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Manager Project

Colorado Springs, CO
January 13, 2020

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Kenneth T. Kinzer, CSM

**** ******** *****

Colorado Springs, CO 80920


Senior Project Manager / Certified Scrum Master / Systems Analyst

Senior PM/CSM/Business Systems Analyst with over 33 years of experience in agile & waterfall software Development. Proven results-oriented PM and expert communicator with a proven ability to lead, mentor, and effectively guide projects through all phases of the SDLC.

-Agile Scrum Master experience in the areas of Network Alarm automation/ticketing, Unified Tasking Engine, VOD interface & content Development, and the implementation of NOC process efficiencies

-Waterfall experience includes Program Management for Alliance partners, VoIP Product Development, IT Release Management, Test Leadership, Network Engineering, Billing systems, and OE/Order Provisioning systems Dev/Test


APEX Systems @ Wells Fargo Enterprise Information Technology Colorado Springs, CO 80920 01/19 – present

Job Title: Software Test Coordinator/PM

Coordinate software testing, create testing artifacts (Test Plan, Test Strategy, Final Test Results), and provide Test status across multiple IT Development & testing organizations in agile, waterfall, and hybrid SDLC environments

Randstad Technologies @ Verizon Enterprise Services Colorado Springs, CO 80919 07/16 – 12/18

Job Title: Systems Analyst/Project Manager – VZ Network Operations & Engineering (Alarm Management)

Collaborate with Agile Development/Test teams for Backlog Grooming, Sprint Execution, and evolution of the Agile process in the Verizon Production Network Monitoring Tools area of the business (IT/Engineering)

Create Development user stories/epics in JIRA by gathering NOC user requirements for alarm surveillance & alarm automation. Manage Backlog and lead Sprint Planning activities. Assist in software test validation of Dev stories

OTSI/Ericsson @ Verizon Enterprise Services Colorado Springs, CO 80919 07/15 – 06/16

Job Title: Technical Project Manager – IP Tollfree & IP IVR platforms

Directed a project team of Network engineers, Designers, Developers, and Testers to define, construct, test, and deploy software & hardware Releases to a global commercial network used by wholesale & retail customers

Facilitated recurring calls, tracked action items, constructed project schedules, identified external dependencies, gathered LOE across groups, monitored spend across departments, and delivered executive management reporting

Coordinated software/hardware deployments to production environment with QA and Operations support teams

Bridgeview IT Consulting @ Charter Communications Greenwood Village, CO 80111 02/15 – 06/15

Job Title: Agile Scrum Master/Project Manager – Software Engineering Video-on-Demand (VOD) platform

Certified Scrum Master directing two agile development/test teams in Video-On-Demand platform development

Lead daily stand-up’s, created user stories in JIRA, tracked development & test progress, hosted sprint kick-off meetings, planned sprint contents, created management reports, and monitored team velocity on an on-going basis

Artech Information Systems @ Verizon Enterprise Services Colorado Springs, CO 80919 02/13 – 12/14

Job Title: Agile Project Manager (CSM)/Infrastructure Project Manager – Provisioning Systems

Directed an agile development team constructing a unified portal & shared tasking services for automated circuit provisioning (new UI/UX). Organized and planned sprints, test cycles, and Production implementations. Created the team SharePoint site & served as the SharePoint administrator and information radiator for the global matrixed team

Coordinated sprint test execution & test defect resolution; provided updates to Exec Management on a daily basis

Crossfire Consulting @ Verizon Enterprise Services Colorado Springs, CO 80919 06/12 – 01/13

Job Title: Program Manager – Systems Consolidation

Managed an enterprise program spanning 4 IT VP’s aimed at decommissioning approximately 200 applications and supporting hardware in 2012 resulting from a series of company consolidations. Facilitated daily meetings with IT Architecture & systems POC’s to monitor deliverables & track decommissioning activities against the corporate Systems Consolidation roadmap. Assisted in the creation of the pro-forma systems decommissioning roadmap

Developed costing spreadsheets, gathered systems impact assessments, and obtained funding approval for IT organizations for on-going Capital Development plans for short-term and long-term capital project initiative

ECS Team Consulting @ Comcast Cable, Inc Englewood, CO 80112 10/11 – 05/12

Job Title: VoIP Project Manager – CEMP Mediation Platform

Managed IT projects by directing Development, Test, Operations, and Business users throughout the SDLC phases

Facilitated JAD sessions/recurring meetings; packaged projects into Releases, and led issue resolution across team

Experis Consulting (Comsys) @ Cricket Communications, Inc. Greenwood Village, CO 80111 05/10 – 10/11

Job Title: Quality Assurance Test Lead, End-to-End Testing

Coordinated a team of offshore & onshore software testers to plan, develop, and execute test cases for an integrated, end-to-end test of a new corporate billing system (Convergys) architected with vendor inputs and output feeds

Managed billing requirements, test cases, and defects in HP Quality Center. Created and executed OBIEE portal reporting test cases. Provided leadership & served as Quality Center Lead to less experienced users

Worked with IT QA Management to create a Testing Center of Excellence (TCoE) at the client site

Tested reporting functionality and user navigation via self-service and canned Oracle EBS reports using Oracle Business Intelligence platform (OBIEE). Utilize Oracle TOAD for database queries; create Executive-level reporting

Verizon Business 2424 Garden of the Gods Road, Colorado Springs, CO 80919 2008 – 2009

