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Project Manager

New York City, NY
January 13, 2020

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Neha Multani

Ph: 917-***-****


Senior Business Analyst with 8 years of experience of requirement gathering and documenting along with project management, process improvement & organizational change management

Served as a key liaison between business and technology to analyze business and technical requirements and helped define the best solution, keeping the long-term goal in mind

Created and maintained user stories to assist with the development of new systems in the company

Highly proficient in writing User stories, creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc.

Helped craft a Project Charter and RFP by collaborating with senior business executives and technical architects resulting in an expedited approval of project time lines, resources and scope

Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives

Experience following the QA Life Cycle, which includes designing, developing, execution and documentation of test cases, automated test scripts and test plans.

Skillful in all commercial and personal lines of business home, auto, excess liability, inland marine, and excess flood

A systematic understanding of the Software Development Life Cycle including but not limited to the various concepts such as requirement gathering, experience in the development of client-server and web-based Applications

Proven expertise in creating test plans, UML diagrams, flowcharts, screen mockups and systems requirements specifications.


SDLC PEGA BPM, Agile (SCRUM), Waterfall, RUP

Tools MS Project, MS VISIO, SharePoint, JIRA, PRPC, Azure DevOps

Testing Tools QTP (Quick Test Pro), Quality Center (QC), JIRA (Defect Tracking)


City University of New York at Hunter College, 2010

Master’s in Public Health

State University of New York at Stony Brook, 2007

Bachelors in Health Sciences


Six Sigma Yellow Belt Certified

Professional Scrum Master Certified I (PSM I)

Agile Certified Practitioner ( PMI- ACP) – In progress


Campaign Finance Board, New York, NY Feb’ 18- Present

Senior Business Analyst/Scrum Master


Create an online registration portal for the Political and Candidate Committees wishing to register with the NYC Campaign Finance Board.

Coordinated and encouraged participation from team members in scrum ceremonies, including backlog refinement, sprint planning and review, and retrospective, and long-term planning exercises

Provided detailed analysis resulting in clear, concise and unambiguous system requirements and documented detailed user stories that covered all various aspects of the online application.

Work as a Proxy Product Owner to maintain a Product Backlog for item of high priority for the development team to focus on to produce working increment of product in Azure DevOps

Owned sprint schedules from the planning to the implementation stages with agile/scrum best-practices, with an emphasis on continuous improvement

Served as a liaison between Business Users / SMEs and developers to ensure proper documentation of the business application requirements and technical specifications in order to produce comprehensive function requirements.

Planned and lead the execution of the systems test and user acceptance test phases of the system implementation while coordinating the activities of project team members

Identified areas where process, technology, development of new systems or enhancements to existing systems and/or integration solutions lead to increased efficiency and productivity.

Visiting Nurse Services of New York, New York, NY Aug’ 17- Jan’18

Vendor Management Specialist

Manage relationships with both new and established vendors, including but not limited to customer service, claims processing, enrollment, medical management, credentialing and grievance and appeals

Served as the subject matter expert and point of communication including coordination with all internal business units for all issues related to the VNS Delegated vendors

Follow up on and facilitate communication between vendors and CHOICE business units to identify and resolve issues and concerns, as well as to identify opportunities for improvement.

Resolve invoicing issues in Aspen with Accounts Payable and Finance

Responsible for “end to end” contract management which includes performing all pre-contractual and implementation activities, development of contract performance standards and associated penalties, root cause analysis, facilitating monthly invoices and payments, and ongoing monitoring / oversight.

Coordinates system enhancements and process improvements resulting in savings and associated efficiencies. This includes assisting in the development of cross functional teams and coordinating with IT and other areas to implement identified enhancements

NYU Langone Medical Center, New York, NY Mar’16 – Jul’ 17

Project Manager/Business Analyst

Project 1: Optum One and CDR

The project focused on making a smooth transition of CDR tool from Optum One to manage patient claims and data more efficiently.

Project 2: Patient Matching

Create and maintain project roadmap to include various payer claim /attribution/ eligibility files in the patient matching process of NYU for including patient information in the EMR.

Project 3: CIN Overall Program Management

Liaison between the vendor (Optum One) and NYU Executives/business owners to manage project expectations, vision and changes.

Effectively track and communicate the project status and metrics while supporting the creation and improvement of processes, procedures, and tools

Collaborated with various departments to identify, document and communicate business needs and provide IT solutions.

