** ******* ***, ********* ** 06708

Tel: 203-***-****

Email: adbak9@r.postjobfree.com

EXPERIENCE:

Knowledge in Incoterms, Export/import regulations, EDI System, US Customs regulations, USDA regulations, FDA regulations, AES (shipper dec) OGA Regulations, NAFTA, CAFTA, DOT, HMR, HTC, TAA, CBP, Supply Chain Management, Purchasing management, Collection/receivables Management, Customer service management. ICC regulations, C-TPAT, UCP “Uniforms Customs and Practices for Documentary Credits” and URC (uniform rules for collection) D&B reports, Dodd-Frank regulations.

EMPLOYMENT:

Ashcroft Inc. Feb 25-2019- Present

Export Control Manager- Contract, covering a person under FMLI program.

Conduct final review for compliance check against product –country matrix embargos and sanctioned countries

Interface with CBP, various government agencies, freight forwarders and business clients for compliance with US export regulations.

Implement and maintain use of red flag list upon notification that an export will occur

Intergrade export compliance language and its responsibility into new contracts, distribution agreements, purchases orders and specific export documentation.

Interact with global affiliates.

Interact with operations, finance, legal and with senior management.

Auditing Export Documentation during in transition.

Amber road screen and Manage DPS report (Denied Party Screening)

Classify the proper HTS and Schedule B codes.

Other project assigned

Duracell- Danbury CT July-2018-Feb-2019

P&P R&D Procurement department – Contract

Supports SAP-based procurement application.

Submit purchasing requisitions on behalf of R&D employees, change PO’s, enter goods receipts, and more.

Training R&D employees through the procurement process and support Regulatory department.

Other projects assigned.

Odyssey Logistics- Danbury- Jan-2018 - July 2018

Traffic & Operation Specialist-Contract

Freight Forwarder- Contract

Worked with the Traffic & Operations Specialist II in helping to coordinate the shipments for individual plant locations or customer service representatives of their account(s).

Processed orders in the Odyssey “Global Logistics Platform” for eventual handoff to the international documentation team for shipment completion.

Helped to obtain correct documentation such as bills of lading, consular and other country or customer required documents for each file and shipment within the customer/company performance metric standards.

Accountable to the Traffic & Operations Specialist II for the timely filing of customs declarations such as AES, and for keeping all status messages updated daily for the account(s).

Other Projects assigned.

Yo-Crunch-Dannon’s Brand- Naugatuck CT July/2016-June 9/2017

Logistics Analyst- Contract

Arranged all the transport of materials to and from the facility.

Created PO’s/ trucks using the production schedule quantities.

Managed transportation grids and schedules for trucking companies.

Work with accounting department to reconcile PO discrepancies.

Participated in conference calls to ensure accurate and efficiency of transportation procedures.

Monitored inventory levels from DC’s and Plants.

Interacted with the demand planning team to identify issues and resolve problems.

Associated with all Dannon’s Distribution Centers.

Other project assignments.

Sikorsky, Stratford CT

Aftermarket Logistics Coordinator- Contract May 30 -June30/2016

Supported the Aftermarket Global Logistics department by processing shipments following company rules and regulations, monitoring deliveries, and maintaining accurate logs of all transportation and goods.

Pre-Departure filings using the Automated Export System (10 - 50 filings per day)

Pre-Departure Filings direct to the Ultimate Consignee.

Multi-modal customs filings.

Non-Licensed filings for Schedule B / Harmonized Tariffs valued over $2.500.00.

Licensed Customs Filings: Obtaining a copy of the License (Commerce / ITAR).

Filed under an Exemption.

Coordinated multi-modal transportation for international customers, including movement of material to Domestic Freight Forwarders in New York, Atlanta, Miami, Virginia, and other domestic locations as defined or directed by Customer Service (10 - 50 per day).

Created Domestic Carrier Labels to Freight Forwarders.

Arranged local transportation to domestic Forwarders via Federal Express (small parcel) Pilot Freight (Bulk) and Scheduled pick-up from XPO locations with freight carriers.

Printed the Bill of Lading from SAP & contacting the Carrier to arrange pick-up.

Communicated with Freight forwarders to address questions concerning pick-ups and deliveries.

Worked directly with International Trade Compliance Department to obtain Schedule B information when Harmonized. Tariff Schedules cannot be used for proper export out of the US.

Harmonized Tariff Schedule Exemption Management.

Mitigated all HTS-related export restrictions.

Created and printed of the required documents for International Shipping / Box Labeling.

Obsession for Handbags, Stratford CT - Contract Nov- 2015-Dec-2015

Nov /2013-July /2014

Online small business

Logistics Coordinator- Trade and Compliance Management – Contract

Helped to coordinate trades events.

Helped to identify Europe easy customs clearance.

