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Customer Service Manager

Location:
Lagos, Nigeria
Salary:
100,000
Posted:
January 13, 2020

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Resume:

OZEKHOME SOLOMON FRANCIS

** **** **** ******, **********, Surulere, Lagos

Tel: 070********

Email: adbajz@r.postjobfree.com

CAREER OBJECTIVE:

To contribute substantially to the management of business operation in a highly challenging environment with a world class approach to business especially in customer satisfaction and employee development also adding value to the organization.

SKILLS AND ATTRIBUTES:

·A decision and Playmaker

·Working with analytical mind in details

·Can work with minimal or no supervision

·Ethical, knowing and being able to perform conscientiously and morally.

·Committed to developing a bright career.

·Eager to challenge self-limit

·Self-discipline, independent and initiative.

·Willingness to learn.

·Excellent in interpersonal and communication skill

·Strong negotiating power.

BIOLOGICAL DATA:

Date of Birth: 24th February 1991

Sex: Male

Marital Status: Single

Nationality: Nigerian

State of Origin: Edo State

Local Govt. Area: Etsako East

ACADEMIC QUALIFICATIONS

Chartered Institute of Personnel Management - In View

National Youth Service Certificate - 2013

University of Lagos B.Sc. Actuarial Science (2nd Class, Lower Division) - 2012

Soltabaj College Lagos - West African Examination Council Certificate - 2003

Atara Health Centre Primary School - First School Leaving Certificate - 1997

WORK EXPERIENCE

SWIFTTHINK LIMITED. . . March 2018- till Date

POSITION HELD. - Content Developer/Lead Sales

JOB DESCRIPTION

Content development on Social Media

Devise an advertising campaign that meets the client's brief.

Meeting and liaising with client to discuss and identify their advertising requirements;

Developing 'pitches; to try and win new business for the company

Monitoring the effectiveness of campaigns

FEMINIK LOGISTICS LTD March 2017 - 2018

POSITION HELD - Branch Manager/Lead Sales

JOB DESCRIPTION

vResponsible for securing new customers, and maintaining and developing existing accounts.

vMeet and exceed target set in terms of contributing and generating revenue for sales department

vConduct and report minimum number of sales leads set by the management and transform a minimum of those into revenue generating business.

vRegularly visit existing accounts validating our service levels and develop new revenue streams

vFollow up on customer communications in a timely and professional manner.

vSupport Customer Service and work closely with Operations and Documentation on the execution of customer service contracts.

vAssimilate market information and take part in the overall business development through weekly / monthly sales meetings.

Accountabilities

Met and exceeded revenue targets set.

Created and developed revenue on existing accounts.

Maintained customers profile reported follow-up on leads.

ACHIEVEMENTS

Signed 2years contract with FBO's Forever Living Products generating N500,000 Naira weekly revenue.

Became the branch manager at trade fair generating 5,000,000 monthly.

Negotiated contracts with LACASERA, CHIVITA, DUFIL generating great income for the company

MUTUAL BENEFIT ASSURANCE LAGOS - February 2015 - 2017

POSITION HELD Marketing Executive

JOB DESCRIPTION

·Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

·Calculate premiums and establish payment method.

·Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.

·Confer with clients to obtain and provide information when claims are made on a policy.

·Customize insurance programs to suit individual customers, often covering a variety of risks.

·Develop marketing strategies to compete with other individuals or companies who sell insurance.

·Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.

·Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.

·Explain necessary bookkeeping requirements for customer to implement and provide group insurance program.

·Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.

·Install bookkeeping systems and resolve system problems.

·Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.

·Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.

·Perform administrative tasks, such as maintaining records and handling policy renewals.

REFEREES:

FRANKLIN OZEKHOME

HEAD, GROUP STRATEGY & DEVELOPMENT

INSIGHT REDEFINI

080********

BLESSING OLOYE

SENIOR DEPUTY MANAGER (BRANDS)

SWIFTTHINK LIMITED

070*******



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