Customer Support Representative with Management Experience
Jackson, MS 39211
To be instrumental in the success of an organization with challenging initiatives that can utilize an individual possessing strong business knowledge coupled with strong leadership and management skills.
Authorized to work in the US for any employer
Customer Account Executive
Entergy - Jackson, MS
September 2019 to Present
My responsibilities are being able to work in a high volume inbound call center answering clients questions regarding their electrify bills, payments plans and scheduling for new services. Ensuring clients accounts and billing information is up to date and making any changes necessary. Required to meet and/or exceed exceptional customer service commitments while satisfying clients needs in a timely manner.
Customer Service Representative
MTM - Jackson, MS
February 2019 to May 2019
To answer inbound calls for medical healthcare clients needing to make arrangements for transportation to and from medical appointments/visits. Also to make outbound calls to transportation companies in the clients area to check for arrival time. Production Technician
Nissan North America - Canton, MS
June 2015 to August 2018
Being able to work diligently in a fast paced factory style environment. Every department is broken down as managers. supervisors, and lead technicians, which are usually on the running line for extra hands on the deck. Each department constructs a close knit team that inspects vehicles from the beginning of each department until the finish or what is called "Predelivery". With my position I was to prepare units by inspecting them with using hand/ eye techniques to find imperfections and to correct by sanding or cutting down defect. Then to wet sand over and dry down to prepare units for our priming/painting robots for the next department. Customer Support Representative/Credit Services
Saks Fifth Avenue - Jackson, MS
March 2014 to December 2014
My responsibilities are to utilize the appropriate techniques to encourage a good client relationship and enhance the experience for inbound telephone orders as well as billing inquiries. Required to meet or exceed customer care commitments, research and follow-up of issues for clients. Display integrity and 100% discretion when working with confidential and sensitive information due to our high end clientele. Serve as the expert to the customer by discussing and handling product, service and policy/ procedure inquiries, order inquiries, and other miscellaneous inquires as well as client complaints or requests which are related to other departments.
Sales Support Representative
AT&T Mobility - Ridgeland, MS
May 2010 to June 2013
My responsibilities are to perform all accounts payables and accounts receivable functions, ordering, shipping, receiving, organizing, and merchandising inventory. Perform monthly inventory audits and reconcile discrepancies. Ensure that all clients' bills are up to date and that all funds are recorded. Market the services of the company. Negotiate to close sales. Train consumers on product knowledge and technical knowledge while maintaining excellent customer service skills. Assists customers with the purchase of AT&T products and services, features, accessories and bill payments. Answers inbound calls and assists sales representatives. Processes paperwork and performs other duties as assigned by management. I am also responsible for selling and offering all products and services offered by AT&T. Customer Service Representative
Comcast Advance Solution Center - Madison, MS
April 2010 to May 2011
My responsibilities are to deliver world class customer service and build customer satisfaction and loyalty. Provide effective and timely resolution of a range of customer inquiries. Strive for one-call resolution of customer issues. Complete ongoing training to stay abreast of product, service and policy changes. Strike a positive and cooperative tone with both customers and coworkers. Demonstrate best judgment in the disbursement of adjustments and credits. Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities. Sales Support Manager
Alfred Angelo Bridal - Ridgeland, MS
January 2009 to May 2010
My responsibilities were to manage daily opening tasks such as, reading and responding to company emails, banking, and all daily activities of operational sales. Handled and resolved more complex customer requests or complaints. Over saw workflow of all business processing including preparation of reports, charts, and other statistics to support and direct the sales department. Initiated and tracked orders to completion. Assisted with budget management to ensure expenses meet target goals and training of new hires. Responsible for purging and managing files in accordance with company policy to generate and maintain steady flow of business. Solely responsible for receiving and processing daily shipment of merchandise which involved communication with clientele. Developed and implemented promotional events and interacts with external dealers to increase sales volume. Performed cashier duties (i.e.-placing orders, printing contracts, and processing immediate purchases). Assisted in mark- ups, markdowns, and sales floor appearance. Served as a liaison between corporate marketing and bridal shows. Ensured that supplies and stock are replenished accordingly. Administrative Assistant