Recommended cost savings to ensure expectations in the shipping area for international customers. FEDEX, UPS, USPS.

Helped to build new international customers.

Billed Management.

Managed export shipments.

Other projects related

Cooper Surgical March /2015-June/2015

International Logistics Specialist- Temp Contract

Prepared export documents for customs clearance.

Received invoices via EDI System.

Entry invoice via EDI.

Expedited shipments and communication with carriers like USPS, FedEx, Ups, and DHL to ensure shipments had arrived.

Other project assigned.

Elvex Corp, Bethel CT

Export Logistics Customer Service Manager for Latin American

Managed a team of 4 Nov/2012- May /2013

Managed the whole export/import department, including three people.

Managed inbound/outbound customer calls.

Examined hazardous factors in the workplace involving machinery, job practices, and manufactured materials that could be risky to employees' health and work environment.

Freight bill analysis.

Managed customer’s orders and invoices.

Forecasts and planning management.

Interacted with sales department to identify specific supply chain capabilities and make some sales strategies.

Re-negotiated current Freight LTL.

Improved and developed a supply chain system.

Kept track of invoices and prepared reports to expedite the billing process.

Monitored customer’s shipments and constantly communication about their orders and shipments

Reconciled invoices and shipments activities.

Maintained compliance with prevailing Export Regulations, US Customs Laws.

Ensured the shipments are following the laws and regulations governing the export industry.

NAFTA and CAFTA certificate of origin verification, documentation, and certification included duty drawback, classification (HTS) tariff code. US Customs audit.

Translated catalogs, sell sheets in Spanish for advertising.

Coordinated schedule of shipments with the freight forwarder.

Created new procurement procedures and policies.

Sales Reports.

Other Projects assigned.

Unilever, Trumbull CT Oct/2012- Nov//2012

Logistics Analyst

Consultant- Temporary Special Project

Identified high cost of rail and trucks accessorial charges.

Recommended cost savings to ensure expectations.

Evaluated existing all trucks and railroad freight bills, measurement, reporting, and analysis.

Interacted with Unilever and third-party warehouses.

Managed invoices through EDI System.

Maintained payment systems to ensure the accuracy of trucking freight payments.

Entered freight bill into accounting receivable system.

Dealt with all US Distributions Center.

CSC Sugar LLC, New Canaan CT Sept/2008-Dec/ 2011

Logistics Customer Service Manager- Import/Export

Managed a team of 12

Managed rail, truck and intermodal shipments (25 carriers).

Monitored the customer’s inventory, reconciled discrepancies, and prepared reports.

Monitored inventory levels from our warehouse and third parties.

Processed In-bound and outbound orders via EDI, fax and emails.

Exported documentation (bill of lading, purchase orders and other documents as required).

Coordinated import and export schedule of shipments with the freight forwarder.

Sent daily agent settlements, per consolidation (invoicing).

Negotiated rates and contracts, trucking companies, customs brokers, and overseas agents.

Created policies or procedures for logistics activities.

Supervised staff and oversee daily department activity. Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.

Planned or implemented material flow management systems to meet production requirements.

Established or monitor specific supply chain-based performance measurement systems.

Reconciled invoices and shipments activities.

Oversee and manage tasks and activities of Customer Service Department ensuring timely and accurate response to inquiries, information, and related requests, looking into and processing orders as needed

Resolved problems concerning transportation, logistics systems, imports or exports, or customer issues.

Collaborated with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.

Monitored product import or export processes to ensure compliance with CPB regulatory or legal requirements.

Participated carrier’s management processes, such as selection, qualification, or performance evaluation.

Monitored customer’s shipments and constantly communication about their orders and shipments

Monitored customer’s shipments and constantly communication about their orders and shipments

Prepared and process requisitions and purchase orders for supplies and equipment.

Interacted with US/ international customs inspections and international customers.

Managed the inventory of Mexico, CSC’s US warehouses and third-party warehouses.

Communicated regularly with Sales Department and Accounting Department, to get sales forecast.

Monitored inventory levels to identify low stock conditions and continuously monitored supply demands.

Enforced compliance Mexican Government and private company’s policies and procedures.

Dealt regularly with US customs, USDA, FDA, and Mexican Government for import/export.

Enforced compliance NAFTA, CAFTA, Export/import procedures and documentation.

Measured and report origin dwell times and destination demurrage. Maintain demurrage policies in Rail Track system.

Other projects assigned.

ANSAC (American Soda Ash Corp) Westport CT April /2001-Sept/2008

Logistic Customer Service Manager

Issued and maintaining timely invoices of orders and account receivables through EDI system.

Dealt regularly with International customers.

Interacted constantly with Sales Department and Accounting Department, to get their forecast.

Managed the whole Customer service department..

Interacted with US/ international customs inspections.

Processed all export documentation.