Created Requirement Traceability Matrix to record the relationship of the requirements to the design,

development and testing phases

Analyzed business and data requirements and helped define best solutions, keeping long term goal in mind

Prepare documents to define and communicate project timeline and tasks for each team involved in the program

Develop thorough understanding of Care Coordination initiative and analytics requirements of various teams to develop a streamlined project plan using MS project and MS Visio

Create Test Plans for validation of the data repository of Optum One with NYU EMR, Payer claims data and HIE data

Extensive knowledge of Benefits Management: Work with Managed Care team to understand costs and numbers of pharmacy claims to get them populated in Optum One.

Cushman & Wakefield, New York, NY Oct ‘14– Jan ‘16

Senior Business Analyst

Project 1: Global Template Tool (GTT) is an ambitious redesign and complete rewrite of a 10 year old system called Appraisal Builder (targeted to US users) to modernize the architecture, enhancing the tools, implementing new features to create a global platform.

Project 2: Implement an information management solution to better retrieve and store information electronically

Created and documented application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed.

Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed.

Assist programmer with the development of technical documentation of existing and future applications.

Performs feasibility analysis, scopes projects, and works with the project management team to prioritizes deliverables, and negotiate on product functionalities.

Creates detailed Business Requirement Document (BRD) and translate it into functional specifications.

Provides analytic support by coordinating data extraction from various databases and data interpretation.

Partners with development and analytic teams to provide reporting on software solutions.

Participates in Integration Testing and User Acceptance Testing (UAT) and Functionality Testing.

Emblem Health, New York, NY May’13 – Jul’ 14

Senior Business Analyst

Worked on a team of four business analysts to assist Emblem Health comply with directives from the NY State Department of Health that mandated reporting and documentation regarding patients enrolled in Managed Long Term Care (MLTC) programs.

Led a team of 4 business analysts who were responsible for strategizing the requirement gathering from the State, Emergency Medical System, and Emblem Health for performing gap analysis and end-to-end coordination.

Conducted JAD sessions and document requirements by interacting with the stakeholders to prepare a detailed Business Requirement Document.

Helped craft a Project Charter and RFP by collaborating with senior business executives and technical architects resulting in an expedited approval of project time lines, resources and scope

Created, analyzed, and transformed business requirements into Functional, System, and Business Requirement Documents, User requirement Specifications and Technical Requirement Documents.

Communicated with development teams to make sure high-level requirements were translated into specific use cases; worked hand-in-hand with business and technology to validate the deliverables associated with the use cases.

Created Requirement Traceability Matrix to record the relationship of the requirements to the design, development and testing phases.

Performed risk analysis and impact analysis to various systems as part of the project.

Provided weekly updates to the key project manager and IT Lead by creating and facilitating JAD sessions.

Horizon Blue Cross Blue Shield, NJ Jun’ 12 – May’13

Sr. Business System Analyst

Horizon BCBSNJ was in the process of migrating member information from their legacy system to their new platform. The project involved thorough analysis of the migration data and the new platform. As a way to centralize product information on a unified platform, Horizon had upgraded their Central Product Library to ensure a single and consistent truth for health and prescription drug products.

Interacted with the stakeholders to get a better understanding of client business processes and accumulated the business requirements into a System Requirement Document.

Developed Document of Understanding for SHOP / Small Group setup and maintenance.

Performed gap analysis on the source XSD layout to the canonical data model.

Documented, coached, and elicited business requirements from subject matter experts by writing user stories resulting in a clearer, more detailed and more complete understanding of project deliverables.

Assisted in documenting existing processes, supported business requirement documents, analyzed business requirements, and developed the requirements traceability matrices to trace them back to the technical requirements.

Created various types of UML Diagrams: Use Case, Activity, Class and Sequence Diagrams, to model the business use cases, business activities, business entities and business workflow and the interaction among them.

JetBlue Airways, New York, NY Jan’11 – Jun’ 12

Sr. Business Systems Analyst

Project: Develop a JetBlue Mobile application to provide customers the access to flight information via smart phones.

Interacted with the stakeholders, business users and subject matter experts to get a better understanding of business processes of new smart phone application.

Responsible for preparing Business Requirement Document (BRD) and then translating into functional specifications and test plans.

Used Agile Scrum methodologies, in which tasks were performed in sprints, and managed the project efficiently to write user stories, analyzed the Iteration Burn Down charts and reviewed defects

Conducted meeting sessions with business users to gather business requirements.

Worked closely with business users to understand Graphical User Interface requirements and articulated those requirements through Wire Frames to the application developers

Managed workload and schedules and coordinated status review meetings with project managers, business managers and team members.

Created various types of UML Diagrams: Use Case, Activity, Class and Sequence Diagrams, to model the business use cases, business activities, business entities and business workflow and the interaction between them.

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