Job Title: IT System Requirements PM Lead

Served as IT PM Lead gathering and consolidating system requirements across 15 IT application system areas

Created system-level requirements for new and re-vamped order entry/order management systems supporting commercial VoIP, hi-speed data, and Managed Services product offerings

Integrated system requirements into test cases across five Order Entry/Order Provisioning system applications

Job Title: IT Test PM Lead – SingleStack Program 2007 – 2008

Served as Senior IT Test PM/liaison to IT Executive Management team for the SingleStack program aimed at consolidating order entry/order provisioning systems across two major companies

Managed test defects across 25 independent systems test groups using the ClearQuest defect-tracking tool

Defined, documented, and implemented the systems test entrance/exit criteria used for the two-year program

Documented regression test cases in Mercury Quality Center and automated regression scripts in Loadrunner

Provided daily, consolidated Systems Test Execution metrics and status for 25-40 internal test groups

Job Title: IT Test Lead – VoIP Customer Interface 2005 – 2007

Provided leadership and managed software testing activities in a SIT lab environment for a self-managed VoIP customer web portal. Created test scripts, executed test cases, and managed trouble tickets

Logically and physically provisioned VoIP test customers in the production and test environments

Participated in systems testing, E2E, and Beta testing specializing in VoIP Pre-Sales order automation tools

MCI Telecommunications / MCI WorldCom 2424 Garden of the Gods Road, Colorado Springs, CO 1998 – 2005

Job Title: VoIP Product Marketing – Product Manager/User Acceptance Test Lead

Managed production certification testing (UAT) and implementation of MCI VoIP-sponsored initiatives such as Voicemail Migration, Pre-Qualification Tool, and multiple Billing Enhancement projects

Validated payments rendered, tax calculations, & VoIP pricing/rating generated by the billing application

Tested user screen flow, VoIP feature functionality, and VoIP QOS from a user perspective

Rectified VoIP production support issues through interaction with Technical Sales Support and MCI VoIP commercial customers to adhere to contracted service level agreements. Authored PIDs for new product development

Job Title: MCI Global Alliance Engineering – Program Manager 1996 – 1998

Managed Systems Integration test activities for the deployment of voice virtual network service (CVNS) in Canada

Established beta test customers, verified data results through 20 impacted MCI application systems, directed MCI system organizations to deliver production software fixes, and managed change control activities

Job Title: Concert Product Development & Engineering (MCI/British Telecom) – Project Manager 1995 – 1996

Planned, packaged into Releases, and mediated commercial billing software development initiatives between British Telecom Billing and MCI Billing for the Concert Virtual Network Service product offering

Served as IT Test Lead performing data verification and all test planning, test environment readiness, test execution, and defect tracking activities for mainframe Billing software development releases

Job Title: MCI International Business Initiatives – Program Manager 1993 – 1995

Served as MCI Billing Design Interface Lead for the Stentor Alliance systems plan implemented by the Canadian “Equal Access” date of July 1, 1994. Conducted high-level design walkthroughs, gathered business requirements from Alliance Marketing groups, and supervised the systems integration testing project phase

Developed consolidated test plans across two companies focusing on data validation between major system interfaces.

MCI Telecommunications – 601 S. 12th Street, Pentagon City, VA 22022 1991 – 1993

Job Title: MCI Commercial Billing Systems Engineering Development – Systems Analyst

Defined Business & System requirements for the development of a pricing and taxing corporate auditing system

Guided and participated in analysis, user interface designs, system design, testing, and implementation support for MCI’s quarterly software releases as a member of the Billing reference file re-design team

Job Title: MCI Billing Systems Management (Corporate Finance) – Test Lead 1987 – 1991

Developed financial operations assessments for impacts to pricing, taxing, and reference file functionality

Supervised a team of system analysts responsible for the integrated testing of Billing Releases

Cabot Consulting Group, Inc. - 12500 Fair Lakes Circle, Suite 310, Fairfax, VA 22033 1985 – 1987

Job Title: Financial Analyst / Project Manager

Implemented a multi-level capital expenditure reporting system designed to analyze and track a $201MM annual capital budget for an oil and gas company


Certifications: Certified Scrum Master (CSM)

Software: JIRA, Confluence, Greenhopper, Bamboo, Convergys billing, HTML, SIP Messaging, JavaScript, Oracle EBS, OBIEE Dashboard, XML, SQL, SAS, COBOL, Microsoft Office Suite, G-Suite

Processes/Methodologies: Agile/Scrum, RAD, Waterfall, Structured Systems Testing, Integrated Testing, Systems Analysis, Oracle Business Process Management, ITIL v3

Operating Systems: Windows, Linux, SunOS / Solaris, MS-DOS, OS2

Tools: SharePoint administration, HP Quality Center, ClearQuest (defect tracking), Clear Case, CVS, Loadrunner, Quick Test Pro (QTP), Microsoft Office, Microsoft Visio, File-Aid (m/f), Web trends, SharePoint Services, SQL Reporting Services, VBScript


Bachelor of Arts, Business Administration / Economics

University of Pittsburgh, 1983 graduate - Double Major Pittsburgh, PA


Concert “Quarterly Recognition” Award (09/95)

MCI’s “Circle of Excellence” (3rd Quarter 1992)

Revenue Systems MGMT – “Director’s Award (4Q 1988)

Certified Colorado High School Basketball Official

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