Compliance all of procurement procedures and policies.

Managed and coordinated traffic (Railcars) and vessels.

Measured and reported origin dwell times and destination demurrage. Maintained demurrage policies in Rail Track system.

Contacted foreign companies to verify the proper merchandise has been delivered. Exported documentation (bill of lading, purchase orders and other documents as required).

Provided a monthly service departure schedule.

Sent daily agent settlements per consolidation (invoices).

Issued Letter of Credits and interacted with International banks.

Monitored the customer’s inventory, reconciled discrepancies, and prepared reports.

Coordinated schedule of shipments with the freight forwarders and Customers.

Communicated with port agencies and ships regarding shipment arrival.

Interacted and dealt with US Dept. Commerce, US Customs and International Customs.

Created and monitored purchase orders in the Procurement system and all associated activities up to pay to the supplier, including the resolution of performance and delivery issues.

Resolved problems concerning transportation, logistics systems, imports or exports, or customer issues.

Collaborated with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.

Monitored product export processes to ensure compliance with regulatory or legal requirements.

Located vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales.

Participated in carrier management processes, such as selection, qualification, or performance evaluation.

NAFTA and CAFTA certificate of origin verification, documentation and certification.

Ensured export control requirements, government contracting processes.

Other projects assigned

CONNECTICUT POST NEWSPAPER- Bridgeport CT Dec /1999- March/2001

Credit, Collection and Billing / Customer Service (supervisor)

Reconciled daily invoices.

Supervised staff daily activity.

Reconciled memo vs. asset billing & reconcile to customer statements.

Reconciled of A/R records.

Monitored customer chargeback, worked with the controller on numerous projects both related and unrelated to receivables.

Approved or rejected credit by analyzing the customer’s application.

Dealt with Connecticut’s Government contracts.

The verified financial status of assigned accounts, recommend action.

Acted on delinquent accounts by examining pay practices of customers working with other departments within the company to protect the receivables and prevent delinquent accounts.

Worked closely with marketing/sales department to ensure common goals are met.

Approved credit lines within the accepted authority and recommend others to Credit Director for those over authority by evaluating customer records, purchase.

Reviewed monthly general ledger reconciliation accounts.

Other projects assigned.

THE SHELL COMPANY OF PUERTO RICO- SAN JUAN Jan/1994- July/1999

Logistics, Sales /Credit Customer Services Supervisor

Managed inbound/outbound customer calls.

Processed orders and deliver via (pipeline, barge, and truck).

Prepared sales report and new customer evaluation forms.

Prepared proposals and contracts for new accounts receivables.

Arranged for pre-shipment inspections as needed.

Communicated with port agencies and ships regarding shipment arrival.

Credit reviews, enforcement of credit lines and procedures.

Prepared the quarterly A/R reserve analysis. Recommended improvements to the existing workflow and then implemented approved changes.

Interaction with customers, lawyers, and senior management.

Dealt with international banks and brokers.

Responsible credit and collection.

Worked with customers to identify and resolve short payment issues, perform credit and financial risk analysis using credit reporting agencies and financial statements as well as authorizing credit limits.

Prepared purchase order and billing.

Handled and processed exportation of oil and lubricant.

Contacted foreign companies to verify the proper merchandise has been delivered.

Designed graphics and prepared reports for meeting presentations.

DIRECT MARKETING AND MEDIA GROUP, SAN JUAN, P.R Mar/1990- Nov/1993

Customer Service Manager /Citibank Corp

Credit Manager/Santander Bank P.R.

Managed team of 15

Supervised and assigned duties to employees.

Managed inbound/outbound customer calls.

Built and recruited an effective sales team.

Handled billing, accounting, and budgets.

Managed budget project.

Processed credit applications.

Phone interaction offered customers credit cards and other bank products.

Led the approval of all loans, derivatives, fax repossessions and cash trading transactions.

Analyzed loans and credit applications of commercial Mortgage.

Dealt with international banks, lawyers, brokers, and customers.

Exposed management and country ratings reports, (risk management).

EDUCATION:

UN&Z N.Y. Jan/2002

Export/Import Operations

Included ITAR, NAFTA, CAFTA, EAR

UNIVERSITY OF PHOENIX Oct/ 2002

Commercial bank credit training program

HOUSATONIC COMMUNITY COLLEGE Aug /1999-Jun/2002

Finance Management

CONTINUE EDUCATION – Marketing Management 1991-94

Course in Citibank-Quality Improvement and Commercial bank credit training program.

COMPUTER SKILLS: Windows 2010 Microsoft Word 10.0, PowerPoint 10.0 AS400 system, JD Edwards System. Microsoft Access, Great Plains, SAP, ERP system, MRP system. D&B (Dun&Brastreet) IVR System, CRM System

Bi-lingual: Spanish and English



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