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Front Office Manager

Rawdat Al Khail, Qatar
4000 (No need Accommodation)
January 13, 2020

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Mohamed Yousuf Riaz


Wanting to seek for opportunities that will further my career. I want to utilize my potential and to excel in the business bring. Organized, dynamic and highly motivated with a flexible personality and the ability to adapt a change. I have the ability to learn new methods of working in a highly competitive industry.

Ten years multi-dimensional experience with leading multinational and local corporations

Excellent communication skills in English/Tamil/Malayalam also Good in Hindi

Self-motivated and energetic with a passion to work and gain versatile experience

10th Cathedral Hr. Sec. School Tirunelveli 12th Cathedral Hr. Sec. School Tirunelveli


Diploma in American Hotel & Lodging Association, in Vel’s Institute of Hotel & Catering Management, Chennai. (3 Years Courses)


Doing MPA in India Postal study.(Final Year)

I worked as a GSE (Front office) Lemon Tree Hotel Chennai from 1st June 2007 to 19th Sep 2011. (Ticket Number 2532)

JOB PROFILE (Front Office & Night Audit)

Managing the front office desk and guiding the guest to the hotel by giving them first-hand information.

Attending the calls on the front office desk and also attending them in personal.

Reservations of the rooms such as registration of the guest and the type of rooms they require.

Hotel booking for the guest as inbound and outbound guest. On arrival as well as through phones.

Maintained all the records as time keeping and checkouts of the guest.

Handled Travel desk and promoting city tour and full day fun drive, besides this

Also handled the transport for the guest such as taxi service and short trip with in the city.

The skills I adopt during my Operations are Training the Staff, Team Building, Motivating, Situational Handling, Complaints Handling, Decision Making.

The task I am responsible for in Front Office Operation, Tele calls Handling Techniques, sending Thanks Letter to the guest.

Reservations for Rooms, Check-in Check-out Process, Credit Handlings, Guest Relations, Assisting the Marketing and Hotel Promotions.

Arranging G.M’s meeting with HOD’S Managing Director, Director, and C.E.O. taking down the minutes of the meeting.

Following the Allotted Jobs by all department HOD’S with timely follow- ups.

Co-ordination with Press media for monthly Events Write-ups in newspaper.

Sending Apology and Thank you letters for the guests.

Taking care of Business Centre (email, scanning, fax, photocopy)

Taking care of guest complains and guest comments with proper response

Auditing in the night was handled too.

Night Auditor Responsibility,

Review posting journal by transaction code.

Ensure the settlement of Micros, Pay Master, Credit Cards and cash folio.

Banquet charges are compared to the banquet event orders and variances researched and reconciled.

Ensure the lost posting have been reconciled and back-ups reviewed

Ensure mini bar, late charges have proper back-up and completely rebated on a daily basis.

Print and reconcile all Micros outlet reports with checks. Ensure credit card postings are correctly posted, and there are no open checks in Micros. Review void- discount-complimentary checks; ensure they have proper back-ups. Inform any exceptions to Income Auditor.

Check arrival/departure report; clarify any discrepancy with the Duty Manager.

Print City Ledger daily report and ensure all posting are correct.

Print and review rate check report with vouchers and/or reservation confirmations that all room rates are correctly posted.

Print complimentary report and ensure proper back-ups are attached.

Review H/K discrepancy report, for the exceptions communicate with Duty Manager and/or report Income Audit.

Review and prepare rebate, paid-out, correction and adjustments of the day reports with the back-ups. Inform Income Auditor for any deviations.

Print and review Credit Card report and make sure the balance is reconciled.

Ensure Credit Card-Point of Sale closing reports are in balance with total.

Run Credit Card-Point of Sale closing day for each Pont of Sale.

Ensure departmental reports of Minibar, Laundry, Health Club, and Business Centre are in balance with Fidelio and any discrepancies are reconciled. Manual pre-numbered checks are in sequenced.

Check with Telephone Management System telephone report ensures these reports are in balance.

Check-out City Ledger, Pay Master, Cash and Credit Card Folios.

Print out the night audit reports & distribute.

Check-In the City Ledger, Pay Master, Cash and Credit Card folios.

Prepare F & B cover revenue report and Income report.

Prepare Room revenue report.

Update daily flash report.

Prepare Income Audit Log-book for the following day follow ups.

Performs other duties as assigned by the management.

During my tenure I worked on different positions on time to time basis independently and Meet all the requirements very efficiently.

Duty Manager.

Night Manager.


WORK EXPERIENCE (04.09.2012 to19.11.2014)

City Seasons Suites Dubai

Income Auditor

Audit of Hotel revenue i.e. Rooms Division, F&B & MOD

Verification of Bank deposits.

To cross check Daily Sales Reports.

To cross check Food Cover &Discount reports

Revenue reporting to Head Office.

Preparation & Verification of Room up selling incentive

Preparation & Verification of Travel Agents’ Commissions.

To handle customer complaints.

To conduct spot checks of cash floats

Preparation of Municipality Fees and Reconciliation thereof.

Prepare PM document as well High Balance report.

Any other task which is assigned by Financial Controller

During my tenure I worked on different positions on time to time basis independently and Meet all the requirements very efficiently.

Credit Supervisor Credit Controller

Night Duty Manager.

My major functions and responsibilities are as follows

To ensure that accounts receivable are kept as low as possible within agreed limit.

Follow up collection of accounts receivable regularly in a firm and diplomatic manner,

Calculated to produce results and at the same time maintain good relations with the customer.

Conduct credit investigations in order to obtain an intelligent appraisal of the customer’s worth,

Character and ability to pay.

Ensure that the policies and procedures, as contained in credit manual and “Local credit policies”

To ensure that every credit account is properly authorized by the management.

To check the credit card operation pertaining to Pre-Auth, Off Line Sale, Refund, and Void

Transaction on daily basis.

To ensure that all the invoices are properly supported for delivery.

To have all documents and invoices delivered to customers as soon as practicable.

To monitor the accounts receivable, resolve queries and report as required.

Prepare the aged Trial Balance of Accounts Receivable.

Worked as a Front Office cum Income Auditor at Business Boutique Hotel in Riyadh (KSA)

Job profile and check list which is above mention details are the same,

Worked as a Head of the department at “Annamal Institute of Hotel management Collage” at Kanchipuram Branch in Tamil Nadu.


Best Employee on June 2013 also July 2014 (City Seasons Suites Dubai) Best reward from Annamal Institute of Hotel Management College.


Micros Office Word & Excel

Networking & Outlook Express


Opera ( Dubai And Saudi Arabia)

Micros (F&B & B&B)


Father’s Name : Mr. Abdul Kasim.

Date of Birth : 24th Dec1986

Language : English, Hindi Tamil & Malayalam.

Address : 163, Kareem Nagar, Melapalayam,

Tirunelveli, Tamil Nadu, India.

Passport Number : M7614534

Visa Status : Family Visit Visa under my wife.

Contact No’s : +974-****-****

Total No of work experience : Ten years


I here solemnly affirm that all details provided above are true to the best of my knowledge and belief and that all times, I shall carry myself in a manner that lends dignity to the organization and enough of the person.





WORK EXPERIENCE (03rd Dec 2014 to 28th Feb 2018)

WORK EXPERIENCE (16th May 2018 to 30 March 2019)

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