Region 8 Mental Health - Canton, MS
April 2009 to August 2009
My responsibilities were to provide administrative/secretarial support for various departments/ divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries. Upgraded all offices filing systems and created a systematic and reliable computerized customer database. Established, maintained, and updated files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports. Sorted, reviewed, screened, and distributed incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries. Coordinated and performed a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to- day administrative and operational problems
Rhoden Lacy & Colbert - Flowood, MS
February 2009 to April 2009
My responsibilities were to file court filings and preparation of legal documentation, scheduling appointments, answering telephones, and heavy filing. Ensured that all clients' bills are up to date and that all funds are recorded. Carried out various tasks and duties as assigned by the lawyers and paralegals. Operated desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings. Seasonal Sales Support Representative
AT&T Mobility - Jackson, MS
September 2008 to February 2009
My responsibilities are to perform all accounts payables and accounts receivable functions. Ensure that all clients' bills are up to date and that all funds are recorded. Market the services of the company which include, but not limited to the development of new account prospects through networking, referrals, and cold calling. Negotiate to close sales. Train consumers on product knowledge and technical knowledge while maintaining excellent customer service skills. Decipher customers' problems and issues with strong sales analysis and reporting skills. Manage cashiering activities in areas of purchasing, returns, exchanges and large money deposits while enforcing company policies. Education
Associate of Arts in General Business
Holmes Community College - Grenada, MS
Bachelors of Business Administration
Mississippi State University - Starkville, MS
• Customer Service
• Customer Support
• Call Center
• Medical Records (2 years)
• Business Management (2 years)
• quality assurance
• Quality Control
• Machine Operator
• Data Entry
• Account Management
Certifications and Licenses
A highly equipped administrative assistant with a 60 wmp typing speed and experience in performing a variety of administrative and staff support duties for a specified department, which require a range of knowledge and skills of organizational procedures and policies; directing and assisting visitors, and resolving administrative problems and inquiries; composing, editing, and proofreading correspondence and reports, and preparing a range of administrative documents.
• Over five years proven successful work history. Consistent achievement in surpassing regional and/or individual unit profitability and expansion goals. Remarkable ability to communicate effectively, both orally and in writing. Excellent ability to gather and analyze statistical data and generate reports.
• Proficient in handling administrative and statistical/financial report analysis responsibilities associated with sales program management. Develop and promulgate aggressive long/short term goals, and act as point person with senior management to ensure commitment to and alignment with corporate game plans.
• Adept in current sales closure and customer service techniques to solidify professional client relationships, effectively utilize promotional/advertising/marketing tools, and ensure win/win relationships with all client constituencies throughout the business transaction.
• At ease in environments requiring independent decisions, "out-of-the-box" solutions for emergent technical or logistics problems, and meticulous attention to customer satisfaction. Detail-oriented assistant focused on doing it right the first time, every time.
• Technically skilled in current PC technologies including cross-platform expertise (Win/Mac), word processing, database management, spreadsheet and presentation software packages. Above average proficiency in Microsoft Excel, Microsoft Word, PowerPoint, Lotus Notes, Great Plains Accounting software, Jonas Business Management Software, Macromedia Studio Flash, Adobe Dreamweaver, Illustrator, Photoshop, and Internet Explorer.
Highly developed communications, interpersonal relations, and organizational and multi-task management skills. Dedicated, hard working, and self-motivated team player and builder. Operating Systems - WIN 95/NT/2000/XP/VISTA, Productivity Suites - Microsoft Word, Excel, PowerPoint, Microsoft (95, 98, 2000, XP, Vista, Server Edition 2003, and 2007), SAP(Management System Parameter) Multiple Email Applications, Micro Computers- IBM pc, Dell, Compaq, Hewlett Packard, Lotus 1-2-3, WordPerfect, Windows, Database, Spreadsheet, Great Plains Accounting Software, Jonas Business Management Software, Macromedia Studio Flash, Abode Dreamweaver, Illustrator, and Photoshop.